Technical Applications Specialist III

Overview

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At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be.  We provide: 

• Comprehensive health benefits that start day 1 
• Student Loan Repayment Assistance & Reimbursement Programs 
• Family-focused benefits  
• Wellness incentives 
• Ongoing mentorship, development, and leadership programs  
• And more  

Description

We are seeking a Technical Support Specialist to provide exceptional support for our supply chain and inventory management systems. This role involves troubleshooting system issues, assisting end-users, maintaining system integrity, and working closely with cross-functional teams to enhance operational efficiency. The ideal candidate will have experience in ERP, WMS, TMS, or other supply chain software, with strong problem-solving and communication skills. 

RESPONSIBILITIES:

• Uses technical skills and provides guidance and direction in the development, implementation and maintenance of complex production information systems.
• Conducts research in automation techniques to improve application performance, efficiency, and testing.
• Determines and performs testing methodologies and techniques.
• Adheres to internal controls and standards established for department.
• Provides assistance in isolating and solving problems within application systems, interfaces, and middleware infrastructure.
• Plans and coordinates programming projects within a particular work group.
• Provides production support in a 7 X 24 Tier 1 environment.
• Assists and advises subordinate personnel in the solution of highly technical and complex problems and solutions.
• Functions as a senior programming consultant in advanced computer technology and architecture.
• Performs related responsibilities as required. 

Technical Support & Troubleshooting:• Provide technical support for inventory management, warehouse management (WMS), and supply chain software for healthcare. • Diagnose and resolve system errors, performance issues, and integration failures.• Assist with data reconciliation, inventory discrepancies, and order processing issues.• Coordinate with business stakeholders.

System Administration & Maintenance:• Manage user access, system configurations, and security settings.• Perform routine system maintenance, updates, and patching.• Monitor system performance and uptime, ensuring minimal disruption to supply chain operations.

Process Improvement & Collaboration:

• Work with supply chain teams to enhance system functionality and efficiency.• Identify opportunities for automation, integration, and process optimization.• Participate in system testing, upgrades, and new software implementations.

MINIMUM QUALIFICATIONS:

• Bachelors degree from a recognized college or university with major course work in computer science, Information Technology, engineering, or equivalent related experience.
• A minimum of 5 years of progressive experience in application systems/administration OR 7 years of experience without a degree.
• Prefer proficiency in at least two scripting languages used currently in production.
• Must be able to lead, engage and mentor others to achieve a very high level of application systems availability and integration.
• Must have good business skills.
• Must be able to lead problem solving efforts when mission critical systems are interrupted.

Preferred Qualifications:

• Experience with cloud-based supply chain platforms (SaaS solutions).
• Hands-on experience with ERP, WMS, TMS, and inventory management systems (e.g., Workday, SAP, Oracle, NetSuite, or similar).
• IT certifications (e.g., ITIL, CompTIA, Microsoft, SAP, or Oracle certifications) are a plus.
• Familiarity with barcode scanning, RFID, or automation tools in warehouse environments.

Additional Details

Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.

Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare’s Human Resources at careers@emoryhealthcare.org. Please note that one week's advance notice is preferred.