Account Manager
Position Type : Full Time
Salary Range : Undisclosed Description Curana Health is a provider of value-based primary care services for the senior living industry, including skilled nursing facilities, assisted & independent living communities, Memory Care units, and affordable senior housing sites. Our 1,000+ clinicians serve more than 1,500 senior living community partners across 34 states, and Curana participates in various innovative CMS programs (including owned-and-operated Accountable Care Organizations and Medicare Advantage plans). With rapid year-over-year growth since our founding in 2021, Curana is setting a new standard in innovative care delivery for seniors with high-risk, complex clinical needs, many of whom have been historically underserved by the healthcare system. Our mission: To radically improve the health, happiness and dignity of senior living residents. Responsibilities
- Engages in supporting all Plan activities including Network Relationships, Plan Enrollment, Operations, member and provider support
- Executes on strategies and goals set by the Plan Board of Directors, Plan Executive Director, and the Senior Management Team for improving operational execution and delivering value to customers and members.
- Coordinates with the Sales team to establish member growth programs and manage campaigns to achieve top line revenue targets.
- At the direction of the Executive Director, prepares Board meeting materials and packets, prepares and distributes regular Plan reports, and maintains regular weekly or bi-weekly meetings with Plan Partners.
- Identifies operating business risks/opportunities and identifies strategies to mitigate/capitalize as appropriate.
- Works directly with the Plan’s leadership team to provide prompt, friendly provider relations and customer service.
- Meets regularly with key Plan physicians, physician staff, and SNF/NF facilities to gauge satisfaction with the Plan, communicate key Plan initiatives, and maintain a sense of Plan community.
- Actively supports securing contracts with Providers for “preferred” and “required” network adequacy as needed.
- With the Executive Director, manages network strategy, adequacy, and access and service.
- Identifies new business opportunities in Plan markets.
- Monitors and reports on key financial metrics for the Plan; is knowledgeable about Plan financial reporting.
- Contributes to the Plan’s operating budget.
- Works directly with the operating team to solve customer service and provider relations issues.
- Assist vendors/facilities/etc with how to bill us
- Assist vendors/facilities/etc with portal issues
- Portal Training/System Issues
- Annual benefit document review, marketing reviews for errors
- Gathering stats and agenda items for partner meetings
- Network support, tracking, and managing issues (credentialing, provider updates, rosters)
- Miscellaneous disenrollment issues
- Visiting partners to assist with engagement
- Assist sales with Lunch and Learns
- Meet with admins to review quality incentives, enrollment goals, overall education of the plan
- Assist vendors/facilities/etc with ASC letters they receive, escalate if needed, help resolve the issue
- Inbound calls from vendors/facilities/members/families for ad-hoc issues (including but not limited to OTC, how to look up a provider/medication/if a service is covered, etc)
- Inbound emails from vendors/facilities/members/families for ad-hoc issues (including but not limited to OTC, how to look up a provider/medication/if a service is covered, etc)
- Assist sales with broker education/ad-hoc needs
- Assist with creating processes for current and future needs (CRM, disenrollment, how to order items, etc)
- Assist plan management team with ad hoc requests
- Coordinate meetings with current partners and plan management
- Other Duties as assigned
- Bachelor's degree required
- RN or LPN preferred
- Strong communication and presentation skills
- At least 3 years of prior Medicare Advantage operations experience preferred
- Familiarity with nursing facility financing
- Technical and financial understanding of health care operations
- Strong analytical and problem-solving skills
- Excellent computer skills including Word and Excel
The EEO policy applies to all personnel matters as outlined in our company policy including recruitment, hiring, transfers, and general treatment during employment. *The company is unable to provide sponsorship for a visa at this time (H1B or otherwise).
Are you a dynamic and passionate professional looking to make a difference in the healthcare sector? Curana Health is excited to announce an opening for an Account Manager in Detroit, MI. Our company is dedicated to transforming value-based primary care services for the senior living industry, serving over 1,500 partners across 34 states. As an Account Manager, you will take on a key role in supporting our plan initiatives, member growth, and operational excellence. Your responsibilities will range from coordinating with the Sales team to develop successful growth strategies and executing operational plans, to maintaining strong relationships with providers and ensuring member satisfaction. This position offers a unique opportunity to work closely with the leadership team, identifying business risks and opportunities, while monitoring financial metrics to enhance our service delivery. Your role will involve engaging with plan partners, preparing critical board materials, and facilitating communications to help us achieve our mission of radically improving the health and happiness of seniors. If you possess a bachelor's degree, preferably in nursing, with a robust background in Medicare Advantage operations and are looking for a chance to make a meaningful impact in your community, we invite you to apply. Join Curana Health in shaping the future of healthcare for seniors and experience exceptional professional growth in a supportive environment.
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