Manager, Customer Sales (Hybrid)

As a Manager, Customer Sales at CrowdStrike, you will lead a team of Corporate Account Managers focusing on upselling, cross-selling, and renewals for small to midsize business clients. Your responsibilities will also include coaching your team on sales techniques, forecasting sales accurately, and collaborating with other departments to enhance sales effectiveness and close rates.

To qualify for the Manager, Customer Sales role at CrowdStrike, you should have at least 3 years of full sales cycle experience in account management, preferably within the tech industry such as SaaS or Security. Additionally, a minimum of 1 year in a front-line sales management role along with proven success in meeting quotas is essential. Strong presentation skills are a must, both in person and virtually.

The hybrid work model at CrowdStrike requires the Manager, Customer Sales to work in the Austin, TX office at least 1-2 days a week. This approach promotes team building, unity, and collaboration, essential components for driving sales success while still allowing flexibility to work remotely.

In the role of Manager, Customer Sales at CrowdStrike, you will lead a team of 6-8 Corporate Account Managers. This team will focus on managing customer relationships, driving upsell and cross-sell opportunities, and ensuring renewals are handled efficiently through effective coaching and sales strategies.

As a Manager, Customer Sales at CrowdStrike, you will have numerous growth opportunities, including the chance to advance your leadership skills, influence team success significantly, and gain intimate knowledge of the Cybersecurity industry. Additionally, your contributions will pave the way for career advancement within the sales department and beyond.

To motivate my sales team, I employ a combination of goal setting, regular feedback, and recognition of achievements. I believe in fostering a supportive environment where team members can share their ideas and challenges, empowering them to take ownership of their sales processes.

I tailor my coaching based on each team member's skill level, providing more foundational training to those in need while offering advanced strategies to seasoned professionals. Utilizing one-on-one sessions, I ensure that everyone receives the guidance suited to their personal growth needs.

Certainly! In a past role, I encountered a situation where a key account was unhappy with our service. I arranged a meeting to address their concerns directly and worked closely with my team to provide a tailored solution. By actively listening and demonstrating a commitment to resolving their issues, we were able to turn the situation around and secure a renewed contract.

Forecasting is critical for managing a sales team as it allows us to set realistic targets, allocate resources effectively, and prepare for market fluctuations. I engage my team in the forecasting process to ensure accountability and develop a shared understanding of our performance metrics.

I have a strong background in recruiting and training sales talent, using a structured interview process to identify top performers. Once onboarded, I implement comprehensive training programs that focus on product knowledge, sales techniques, and market awareness, ensuring that new hires can contribute effectively.

I continuously monitor KPIs and sales results to assess the effectiveness of our strategies. Incorporating regular feedback from team members and clients also helps refine our approaches, allowing us to make timely adjustments and stay agile in our sales efforts.

I recommend leveraging CRM systems like Salesforce or HubSpot for robust sales tracking. These tools provide invaluable insights into customer interactions, sales activities, and performance metrics, enabling the team to stay organized and focused on closing deals.

Maintaining strong relationships with channel partners requires regular communication, transparency, and collaboration. I prioritize monthly check-ins and shared goal-setting sessions to ensure that we are aligned and working towards mutual success.

When evaluating a sales candidate's potential, I consider their demonstrated sales achievements, their willingness to learn and adapt, and their interpersonal skills. A strong cultural fit with our team and company values is also crucial for long-term success.

I encourage my team to engage with industry publications, webinars, and professional development opportunities. I also promote knowledge sharing within the team, where members can present their insights or competitive analysis during team meetings to keep everyone informed.