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Assistant Manager(02942) 323 W Irving Park Rd

Company Description

We take pride in our team members and our team members take pride in Domino's! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's, our people come first! 

Job Description

Assistant Manager 
ABOUT THE JOB 
Are you a natural born LEADER? Have you worked for a boss who didn’t do things quite like you would if given the chance? We are developing a management team of leaders to create a fun, energetic team while meeting goals and standards. We have positions for all levels of management, whether you have little or no management experience, or are a seasoned manager. 
  
JOB REQUIREMENTS AND DUTIES 
You must be at least 18 years of age. You are responsible for everything that happens during your shift. You are expected to work towards company goals that include cost controls such as inventory costs, labor costs, and cash control all while providing excellent customer service. You must set the example for the team by following all company policies and procedures, and be able to hold the team members accountable for this as well. 

IDEAL CANDIDATES SHOULD BE ABLE TO: 

  • Meet cost control and service goals. 
  • Follow company policies and procedures. 
  • Adhere to safety and security protocol. 
  • Manage the stores organization and cleanliness to acceptable standards. 
  • Visualize the bigger picture. 
  • Use e-mail, phone applications, web-based software, pdf viewer, and Microsoft Suite. 
  • Work under the stress of a fast-paced work environment where quality and integrity are demanded. 
  • Be self-motivated, focused, determined, and goal oriented. 
  • Provide great customer service and a quality product. 
  • Understand and communicate written and verbal instructions. 

MANAGER TRAINEES WILL LEARN HOW TO:

  • Contribute to the profitability of the company and understand the process. 
  • Staff, train, and lead a team that contributes to the goals of the company. 
  • Remain current in hiring and marketing best practices, and use tactics learned. 
  • Track and report Food Cost Variance.
  • Meet and schedule Labor Requirements.
  • Attend to and hold team meetings.
  • Understand different temperaments and how to manage them. 

ADVANCEMENT & TRAINING 
Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From Assistant Manager to General Manager, General Manager to District Manager or even Franchisee or Manager Corporate Operations, our stores offer a world of opportunity. All Training is paid and includes videos, coaching guides, quizzes, and on-the-job training. You lead the charge in your training by working at your own pace, asking questions, and always looking to the next step for your success. We have shaped our manager development program around this method to prepare you for what it takes to move up within the organization. 
  
DIVERSITY 
Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals - to create an environment where all team members, because of their differences, can reach their highest potential. 
 

Qualifications

  • Must be 18 years of age or older
  • Must have a valid driver's license
  • Must have 3 or less moving violations in the last 3 years 
  • Must have not had any drug or alcohol related motor vehicle violations in the last 5 years
  • Must have reliable transportation

Additional Information

REQUIRED FUNCTIONS, SKILLS, AND DUITIES FOR ALL POSITIONS: 
Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator). 
Must be able to make correct monetary change. 
Verbal, writing, and telephone communication skills to take and process orders.  
Ability to enter orders using a computer keyboard or touch screen. 
Operate all store equipment. 
Stock ingredients from delivery area to storage, work area, walk-in cooler. 
Prepare products. 
Receive and process telephone orders. 
Clean equipment and facility approximately daily. 
 

REQUIRED FUNCTIONS, SKILLS, AND DUTIES FOR DELIVERY DRIVER POSITIONS: 
Navigational skills to read a map and locate addresses within designated delivery area. 
Must navigate adverse terrain including multi-story buildings, private homes, and other delivery sites while carrying product. 
Deliver products or flyers within a designated delivery area with regard to safety, security, and timeliness. 
Possession of a valid driver's license with safe driving record meeting company standards. 
Access to insured and registered vehicle in proper working condition, which can be used for delivery. 
  
WORK  CONDITIONS MAY INCLUDE EXPOSURE TO: 
Varying and sometimes adverse weather conditions. 
In-store temperatures ranging from 33 degrees in cooler to 90 degrees and above in some work areas. 
Sudden changes in temperature in the work area and while outside. 
Fumes from artificial and natural scents or odors from food, gases, air fresheners, etc. 
Exposure to cornmeal dust. 
Confined spaces, such as a walk-in cooler. 
Hot surfaces, tools, and products from the oven up to 500 degrees or higher. 
Sharp edges and moving mechanical parts. 
  
REQUIRED MENTAL AND PHYSICAL ABILITIES (Including, but not limited to the following): 
SENSING 
The ability to speak, hear, and understand verbal communication on telephone and in person is necessary. 
Near and mid-range vision is used for most in-store tasks. 
Depth perception in necessary for all positions. 
Personnel must have the ability to differentiate between hot and cold surfaces. 
Far vision and night vision are needed for delivery personnel. 
  
TEMPERAMENTS 
The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions is necessary throughout shifts. 
 
STANDING 
Most tasks are performed from a standing position.  
Walking surfaces include ceramic tile, concrete, or linoleum in some food process areas.  
Height of work surfaces is between 36" and 48". 
  
WALKING 
Walking is frequently required for short distances and short durations. 
Personnel must travel between the store and customer vehicles.  
Delivery personnel must travel between delivery vehicles/e-bikes and from the delivery vehicle/e-bike to the customer's location. 
  
SITTING 
Paperwork is normally completed while sitting.  
Driving to and from deliveries or meetings requires sitting. 
  
LIFTING 
Bulk product deliveries are made twice a week or more and are unloaded by the team members on duty during the deliveries. 
Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'. 
Cases are usually lifted from the floor and stacked onto shelves up to 72" high. 
  
CARRYING 
Dough trays weigh approximately 12 pounds, cases of products weighing up to 25 pounds, and prepped items may need to be carried from the walk-in cooler to the make-line. 
Items such as cases of pizza sauce, weighing 30 pounds, may occasionally need to be carried from the storage area to the prep area, and from the prep area to the front of the store. 
During delivery, carrying products while performing "walking" and "climbing" duties may be required. 
  
PUSHING/PULLING 
This may be required to move trays or products placed on dollies, or to move empty trays or trash cans. 
A stack of trays on a dolly is approximately 24" - 30" and requires a force of up to 7.5 pounds to push. 
  
CLIMBING 
Team members must infrequently navigate stairs or climb a ladder to change air fresheners, clean walls, or perform maintenance. 
During delivery of product, navigation of five or more flights of stairs may be required. 


BENDING/CROUCHING/SQUATTING 
Performed occasionally to stock shelves and to clean low areas. 

Forward bending at the waist is necessary at the pizza assembly station.  
Toe room is present, but workers are unable to flex their knees while standing at this station.  
Duration of this position is generally less than one minute and may be repeated frequently. 
Forward bending is also present at the front counter and when stocking items. 
  
REACHING 
Reaching is performed continuously; up, down and forward.  
Workers reach above 72" occasionally to turn on/off oven, heat lamp, or television controls, and to lift and lower objects to and from shelves. 
Workers reach down to perform tasks such as scooping cornmeal from a plastic barrel, or washing dishes.  
Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones. 
 
HAND TASKS 
Eye-hand coordination is essential. Use of hands is continuous during the day. 
Activities frequently require use of one or both hands.  

Shaping pizza dough requires frequent and forceful use of forearms and wrists. 
Workers must manipulate a pizza peel when removing pizza from the oven, and when using the different pizza cutters. 
Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes. 
Team Members must be able to grasp cans, the phone, the pizza cutter, the pizza peel, and pizza boxes. 
  
MACHINES, TOOLS, EQUIPTMENT, AND WORK AIDS 
Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutters, and pizza peels, and scales. 

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Average salary estimate

$45000 / YEARLY (est.)
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$40000K
$50000K

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What You Should Know About Assistant Manager(02942) 323 W Irving Park Rd, Domino's

Join the team at Domino's as an Assistant Manager in Wood Dale, Illinois, where your leadership abilities can shine! If you’ve ever thought about stepping up to make an impact, this is your chance. Here, we value each team member’s contributions and pride ourselves on delivering the best pizza experience. As an Assistant Manager, you’ll take charge during your shifts and ensure seamless operations, all while nurturing a fun and energetic work environment. Don't worry if you're new to management; whether you’re a seasoned leader or just starting your journey, we provide extensive training tailored for you to develop your skills in cost control, inventory management, and customer service. Your role includes helping to maintain overall store cleanliness, adhering to safety protocols, and ensuring that our customers receive top-notch service. You will be responsible for coaching and guiding your team to hit our goals while meeting Domino's high standards. Enjoy the freedom to implement creative ideas, and work alongside a group of enthusiastic individuals who share your passion for excellence. Advancement opportunities are abundant—many of our successful franchise owners started just where you will be. Our supportive training program, combined with your determination and readiness to learn, will prepare you for the next steps in your career. If you're ready to make a difference and take your leadership skills to a new level, we’d love to meet you!

Frequently Asked Questions (FAQs) for Assistant Manager(02942) 323 W Irving Park Rd Role at Domino's
What responsibilities does an Assistant Manager at Domino's in Wood Dale, Illinois have?

As an Assistant Manager at Domino's in Wood Dale, Illinois, your primary responsibilities include overseeing all store operations during your shifts, managing inventory, and ensuring the highest level of customer service. You’ll also be responsible for staff management, including training and motivating team members, while maintaining compliance with company policies and safety standards.

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What qualifications are required for the Assistant Manager position at Domino's?

To qualify for the Assistant Manager position at Domino's, you must be at least 18 years old, possess a valid driver's license, and have reliable transportation. A strong work ethic with self-motivation and the ability to work in a fast-paced environment is crucial, along with some familiarity with Microsoft Suite and phone applications.

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How does Domino's ensure a positive work environment for Assistant Managers?

Domino's emphasizes a supportive and energetic atmosphere for Assistant Managers. The company invests in comprehensive training programs that foster team unity and recognize individual contributions. With a focus on diversity and personal growth, they encourage teamwork while providing learning opportunities to advance your career.

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What advancement opportunities exist for Assistant Managers at Domino's?

Advancement opportunities for Assistant Managers at Domino's are vast. Many team members have transitioned from entry-level roles to successful franchise owners or upper management positions. Training provided focuses on leadership development, opening pathways to roles such as General Manager and District Manager.

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What type of training can I expect as an Assistant Manager at Domino's?

As an Assistant Manager at Domino's, you will experience extensive training that includes a mix of videos, coaching guides, quizzes, and hands-on experience. This structured program allows you to learn at your own pace, focus on individual development, and prepare for future leadership roles within the company.

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Common Interview Questions for Assistant Manager(02942) 323 W Irving Park Rd
What would you do if a team member is not following company policies as an Assistant Manager?

As an Assistant Manager, I would first address the issue directly with the team member, ensuring to communicate the importance of adhering to company policies. I would provide constructive feedback and offer support, reinforcing how following these guidelines positively impacts the team and customer experience.

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Can you describe a time when you managed a team successfully during a busy shift?

Certainly! During a busy shift, I prioritized clear communication with my team to ensure everyone knew their roles. I also stepped in to assist where needed, which helped motivate the team and kept productivity high. It’s essential to remain calm and focused to guide the team effectively.

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How do you handle customer complaints as an Assistant Manager?

When addressing customer complaints, I actively listen to their concerns and empathize with their experience. I believe in resolving issues on the spot when possible and following up to ensure satisfaction. This approach not only resolves the problem but also enhances customer loyalty.

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What strategies would you implement to improve store performance?

To improve store performance, I would analyze sales data to identify trends and areas for improvement. Implementing staff training focused on customer service excellence and enhancing team morale through incentives and recognition can significantly uplift performance outcomes.

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How do you motivate team members in a fast-paced environment?

I motivate my team in fast-paced settings by maintaining a positive attitude and recognizing their contributions frequently. Setting achievable goals and celebrating milestones as a team fosters a collaborative spirit, helping everyone stay engaged and focused on our common objectives.

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What experience do you have with managing inventory and costs?

In my previous role, I was responsible for monitoring inventory levels and tracking food cost averages. I implemented strategies based on sales forecasts to optimize stock levels, which effectively reduced waste and improved profitability while ensuring product availability.

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How do you prioritize tasks when multiple responsibilities arise?

I prioritize tasks by assessing their urgency and impact on operations. I maintain a daily checklist to track progress. By delegating appropriate tasks to team members, I ensure that we cover everything efficiently without sacrificing quality or service.

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Can you explain a leadership challenge you faced and how you overcame it?

A significant leadership challenge I faced was managing conflict between team members during peak hours. I facilitated an open discussion to address the concerns, allowing for solutions to emerge collaboratively. This strengthened team relations and improved our overall work environment.

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What role do you think the Assistant Manager plays in maintaining safety standards?

The Assistant Manager plays a crucial role in upholding safety standards by regularly conducting checks and ensuring compliance with health regulations. Training the team on safety protocols is also vital, as it promotes a culture of responsibility and awareness across the store.

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Why do you want to work at Domino's as an Assistant Manager?

I want to work at Domino's as an Assistant Manager because I admire the company's commitment to teamwork, customer satisfaction, and growth opportunities. I am excited to lead a dynamic team and contribute to an environment that values each team member's input and development.

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At Domino’s, we make a promise to our customers to inspire through our actions, consistently provide delicious pizza at a great value, handcraft every pizza just for them, and to provide exceptional service all the time.

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DATE POSTED
March 30, 2025

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