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Customer Service Rep/Expediter (06356) - 9579 s University Blvd image - Rise Careers
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Customer Service Rep/Expediter (06356) - 9579 s University Blvd

Company Description

Team Wow is looking for additional help as our market share continues to grow! Join our team and start planning for your future. We offer schedules that work with you, not against you. Even if you just need a second job for some extra cash, Domino's is the perfect place for you. We are searching for qualified customer service reps with personality and a desire to please.  Sales continue to grow and we live to beat the rush, so come join our family today!! Our commitment to provide excellent customer service and food is nothing without our awesome team members that are always diligent in their work and part of a team environment. What we preach, we practice, and it all starts with you.

Job Description

ABOUT THE JOB

You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you?  That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, Domino's Pizza is the perfect place for you.

 

We are searching for qualified customer service reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or supplemental job, drop us a line.  We're bound to have just the thing for you.

 

ADVANCEMENT

Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity.

 

DIVERSITY

Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential.

SUMMARY STATEMENT

We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first!

 

JOB REQUIREMENTS

You must be 16 years of age or older.

General job duties for all store team members

  • Operate all equipment.
  • Stock ingredients from delivery area to storage, work area, walk-in cooler.
  • Prepare product.
  • Receive and process telephone orders.
  • Expedite orders to delivery and carryout vehicles.
  • Take inventory and complete associated paperwork.
  • Clean equipment and facility approximately daily.

    Training

    Orientation and training provided on the job.

    Communication Skills

    Ability to comprehend and give correct written instructions. Ability to communicate verbally with customers and co-workers to process orders both over the

    phone and in person.

    Essential Functions/Skills

    • Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator).
    • Must be able to make correct monetary change.
    • Verbal, writing, and telephone skills to take and process orders.
    • Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed.
    • Ability to enter orders using a computer keyboard or touch screen.

    WORK CONDITIONS

    Exposure to:

    • Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks.
    • In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas.
    • Sudden changes in temperature in work area and while outside.
    • Fumes from food odors.
    • Exposure to cornmeal dust.
    • Cramped quarters including walk-in cooler.
    • Hot surfaces/tools from oven up to 500 degrees or higher.
    • Sharp edges and moving mechanical parts.

      SENSING

      • Talking and hearing on telephone.
      • Near and mid-range vision for most in-store tasks.
      • Depth perception.
      • Ability to differentiate between hot and cold surfaces.

        TEMPERAMENTS

        The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions.

         

        Qualifications

        16 years of age or older. Reliable transportation and a good BGC

        Additional Information

        All your information will be kept confidential according to EEO guidelines.

        Domino's Glassdoor Company Review
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        CEO of Domino's
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        Russell Weiner
        Approve of CEO

        Average salary estimate

        $35000 / YEARLY (est.)
        min
        max
        $30000K
        $40000K

        If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

        What You Should Know About Customer Service Rep/Expediter (06356) - 9579 s University Blvd, Domino's

        Are you ready to step into the exciting world of food service? Team Wow at Domino's Pizza is on the lookout for energetic and motivated Customer Service Reps/Expediters to join our growing family at our location in Highlands Ranch, Colorado. If you have a passion for providing excellent customer service and a knack for making people smile, this could be the perfect opportunity for you. At Domino's, we believe in creating a workplace that offers flexible schedules that fit your lifestyle, whether you're looking for a primary job, a side gig, or something in between. Your days will be filled with fun and dynamic work as you take orders, prepare delicious pizza, and ensure our customers leave happy and satisfied. Plus, there's plenty of room for advancement. Many of our team members have climbed the ladder from customer service roles to franchise ownership! We champion diversity and inclusivity, ensuring everyone can thrive in our supportive environment. If you're 16 years or older, have the willingness to learn, and a desire to be part of a stellar team, we want to hear from you. So, why wait? Join us today at Domino's and let’s make amazing things happen together!

        Frequently Asked Questions (FAQs) for Customer Service Rep/Expediter (06356) - 9579 s University Blvd Role at Domino's
        What are the responsibilities of a Customer Service Rep/Expediter at Domino's Pizza?

        Customer Service Reps/Expediters at Domino's Pizza handle a variety of essential duties, including taking orders over the phone and in-store, preparing food, stocking ingredients, and ensuring timely delivery of orders. Your role is vital to providing excellent customer service and creating a welcoming environment for guests.

        Join Rise to see the full answer
        What qualifications do I need to become a Customer Service Rep/Expediter at Domino's Pizza?

        To become a Customer Service Rep/Expediter at Domino's Pizza, you need to be at least 16 years old and possess a friendly personality. Proficiency in verbal communication and basic math skills is also essential, as you'll need to process orders and make change accurately.

        Join Rise to see the full answer
        How does advancement work for Customer Service Reps/Expediters at Domino's Pizza?

        Advancement opportunities for Customer Service Reps/Expediters at Domino's Pizza are plentiful. Many team members start in entry-level positions and move up to management or even own their franchises. Your dedication and performance can lead to a fulfilling career within the company.

        Join Rise to see the full answer
        What kind of training will I receive as a Customer Service Rep/Expediter at Domino's Pizza?

        As a Customer Service Rep/Expediter at Domino's Pizza, you will receive comprehensive on-the-job training to ensure you're fully prepared for your responsibilities. This training covers everything from food preparation to customer service techniques, ensuring you're set up for success.

        Join Rise to see the full answer
        What work conditions can I expect at Domino's Pizza as a Customer Service Rep/Expediter?

        Working as a Customer Service Rep/Expediter at Domino's Pizza involves exposure to various temperature conditions, including cooler environments and hot kitchen areas. You will also work in a fast-paced environment and may encounter changes in weather when performing tasks outside.

        Join Rise to see the full answer
        Common Interview Questions for Customer Service Rep/Expediter (06356) - 9579 s University Blvd
        What experience do you have that makes you a good fit for this Customer Service Rep/Expediter role?

        When answering this question, draw on specific experiences from previous jobs, volunteering, or relevant situations where you provided customer service or engaged with the public. Highlight your communication skills and any experience working in fast-paced environments.

        Join Rise to see the full answer
        Can you describe a time when you dealt with a difficult customer?

        To effectively answer this question, provide a specific example where you used your conflict resolution skills. Explain the situation, your actions to handle the issue, and the positive outcome. This demonstrates your ability to manage customer relationships skillfully.

        Join Rise to see the full answer
        How would you handle a busy shift with multiple customer orders?

        Discuss your organizational and time-management skills. Emphasize your ability to prioritize tasks, stay calm under pressure, and communicate effectively with your team to ensure all customer orders are processed accurately and delivered promptly.

        Join Rise to see the full answer
        What does excellent customer service mean to you?

        Excellent customer service is all about creating a positive and memorable experience for customers. Describe how you believe in addressing customer needs promptly, being friendly and approachable, and going above and beyond to ensure customer satisfaction.

        Join Rise to see the full answer
        Why do you want to work at Domino's Pizza?

        Express your enthusiasm for the company and the opportunity. Share your understanding of Domino's values and culture, and how you appreciate their commitment to teamwork and exceptional service. Mention any personal connections to the brand, like enjoying their pizza.

        Join Rise to see the full answer
        How do you manage stress in a fast-paced work environment?

        Discuss techniques you use to stay calm and focused in high-pressure situations. This could include time management strategies, taking quick breaks, or seeking support from teammates. Emphasize that staying organized allows you to handle stress effectively.

        Join Rise to see the full answer
        What would you do if a customer received the wrong order?

        Explain that you would first apologize to the customer and acknowledge their frustration. Then, describe how you would rectify the situation by quickly providing the correct order and ensuring they leave satisfied, demonstrating your commitment to excellent service.

        Join Rise to see the full answer
        How do you prioritize tasks during your shift?

        Mention your ability to assess the demands of the moment and rank tasks based on urgency, such as prioritizing customer orders, food preparation, and inventory tasks. Highlight how effective prioritization contributes to a smooth and efficient work experience.

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        What skills do you think are most important for a Customer Service Rep/Expediter?

        Discuss key skills like strong communication abilities, teamwork, quick problem-solving, and multitasking as vital for a Customer Service Rep/Expediter role. These skills are crucial for ensuring customer satisfaction and maintaining an efficient workflow.

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        Are you comfortable working in varying temperatures and conditions?

        Affirm your willingness to work in different environments and conditions that the job entails. You can share any previous experiences you’ve had with similar work conditions, demonstrating your adaptability and understanding of the role's physical demands.

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        At Domino’s, we make a promise to our customers to inspire through our actions, consistently provide delicious pizza at a great value, handcraft every pizza just for them, and to provide exceptional service all the time.

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        DATE POSTED
        April 5, 2025

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