Sales Engineer, New York City

As a Sales Engineer at Cribl, your primary responsibilities include helping customers grasp the value of our solutions during sales processes, conducting product demos, and answering customer queries. You will also provide support during proof of concept sessions and assist customers in successfully rolling out Cribl into production. Documenting interesting use cases for blogs and product documentation is also part of your role.

To apply for the Sales Engineer role at Cribl, it’s essential to have experience in IT Operations, Security, or Sales Engineering. Familiarity with logs, metrics, and customer support is also important. A strong ability to engage with customers and the willingness to travel up to 30% of the time are key attributes for success in this role.

The culture at Cribl is collaborative and humorous, valuing serious work without taking itself too seriously. As a Sales Engineer, you’ll join a remote-first team that embraces diversity and encourages employees to express themselves freely. It’s a space where innovation is nurtured, and everyone works together to bring out the best in each other.

Sales Engineers at Cribl can look forward to a competitive salary within the range of $110K - $182K, along with a generous benefits package. This includes health, dental, and vision insurance, short-term disability and life insurance, paid holidays, paid time off, a 401(k) plan, equity options, and eligibility for a discretionary company-wide bonus.

At Cribl, remote Sales Engineers are given the tools and flexibility they need to excel in their roles. The company encourages innovative work practices while ensuring that all team members have access to necessary resources, fostering an environment that supports collaboration and productivity from anywhere.

When answering this question, highlight your specific sales engineering experiences, focusing on your sales processes, customer interactions, and technical skills. Be ready to share examples of how you've successfully engaged with customers and provided solutions that align with their needs.

Refer to methods you've employed, such as simplifying jargon, using analogies, or demonstrating the product in a relatable manner. Share how these strategies have successfully helped customers grasp the value of similar products in your past roles.

Discuss how you communicate effectively with both sales and implementation teams. Highlight any documentation or processes you've used to ensure that everyone is on the same page regarding customer needs and expectations.

Emphasize your focus on understanding the customer's pain points and tailoring the demo to address those issues directly. Illustrate how you gauge audience engagement and adapt on-the-fly to meet their interests.

Explain your approach to responsiveness and empathy. Include details about how you prioritize these inquiries and the tools or strategies you utilize to handle them efficiently.

Be prepared with a specific example, focusing on your problem-solving and communication skills. Detail the steps you took and how the resolution led to customer satisfaction and trust.

Share your strategies for notating key features, benefits, and outcomes from customer interactions. Discuss any tools you utilize for documentation and how you ensure the information is clear and accessible.

Talk about how remote work allows for flexibility and a diverse approach to problem-solving. Mention the importance of utilizing virtual tools to enhance communication and collaboration.

Discuss your commitment to continuous learning through webinars, professional groups, and industry publications. Highlight how this knowledge supports your role and benefits your clients.

Identify key performance indicators such as conversion rates, customer satisfaction scores, and implementation success metrics. Explain how focusing on these metrics can lead to improvements in processes and client relationships.