O365 Engineer (m/f/d) - job 2 of 2

The O365 Engineer at Continental is responsible for overseeing and monitoring the performance of Office 365 services. This role includes delivering technical support, troubleshooting issues, implementing Office 365 solutions, and preparing reports on service performance. Your ability to identify enhancement opportunities for these services will be key in ensuring our business needs are met.

To apply for the O365 Engineer position at Continental, candidates should have an academic degree in computer science or a related field, along with 3 or more years of experience managing Office 365 services. Proficiency in Windows operating systems and Microsoft 365 applications is essential. Knowledge of ITIL or other service management frameworks is a plus!

As an O365 Engineer at Continental, you can expect an international work environment that fosters collaboration and personal development. The company values flexibility, offering options for home office and adaptable working hours, along with opportunities for travel and professional growth in both technical and leadership areas.

Continental offers a comprehensive benefits package for O365 Engineers which includes a 13th salary, performance and holiday bonuses, flexible working hours, health and wellness benefits, and extensive professional development opportunities. Additional perks like a relocation bonus and discounts on tires and medical services are also available.

The O365 Engineer role at Continental contributes to sustainability by maintaining and enhancing digital solutions that facilitate efficient operations. By ensuring that Office 365 services are performing optimally, the engineer supports the company's commitment to sustainable mobility by improving resource management and operational efficiency.

In answering this question, focus on specific experiences where you managed Office 365 services. Highlight any key projects, the challenges faced, and how you enhanced the performance of the services. Showcase your technical knowledge and ability to collaborate with teams.

Discuss your systematic approach to troubleshooting Office 365 issues. Mention how you gather information, assess the problem, and apply your expertise to resolve it. Share any tools or methods you find especially effective.

Explain the resources you utilize, such as online training, forums, newsletters, or webinars. Emphasize your commitment to continuous learning and how this knowledge can be applied to improve services at Continental.

When answering, describe a specific project where you collaborated with multiple teams. Focus on your role, the tools you used, and how you ensured communication and collaboration were effective throughout the project.

Discuss key performance indicators such as uptime, response times, user satisfaction scores, and issue resolution rates. Explain how you utilize these metrics to assess performance and drive improvements.

Speak about your deployment strategies, including planning stages, testing processes, and how you gather feedback from end-users. Highlight your attention to detail and ability to follow best practices.

Share your experience with ITIL or other frameworks, including how you have applied their principles to improve service delivery and support processes in your previous roles.

Describe how you prioritize tasks based on urgency and impact. Discuss methods you use, such as creating a priority matrix or engaging with stakeholders to keep projects on track.

Provide a thoughtful response highlighting your interest in sustainability, innovation within mobility technologies, and how your skills align with Continental’s goals. Show genuine excitement for the opportunity.

Reflect on qualities such as technical proficiency, strong communication skills, problem-solving abilities, and teamwork. Discuss how these traits contribute to the success of projects and overall user satisfaction.