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Sales Engineer, New York City

Cribl does differently. 

What does that mean? It means we are a serious company that doesn’t take itself too seriously; and we’re looking for people who love to get stuff done, and laugh a bit along the way. We’re growing rapidly - looking for collaborative, curious, and motivated team members who are passionate about putting customers first. As a remote-first company we believe in empowering our employees to do their best work, wherever they are. 

As the data engine for IT and Security many of the biggest names in the most demanding industries trust Cribl to solve their most pressing data needs. Ready to do the best work of your career? Join the herd and unlock your opportunity.

***This is a remote role based out of the New York City*

As an active member of our team, you will:

  • Help customers understand the value of Cribl during the sales process
  • Demo the product and answer customer questions during initial sales calls
  • Support customers during proof of concept sessions
  • Answer inbound customer support questions
  • Help customers roll out Cribl post sale into production
  • Document interesting use cases in blog posts and product documentation
  • Up to 30% Travel
  • This position may require stand-by, on-call, or off-hours duties

If you’ve got it - we want it:

  • Experience with Logs, Metrics, IT Operations and Security
  • Background in Sales Engineering, Professional Services, or Support
  • Play with the product, be prepared to give us feedback
  • You live in New York City

Bonus points:

  • No fear! Speak your mind
  • Good jokes, or maybe better, bad jokes
  • Experience working remotely

Salary Range ($110K - $182)

The salary for this role is dependent on geographic location. The salary offered within the range described will be based on the individual candidate’s job-related knowledge, skills, and experience.  In addition to a competitive salary, Cribl also offers a generous benefits package which includes health, dental, vision, short-term disability, and life insurance, paid holidays and paid time off, a fertility treatment benefit, 401(k), equity, and eligibility for a discretionary company-wide bonus. 

#LI-JK1

#LI-Remote

Bring Your Whole Self
Diversity drives innovation, enables better decisions to support our customers, and inspires change for the better. We’re building a culture where differences are valued and welcomed, and we work together to bring out the best in each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.

Interested in joining the Cribl herd? Learn more about the smartest, funniest, most passionate goats you’ll ever meet at cribl.io/about-us

Average salary estimate

$146000 / YEARLY (est.)
min
max
$110000K
$182000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Sales Engineer, New York City, Cribl

As a Sales Engineer at Cribl in the vibrant New York City area, you’ll dive into a role that blends technical knowledge with a client-focused attitude. At Cribl, we do things a little differently; we’re a team that balances serious work with a sense of humor. We believe that empowering our employees is crucial, which is why our company is remote-first, allowing you to be your best self no matter where you are. In this position, you’ll help our customers understand the powerful value Cribl provides, guiding them through the initial stages of the sales process with product demos and addressing any questions they may have. You will also support customers during proof of concept sessions and assist with rolling out Cribl solutions into their production environments. To keep things interesting, you'll document fascinating use cases to share through blog posts and product documentation. Expect to travel up to 30% of the time since we love getting to know our customers in person! If you’re based in New York City and have a background in IT Operations, Security, or Sales Engineering, and enjoy sharing good (or bad) jokes, you might just be the perfect fit for this role. Ready to join a culture that values diversity and innovation while making a difference? Come see what the Cribl herd is all about!

Frequently Asked Questions (FAQs) for Sales Engineer, New York City Role at Cribl
What are the key responsibilities of a Sales Engineer at Cribl?

As a Sales Engineer at Cribl, your primary responsibilities include helping customers grasp the value of our solutions during sales processes, conducting product demos, and answering customer queries. You will also provide support during proof of concept sessions and assist customers in successfully rolling out Cribl into production. Documenting interesting use cases for blogs and product documentation is also part of your role.

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What qualifications are needed to apply for the Sales Engineer position at Cribl?

To apply for the Sales Engineer role at Cribl, it’s essential to have experience in IT Operations, Security, or Sales Engineering. Familiarity with logs, metrics, and customer support is also important. A strong ability to engage with customers and the willingness to travel up to 30% of the time are key attributes for success in this role.

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What is the company culture like at Cribl for a Sales Engineer?

The culture at Cribl is collaborative and humorous, valuing serious work without taking itself too seriously. As a Sales Engineer, you’ll join a remote-first team that embraces diversity and encourages employees to express themselves freely. It’s a space where innovation is nurtured, and everyone works together to bring out the best in each other.

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What benefits can a Sales Engineer at Cribl expect?

Sales Engineers at Cribl can look forward to a competitive salary within the range of $110K - $182K, along with a generous benefits package. This includes health, dental, and vision insurance, short-term disability and life insurance, paid holidays, paid time off, a 401(k) plan, equity options, and eligibility for a discretionary company-wide bonus.

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How does Cribl support its remote Sales Engineers?

At Cribl, remote Sales Engineers are given the tools and flexibility they need to excel in their roles. The company encourages innovative work practices while ensuring that all team members have access to necessary resources, fostering an environment that supports collaboration and productivity from anywhere.

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Common Interview Questions for Sales Engineer, New York City
Can you describe your experience with sales engineering and how it applies to Cribl?

When answering this question, highlight your specific sales engineering experiences, focusing on your sales processes, customer interactions, and technical skills. Be ready to share examples of how you've successfully engaged with customers and provided solutions that align with their needs.

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What strategies do you use to help customers understand complex technical products?

Refer to methods you've employed, such as simplifying jargon, using analogies, or demonstrating the product in a relatable manner. Share how these strategies have successfully helped customers grasp the value of similar products in your past roles.

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How do you ensure a smooth handoff of customers from sales to implementation?

Discuss how you communicate effectively with both sales and implementation teams. Highlight any documentation or processes you've used to ensure that everyone is on the same page regarding customer needs and expectations.

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What are your key considerations when conducting a product demo?

Emphasize your focus on understanding the customer's pain points and tailoring the demo to address those issues directly. Illustrate how you gauge audience engagement and adapt on-the-fly to meet their interests.

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How do you manage customer inquiries during the sales process?

Explain your approach to responsiveness and empathy. Include details about how you prioritize these inquiries and the tools or strategies you utilize to handle them efficiently.

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Describe a challenging customer interaction and how you resolved it.

Be prepared with a specific example, focusing on your problem-solving and communication skills. Detail the steps you took and how the resolution led to customer satisfaction and trust.

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How do you document interesting use cases for products?

Share your strategies for notating key features, benefits, and outcomes from customer interactions. Discuss any tools you utilize for documentation and how you ensure the information is clear and accessible.

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What role do you think remote work plays in a sales engineering position?

Talk about how remote work allows for flexibility and a diverse approach to problem-solving. Mention the importance of utilizing virtual tools to enhance communication and collaboration.

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How do you keep up to date with the latest industry trends relevant to the sales engineering field?

Discuss your commitment to continuous learning through webinars, professional groups, and industry publications. Highlight how this knowledge supports your role and benefits your clients.

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What measurable outcomes do you consider important when assessing the success of sales engineering efforts?

Identify key performance indicators such as conversion rates, customer satisfaction scores, and implementation success metrics. Explain how focusing on these metrics can lead to improvements in processes and client relationships.

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