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Coupa Advantage Adoption Manager

Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.


Why join Coupa?


🔹 Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.

🔹 Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.

🔹 Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other. 


Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa. 


The Impact of a Coupa Advantage Adoption Manager to Coupa: 


The Coupa Advantage Adoption Manager will drive continued adoption of the Coupa Advantage program across existing customers. Adoption efforts will be focused on The Coupa Advantage Marketplace, onboarding additional suppliers to existing customers and driving greater revenue with existing supplier integrations.

 

Coupa Advantage provides pre-negotiated pricing and easy to use supplier integrations to Coupa customers. This program is a value add to Coupa customers by driving more spend under contract, great pricing, and ready to use suppliers. Coupa Advantage suppliers benefit from customer referrals, increased awareness, operational efficiencies and revenue growth.


What You’ll Do:
  • Primary responsibility is driving revenue growth of Coupa Advantage install base customers.
  • Keep regular contact with install base customers and provide frequent updates about new program solutions.
  • Conduct regular calls and touch points with customers.
  • Carrying out email campaigns to raise awareness for various offerings in the program.
  • Maintain a regular presence on Coupa marketing channels such as the Community Forum, Blog Posts and Newsletters.
  • Ensuring that every Coupa customer has exposure to the Coupa Advantage Marketplace.
  • Build trusted advisor relationships with existing Coupa Advantage customers.
  • Work with suppliers to build and prove out business cases to win new business.
  • Collaborating with Customer Value Managers on presenting value based opportunities to install base customers.
  • Collaborating with the Coupa Advantage sales and operations teams to build strong working relationships in all phases of customer engagements.
  • Be a subject matter expert on the assigned solutions and suppliers.


What you will bring to Coupa:
  • 3+ years work experience, preferably in the Business Spend Management space.
  • Strong organizational skills and the ability to multi-task on several projects at the same time.
  • Excellent oral and written communication skills.
  • Strong presentation skills.
  • Ability to absorb new information quickly in a constantly evolving environment


The estimated pay range for this role is as follows:

•Based in California: $76,500 -$90,000

•Based in Colorado: $67,575- $79,500

•Based in New Jersey: $76,500 -$90,000

•Based in New York: $76,500 -$90,000

•Based in Washington: $71,400 -$84,000


The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state.


Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees. 


Please be advised that inquiries or resumes from recruiters will not be accepted.


By submitting your application, you acknowledge that you have read Coupa’s Privacy Policy and understand that Coupa receives/collects your application, including your personal data, for the purposes of managing Coupa's ongoing recruitment and placement activities, including for employment purposes in the event of a successful application and for notification of future job opportunities if you did not succeed the first time. You will find more details about how your application is processed, the purposes of processing, and how long we retain your application in our Privacy Policy.

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What You Should Know About Coupa Advantage Adoption Manager, Coupa Software, Inc.

If you're passionate about driving customer success and have a knack for Business Spend Management, then the Coupa Advantage Adoption Manager role at Coupa might just be the perfect fit for you! In this US remote position, you'll play a pivotal role in promoting the Coupa Advantage program to existing customers. Imagine being at the forefront of a technology firm that transforms financial decision-making and empowers businesses with unrivaled insights. You'll foster strong relationships with our customers while driving revenue growth through the Coupa Advantage Marketplace. Your tasks will involve keeping regular contact with clients, providing updates on new program solutions, and conducting engaging email campaigns to raise awareness. But that’s not all! You’ll collaborate with Customer Value Managers and our sales teams to construct compelling business cases for potential growth and solutions, ensuring every customer is fully aware of the benefits we offer. Coupa offers a collaborative and innovative culture where your efforts will not only impact the business but also shape the experiences of clients and partners globally. If you're looking for a role with growth potential and an opportunity to leave your mark in the world of spend management, Coupa is the place for you. Let’s build a brighter financial future together!

Frequently Asked Questions (FAQs) for Coupa Advantage Adoption Manager Role at Coupa Software, Inc.
What are the responsibilities of a Coupa Advantage Adoption Manager at Coupa?

The Coupa Advantage Adoption Manager is primarily responsible for driving revenue growth among Coupa's existing customers. This includes maintaining regular communication and providing updates about new program solutions, conducting regular calls, and coordinating effective email campaigns to raise customer awareness. Additionally, the role involves building trust with customers and suppliers, collaborating on business cases, and being an expert on assigned solutions.

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What qualifications are required for the Coupa Advantage Adoption Manager role?

To be a successful Coupa Advantage Adoption Manager, candidates should have over 3 years of experience in the Business Spend Management sector. Exceptional organizational skills, strong oral and written communication abilities, and the capacity to multitask on several projects are essential. Candidates should also have strong presentation skills and the ability to quickly absorb information in a fast-paced environment.

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How does the Coupa Advantage program benefit customers?

The Coupa Advantage program greatly benefits its customers by providing pre-negotiated pricing, easy-to-use supplier integrations, and a multitude of ready-to-use suppliers. This ultimately drives more spend under contract, offering great pricing options and revenue growth opportunities for customers leveraging the marketplace.

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What makes working at Coupa unique as a Coupa Advantage Adoption Manager?

Working at Coupa as a Coupa Advantage Adoption Manager offers a unique blend of innovation and collaboration. You will be part of a pioneering technology firm that is dedicated to transparency and teamwork, allowing your contributions to have a measurable global impact. Every day is an opportunity to collaborate with diverse teams and learn from the experiences of colleagues in a supportive environment.

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What is the estimated pay range for the Coupa Advantage Adoption Manager position?

The estimated pay range for the Coupa Advantage Adoption Manager varies by state, with ranges like $76,500 - $90,000 for California, New Jersey, and New York, and $67,575 - $79,500 for Colorado. Compensation is assessed based on skills, experience, and geographic location.

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Common Interview Questions for Coupa Advantage Adoption Manager
Can you describe your experience in Business Spend Management?

When answering this question, provide specific examples from your past roles that highlight your familiarity with spend management tools, implementations, and the impact you've made. Demonstrating measurable outcomes can help illustrate your expertise effectively.

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How do you prioritize tasks in a multi-project environment?

Discuss your strategies for prioritizing responsibilities, such as utilizing project management tools, setting deadlines, or communicating with team members to understand urgency. Be sure to give examples that reflect your effectiveness in managing multiple projects simultaneously.

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What strategies do you use to engage customers effectively?

To answer this, you might mention your experience with regular communication, personalized outreach, and understanding customer needs. Providing examples of successful customer engagement can strengthen your answer.

Join Rise to see the full answer
How do you stay updated on industry trends related to spend management?

Emphasize your commitment to professional development by discussing specific sources you follow, such as industry blogs, webinars, or relevant courses. This shows your proactive approach to staying relevant in the field.

Join Rise to see the full answer
Describe a challenging situation you faced in a previous role and how you handled it.

When responding, use the STAR method (Situation, Task, Action, Result) to frame your answer. This allows you to clearly convey a challenge, your approach to addressing it, and the positive outcome that resulted.

Join Rise to see the full answer
What do you believe is the key to maintaining good relationships with customers?

Discuss the importance of communication, trust, and understanding customer needs. Relating a specific instance where you built a strong relationship can provide tangible evidence of your skills.

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How do you approach collaboration with cross-functional teams?

You could explain your collaborative approach, such as setting common goals, practicing transparency, and maintaining open lines of communication. Sharing an example of a successful project where you collaborated can illustrate your effectiveness.

Join Rise to see the full answer
What tools or software are you most comfortable using in this position?

Highlight your proficiency in any relevant software or tools, such as CRM systems, project management applications, or analytics tools, and provide reasons why they are important in supporting your role.

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How do you measure the success of customer adoption programs?

Discuss metrics you would monitor, such as customer engagement levels, revenue growth, and satisfaction scores. This demonstrates your analytical mindset towards driving program success.

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Why do you want to work at Coupa?

Relate your interest in Coupa’s culture of innovation and collaboration and express your eagerness to contribute to a company that is shaping the future of spend management. Your personal alignment with the company's values can make a compelling case.

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Founded in 2006, Coupa Software is a global technology platform for Business Spend Management. This spend optimization software suite focuses on three core spend areas including procurement, accounts payable, and expense management. Coupa is headq...

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DATE POSTED
March 17, 2025

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