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Director, Sales Business Systems

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Director, Sales Business Systems

Would you like to create systems that enable sales teams to be more effective?

Are you interested in developing systems that enhance the efficiency of sales teams?

About Us:

About Role:

The Director will be responsible for ensuring that the core business systems and business processes used by the sales teams to manage customer interactions, quotes, contracts, and orders are optimized for maximum sales productivity and efficiency. The Director will partner with the Technology organization to plan and execute system improvements, including significant planned improvements in CPQ and CLM. The Director will also manage a small team of support staff.

Responsibilities:

Overseeing the design and support of CRM, CPQ, and CLM systems for the lead-to-order customer lifecycle.
Optimizing business processes for the lead-to-order customer lifecycle.
Identifying emerging trends and advising on the future direction of the revenue tech stack (e.g., AI use cases).
Collaborating with the Technology team to deliver technical solutions, define business requirements, and manage a prioritized roadmap and backlog.
Working with Sales, Sales Operations, and SMEs to design solutions that streamline CRM activities and the lead-to-order lifecycle.
Partnering with Business Operations, Marketing, Finance, and Legal to design and execute business processes that meet upstream and downstream needs and data governance requirements.
Managing a team that provides training and Level 1 support to Sales organizations and conducts user acceptance testing for system enhancements.

Requirements:

Experience as a System Administrator for SFDC CRM and CPQ in a complex environment, including global business support and integration with legacy ERP solutions.
Experience with CPQ and CLM implementations, including full lifecycle system design, implementation, and two full fiscal year cycles in production.
Proven track record of delivering measurable and sustainable business improvements. SFDC Administrator Certification (preferred).
Experience as a Business Analyst focused on business process optimization.
Good understanding of sales processes and ability to translate them into functional system requirements to improve sales productivity.
Experience integrating CRM with additional systems in the revenue tech stack (e.g., High Spot, GONG, Outreach).
Ability to deliver results in highly matrixed environments, lead cross-functional initiatives, and influence without authority.
Application of Change Management best practices in conjunction with significant business process or systems changes.
Excellent project management skills and ability to deliver major change initiatives on time.
High business acumen and technical knowledge to partner effectively with sales, business, and technical leaders and teams. Strong analytical and problem-solving skills.

Why Join Us?

Join our team and contribute to a culture of innovation, collaboration, and excellence. If you are ready to advance your career and make a significant impact, we encourage you to apply.

Work in a way that works for you

We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous well-being initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.

Working for you

We know that your well-being and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

Annual Profit Share Bonus
Comprehensive Pension Plan
Generous vacation entitlement and option for sabbatical leave
Maternity, Paternity, Adoption and Family Care Leave
Flexible working hours
Personal Choice Budget
Internal communities and networks
Various employee discounts
Recruitment introduction reward
Employee Assistance Program (global)
Annual Event

About the Business

A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, and exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world’s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.

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Elsevier is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.

Please read our Candidate Privacy Policy.

Average salary estimate

$140000 / YEARLY (est.)

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$120000K

$160000K

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What You Should Know About Director, Sales Business Systems, Elsevier

As the Director of Sales Business Systems at Elsevier, you're stepping into a role where your systems expertise will empower our sales teams to reach new heights. Do you have a knack for developing systems that streamline processes and boost productivity? If so, you’ll play a crucial role in overseeing the design and optimization of key business systems like CRM, CPQ, and CLM that facilitate the lead-to-order lifecycle. Here at Elsevier, we're a global leader in information and analytics, committed to enhancing health outcomes through innovative data solutions and technology. Your day-to-day will involve collaborating with teams across Sales, Marketing, and Technology to identify emerging trends and ensure that our revenue tech stack remains cutting-edge. You'll also guide a small support team, ensuring they effectively train and assist our salesforce. With your proven experience as a SFDC CRM and CPQ System Administrator and a strong understanding of sales processes, you'll ensure that our systems not only meet current needs but also anticipate future challenges. Flexibility is key, and we understand the importance of work-life balance, encouraging you to prioritize both productivity and personal well-being. Join us at Elsevier, where your insights and leadership will help shape the future of healthcare and research. If you’re excited about leveraging technology to foster innovation and drive success in our sales operations, we want to hear from you!

Frequently Asked Questions (FAQs) for Director, Sales Business Systems Role at Elsevier

What are the key responsibilities of the Director of Sales Business Systems at Elsevier?

The Director of Sales Business Systems at Elsevier is responsible for overseeing the design and optimization of CRM, CPQ, and CLM systems essential for the lead-to-order customer lifecycle. This role involves collaborating with various departments, managing system improvements, and leading a team that provides training and support to the sales organizations.