Forward Deployed AI Engineer

As a Forward Deployed AI Engineer at Freeplay, your main responsibilities include engaging with customers, leading workshops, offering technical leadership in AI applications, and providing top-tier customer support. You'll work closely with clients to identify their challenges and demonstrate how to utilize Freeplay effectively. Furthermore, you'll be responsible for creating and maintaining comprehensive customer-facing documentation and collaborating with our product team to share insights that can enhance our platform.

To qualify for the Forward Deployed AI Engineer position at Freeplay, you should possess a strong technical background in software engineering or data science, ideally with AI and machine learning experience. Competency in coding, excellent communication skills, a strong problem-solving mindset, and a passion for staying updated with AI developments are essential. Experience in prototyping solutions and customer-facing roles will enhance your fit for this dynamic position.

In the Forward Deployed AI Engineer role at Freeplay, you are essentially the face of our company to customers. You’ll provide tailored support and lead customers through implementation processes, ensuring they gain the most value from our platform. By addressing their unique challenges and offering solutions, you help them avoid costly mistakes and speed up their development cycles.

A Forward Deployed AI Engineer at Freeplay might face various challenges, including adapting to diverse client needs, troubleshooting complex AI-related issues, and effectively communicating technical information to non-technical stakeholders. Additionally, rapidly learning and applying new concepts in the evolving AI landscape requires a commitment to continuous growth and agility in problem-solving.

Freeplay provides a competitive salary and equity packages, comprehensive medical, dental, and vision benefits, and additional perks like four weeks of paid time off. We prioritize team well-being and are open to relocation assistance. Our engineers equip themselves with top-of-the-line hardware to ensure an optimal work environment, fostering both productivity and job satisfaction.

In your response, describe specific projects you've worked on involving generative AI. Highlight how your contributions in testing, evaluation, or optimization techniques relate to the responsibilities of the Forward Deployed AI Engineer role at Freeplay. Emphasize your ability to translate complex concepts into actionable insights for clients, showcasing your relevance to their needs.

Share a specific example where you encountered a challenging support situation. Discuss your approach to understanding the problem, collaborating with the customer, and applying your technical knowledge to formulate an effective solution. Detail how you followed up to ensure satisfaction, demonstrating your commitment to customer success.

Discuss your approach to tailoring technical jargon to layman's terms and the importance of using analogies or visual aids. Explain how you assess the audience's level of understanding and adapt your explanations accordingly while keeping them engaged and informed about the technical aspects relevant to their project.

Detail your preparation process for the workshop, including audience analysis and content structuring. Discuss how you facilitated engagement and answered questions, and emphasize positive feedback or successful objectives achieved post-workshop, whether it led to enhanced product usage or improved relationships with clients.

Explain your process for creating and maintaining comprehensive documentation, including the importance of clarity and accessibility for end-users. Share tools or systems you utilize to ensure constant updates and how you share knowledge with both customers and internal teams to foster a culture of learning.

Discuss your familiarity with agile methodologies and tools that allow you to quickly develop prototypes based on client feedback. Describe specific examples of how rapid development has led to beneficial results for clients, articulating the importance of flexibility and iterative testing in your workflow.

Share your strategies for keeping informed about the AI landscape, such as reading influential publications, attending relevant conferences, or participating in online AI communities. Emphasize how this ongoing learning process helps you apply cutting-edge knowledge to your work at Freeplay.

When answering, describe the problem in detail and the steps you took to analyze and solve it. Highlight the creative techniques and industry best practices you employed, and discuss the positive outcomes resulting from your solution, which showcases your direct impact on customer success.

Discuss the importance of understanding customer needs and perspectives in product development. Reference examples of how you've utilized feedback to drive improvements or innovations in past roles, reinforcing your understanding of its crucial role in creating valuable and effective solutions.

Articulate your career aspirations and how they align with Freeplay’s mission and values. Discuss your eagerness to contribute to the growth of the company while developing your skills, emphasizing flexibility and a willingness to take on new challenges that arise within a fast-growing startup environment.