Inbound Business Development Representative

As an Inbound Business Development Representative at Crisp, your primary responsibilities will include generating a pipeline of potential business by conducting outreach activities such as cold calling and targeted campaigns, qualifying inbound leads, and scheduling strategy sessions with our Account Executives. You will also be responsible for maintaining accurate records in HubSpot and ensuring a high volume of daily interactions.

To apply for the Inbound Business Development Representative role at Crisp, candidates should ideally have 1–2+ years of experience in sales or business development, proficiency with CRM systems like HubSpot, and a keen ability to manage high volumes of outreach activities. Comfort in speaking with sophisticated buyers and a coachable mindset is also crucial.

Prior experience in legal sales is not strictly necessary for the Inbound Business Development Representative position at Crisp, but having a background in sales or business development can be highly beneficial. The role requires communication with sophisticated buyers, and familiarity with the legal industry can provide a valuable edge.

Crisp is committed to the success of its team members and provides extensive training and support for new Inbound Business Development Representatives. This includes access to industry-leading resources, coaching, and ongoing training programs to enhance your skills and ensure you excel in your role.

Crisp offers generous benefits for its Inbound Business Development Representatives, including 100% company-paid health, vision, and dental insurance, a 4% 401K match, generous paid time off, paid parental leave for new parents, and even paid relocation for non-local candidates!

When answering this question, focus on your strategies for outbound engagement, such as cold calling, leveraging LinkedIn for outreach, and employing creative methods to connect with potential sellers. Share specific examples that demonstrate your success in developing new leads.

For this question, talk about your familiarity with HubSpot or other CRM tools. Explain how you've used them to track leads, activities, and communication. Highlight any instances where utilizing the CRM helped you significantly in a previous role.

Discuss your time management skills and how you prioritize leads based on their potential value. Mention any tools or methods you use to organize your outreach and ensure you're effectively reaching out to the right prospects at the right time.

In your response, outline your process for qualifying leads, including the types of questions you ask during initial conversations and how you determine a lead’s readiness to move forward with a strategy session.

Explain your approach to objection handling, such as listening carefully, empathizing with the potential client's concerns, and asking probing questions to uncover the deeper issues. Provide a specific example of a time you turned an objection into an opportunity.

When asked this question, detail a specific campaign where you successfully reached and engaged leads through cold calling. Discuss the planning, execution, and outcome, emphasizing the techniques that worked best.

This is a key opportunity to showcase your research. Talk about Crisp’s mission to help law firms increase their revenue and mention their various accolades and initiatives, showing your genuine interest in contributing to their goals.

Share your self-motivation strategies, such as setting personal targets, celebrating small wins during your outreach process, and maintaining a positive mindset to stay focused on your goals.

Discuss the qualities you believe are vital for the role—like resilience, strong communication skills, and an eagerness to learn. Provide examples of how you embody these traits.

Explain how accountability is important to you. Discuss how you assess your performance, learn from the experience, and adjust your strategies or seek feedback to improve and ensure future success.