PULASKI TN $10 + $12 INSIDER Phones / CUSTOMER SERVICE - job 1 of 2

The primary responsibilities of a Customer Service Representative at Valley Pizza Inc. include preparing and cooking pizzas according to company standards, managing incoming phone orders accurately, providing excellent customer service both at the counter and over the phone, handling cash and credit card transactions, and maintaining a clean work environment. Additionally, you will collaborate with team members during busy periods and assist in training new employees.

To qualify for the Customer Service Representative position at Valley Pizza Inc., applicants should have a positive attitude, good work ethic, and strong verbal communication skills in English. Basic math skills are necessary for handling cash transactions, and the ability to stand for extended periods while lifting 10-20 pounds is essential. Previous experience in food service or customer service is preferred but not mandatory. Candidates must also be 16 or 17 years old to start.

Teamwork is incredibly important for the Customer Service Representative role at Valley Pizza Inc. Collaboration with fellow team members ensures smooth operations, especially during busy periods. A positive work environment is fostered through open communication and support, making it essential for all employees to be team-oriented.

Yes, flexibility in scheduling is a must for the Customer Service Representative position at Valley Pizza Inc. As weekends, evenings, and holidays are peak times for pizza orders, employees should have the ability to work during these hours. This flexibility can also lead to higher pay opportunities for those with greater availability.

Valley Pizza Inc. looks for candidates who possess a great attitude, a strong commitment to customer service, and the ability to work well in a team. Essential traits also include punctuality, a solid work ethic, and a willingness to learn and excel in their role. Experience in food service or customer service is preferred but not a barrier to applying.

In your response, focus on a specific situation where you went above and beyond for a customer. Highlight your communication skills, your ability to handle difficult situations, and the positive outcome that resulted from your actions, showing your commitment to customer satisfaction.

When addressing a customer complaint, remain calm and listen actively to the customer's concerns. Show empathy and assure them you will resolve the issue promptly. Offer a solution, such as a replacement or discount, if applicable, and follow up to make sure they leave satisfied.

Discuss your time management and multitasking skills, emphasizing how you prioritize tasks. Mention techniques such as organizing orders clearly, communicating effectively with teammates, and staying calm under pressure to maintain service quality during busy times.

Express your admiration for Valley Pizza Inc.'s commitment to excellent customer service and its longstanding presence in the community. Share how you align with their values and your enthusiasm for being part of a team that values integrity and teamwork.

Identify strong communication skills as a key quality. Emphasize the need for patience, positivity, and the ability to understand and address customer needs effectively. Relate this to your personal traits and past experiences.

Highlight your focus on clear communication, whether by repeating back the order to the customer or using a notepad to jot down important details. Mention your attention to detail and past experiences that demonstrate your accuracy.

Discuss your previous experience handling cash, including any systems or processes you have used, such as point-of-sale systems. Emphasize your ability to be precise with transactions and your understanding of the importance of cash handling protocols.

Discuss your communication skills and comfort level in upselling. Give an example of how you would present a special offer to a customer in a friendly, enticing manner that highlights the benefits, creating excitement around the deal.

Outline a systematic approach to cleanliness, including regular checks, keeping supplies stocked, and adhering to food safety protocols. Describe how you prioritize cleanliness and organization to enhance customer experience.

Convey your career ambitions while aligning them with the opportunities Valley Pizza Inc. could offer. Mention your desire to gain experience in the food service industry and how this role could eventually lead to advancement within the company.