Job details

Lobby Attendant - WeCARE (925639)

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Company Description

We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites.

Job Description

Greets visitors and participants in a friendly manner, determines reason for visit, and guides or directs them to the appropriate individual or location
May review systems and information customers provide to ensure they are connected to staff on-site for appointments and other activities to meet their needs
Collects information from customers and ensures that it gets to the right person/location/system
Guards and protects the confidentiality of personal health and other identifying information at all times
Coordinates with department leads to ensure customers are seen timely and that their needs are met
Tracks customer wait times and makes recommendations for improvement
Implements processes to continuously improve customer service
Enters and/or updates customer information in required system(s) at each visit
May make referral of customers to other providers, as needed, to meet individual needs
Provides and/or coordinates the provision of accommodations to serve customers, including language accommodations
Translates or interprets for customers as needed (or arranges for such services)
Monitors lobby and/or reception area to ensure that required posters in required languages are in place, that customer materials are well-stocked at all times, and that reception area(s) are welcoming to customers and others
Participates as part of the center’s overall engagement team to communicate issues and resolve any barriers to providing quality customer service
The Wellness, Comprehensive Assessment, Rehabilitation and Employment (WeCARE) Program provides a continuum of integrated services that evaluate the abilities and address the needs of Cash Assistance clients with medical and/or mental health condition(s) that may affect their employability. Clinical assessment processes determine clients’ functional capacity outcomes and ability to achieve the goals of wellness and employment or to apply for and receive federal disability benefits. The WeCARE program has been successful in assisting thousands of New York City clients with clinical barriers achieve self-sufficiency. The Company is a funded provider for WeCARE services through the New York City Human Resources Administration (HRA).

Qualifications

High School Diploma or equivalent plus some post-secondary training or education preferred; or an equivalent amount of education and experience
Experience in a fast-paced, team environment that is customer-focused
Exceptional customer service and engagement skills
Excellent organizational skills and strong attention to detail
Experience in assessing the need for and making reasonable accommodations for customers is a plus
Ability to use various electronic systems to carry out duties and responsibilities

Additional Information

All your information will be kept confidential according to EEO guidelines.

Salary - $20.00

Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry’s best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions.

When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.

At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law.

Average salary estimate

$41600 / YEARLY (est.)

min

max

$41600K

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What You Should Know About Lobby Attendant - WeCARE (925639), Equus

Are you looking for an exciting opportunity to make a direct impact in your community? Look no further than the Lobby Attendant position at WeCARE in Staten Island, New York. In this role, you'll be at the forefront of our mission, helping job seekers and career changers navigate their journey toward meaningful employment. As a Lobby Attendant, your friendly demeanor will greet visitors and participants, guiding them to the right resources and individuals they need to connect with. You'll play a crucial role in ensuring that incoming customers feel welcomed and valued. Tasks will include collecting vital information, maintaining confidentiality, and supporting a fast-paced, customer-focused environment. You’ll collaborate closely with department leads to streamline customer experiences, track wait times, and implement improvements to our service. In addition to administrative duties, you may assist clients with language translation or accommodations. Here at WeCARE, we are dedicated to providing integrated services to those facing barriers to employment, and as a part of our team, you will help thousands achieve self-sufficiency. If you have a passion for customer service, exceptional organizational skills, and a desire to empower others, then the Lobby Attendant position at WeCARE might be the perfect fit for you.

Frequently Asked Questions (FAQs) for Lobby Attendant - WeCARE (925639) Role at Equus

What are the responsibilities of a Lobby Attendant at WeCARE?

As a Lobby Attendant at WeCARE, your primary responsibilities will include greeting visitors, collecting and directing customer information, ensuring confidentiality, and monitoring the reception area to guarantee a welcoming environment. You will also coordinate with department team leads to address customer needs efficiently and provide accommodations as necessary.