Chat Support Representative - Work from home

• *Job Title:** Chat Support Representative - Work from Home• *Company:** Pfizer• *Location:** Jacksonville, Florida, US• *Job Type:** Part-Time• *Seniority:** Associate Level• *Years of Experience Required:** 3• *Job Description:**At Pfizer, we are dedicated to transforming the future of healthcare through innovative solutions and exceptional service. We are currently seeking a dedicated and resilient Chat Support Representative to join our team in providing world-class support to our customers. This is a part-time position, ideal for those who are passionate about customer service and want to make a meaningful impact in the pharmaceutical industry.• *Key Responsibilities:**- **Customer Interaction:**- Provide assistance to customers through live chat in a timely and efficient manner.- Address customer inquiries regarding products, services, and patient support initiatives while ensuring a positive customer experience.- Resolve issues and provide solutions by actively listening and engaging with customers, demonstrating empathy and understanding.- **Data Management:**- Accurately document customer interactions and maintain up-to-date records in the customer relationship management (CRM) system.- Monitor and track support requests to ensure timely follow-up and issue resolution.- **Collaboration:**- Work closely with cross-functional teams, including sales, marketing, and product development, to communicate customer feedback and support initiatives.- Participate in team meetings, sharing insights and suggestions for process improvements to enhance customer service outcomes.- **Training and Development:**- Participate in ongoing training sessions to maintain up-to-date knowledge of Pfizer products, policies, and industry trends.- Mentor new team members on best practices in customer engagement and support.- **Performance Metrics:**- Meet key performance indicators (KPIs) related to response time, customer satisfaction, and issue resolution rates.- Demonstrate accountability by consistently striving to exceed set performance targets.• *Requirements:**- **Experience:**- Minimum of 3 years of prior experience in customer service, preferably in a chat support environment or healthcare-related industry.- **Education:**- High school diploma or equivalent; additional coursework in customer service, health communication, or related field is a plus.- **Technical Skills:**- Proficient in using CRM systems, chat software, and standard office applications.- Comfortable navigating multiple software platforms simultaneously during customer interactions.- **Personality Traits:**- Resilient mindset, able to thrive in a fast-paced and ever-changing environment.- Hardworking, demonstrating initiative and dedication to continuous improvement.- **Soft Skills:**- Strong adaptability to changing workflows and customer needs.- Excellent decision-making skills, demonstrating the ability to identify problems and propose effective solutions.• *Benefits:**- Company transportation for work-related travel.- Relocation allowance for eligible candidates.- Joining bonus for new hires.• *Working Environment:**Flourish in a culture that embraces change and responds resiliently. At Pfizer, we believe that our employees are our greatest asset, and we are committed to fostering a supportive work environment that encourages growth, innovation, and collaboration.• *Deadline to Apply:** 2024-09-28• *Equal Opportunity Statement:**Pfizer is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.How to apply:Apply on GrabJobs and you will be notified if shortlisted for the job.Original job Chat Support Representative - Work from home posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.