Engineering Manager, Geo Experience

As the Engineering Manager for the Geo Experience team at DoorDash, your responsibilities include steering the technical vision and strategy while managing a talented group of engineers. You will be tasked with enhancing the address intake and validation processes and improving the delivery experience. Collaboration across product, design, and operations is essential, as you'll identify opportunities to innovate and enhance user experiences for customers and Dashers alike.

To qualify for the Engineering Manager position at DoorDash, candidates should have a BS, MS, or PhD in Computer Science or a related field. A minimum of 2 years of engineering leadership experience and over 7 years in the industry are essential. We're looking for individuals with a strong technical background who possess a keen product sense, are results-driven, and can navigate complex technical challenges.

Success for the Geo Experience team at DoorDash is measured by key metrics such as conversion rates and Never Delivered (ND) rates. Your contributions as an Engineering Manager will directly impact these metrics, as your team will work on solutions that enhance the delivery and address management processes, ultimately aiming for seamless experiences for both customers and Dashers.

As an Engineering Manager at DoorDash, you can expect ample opportunities for career growth. The role is designed for professional development, allowing you to scale your skills by tackling challenging projects and leading a talented team. You’ll have the chance to grow internal talent, attract top-notch engineers, and expand your leadership capabilities within a rapidly evolving company.

The team you will manage at DoorDash consists of a mix of mobile, full-stack, and backend engineers who are passionate about technology and improving the delivery experience. You’ll work in a collaborative environment where innovation is encouraged, allowing your team to deliver impactful solutions that enhance both customer and Dasher experiences.

In addressing how to improve address validation, I would focus on implementing machine learning algorithms to automatically identify and rectify common address errors. Collaborating with product teams would also ensure that we’re addressing user pain points, thus enhancing the overall delivery experience.

I prioritize by assessing business impact, customer needs, and technical feasibility. Regularly updating the team on company goals helps align our focus, and I encourage open communication for feedback, ensuring that we stay flexible and responsive to changing priorities.

Certainly! In my previous role, I led a project that integrated a new delivery tracking system. We faced various technical and logistical challenges, but through effective communication and collaboration, we successfully launched the project ahead of schedule while maintaining a positive team morale.

I would monitor key performance indicators such as delivery accuracy rates, customer satisfaction scores, and team velocity. These metrics provide valuable insights into both our technical performance and the overall experience provided to our users.

I believe in open communication to address conflicts. I facilitate discussions to ensure everyone’s perspective is heard and guide the team towards finding a common ground. It’s crucial to maintain a respectful environment where teamwork thrives.

I prioritize individual growth by providing constructive feedback, encouraging continuous learning, and fostering a culture of knowledge sharing. Setting clear career goals with each team member helps tailor the mentorship process to their personal aspirations.

Regular cross-functional meetings and collaborative planning sessions help ensure alignment between the engineering team and other departments. I advocate for transparency in our projects to keep everyone informed about progress and to gather input from different stakeholders.

When making technical decisions, I consider the project's overall impact on user experience, scalability, and maintainability. User feedback plays a crucial role, as it provides insights into what features matter most to them.

I would encourage a culture of innovation by hosting regular brainstorming sessions, promoting experimentation, and celebrating both successes and failures. Creating a safe environment where team members can propose new ideas fosters creativity and can lead to groundbreaking solutions.

I find excitement in the direct impact our work has on enhancing customer satisfaction and delivery efficiency. The challenge of solving complex logistical problems while driving innovation in the Geo Experience team aligns perfectly with my passion for technology and user-centered solutions.