Patient Service Representative

As a Patient Service Representative at Family Health Centers of San Diego, your daily responsibilities will include managing the patient check-in and check-out process, confirming patient information, processing payments, and assisting with appointment scheduling. You’ll also be responsible for maintaining accurate records in the Electronic Health Record system and responding to patient inquiries related to billing and payments.

To qualify for the Patient Service Representative position at Family Health Centers of San Diego, you need at least a high school diploma or GED. While a Medical Assistant Certification or experience in community healthcare is preferred, having a passion for community service and customer care is highly valued. Being bilingual in English and Spanish is also preferred to better serve our diverse patient population.

At Family Health Centers of San Diego, we believe in the importance of career development for our Patient Service Representatives. We offer competitive salaries, comprehensive benefits, and opportunities for training and advancement within our health centers. FHCSD fosters an environment that encourages personal and professional growth, ensuring that our team is well-prepared to provide exceptional care.

Patient Service Representatives at FHCSD enjoy a robust benefits package that includes a competitive salary, retirement plan with employer match, paid time off, medical, dental, vision insurance, and wellness programs. Our commitment to employee wellness means offering comprehensive support to ensure every team member thrives in their role.

At Family Health Centers of San Diego, the salary range for a Patient Service Representative is between $22.00 to $26.29 per hour, depending on factors like geographic location, experience, skills, and education. We are committed to pay equity and career growth and consider these aspects carefully when making offers to candidates.

When handling a difficult patient interaction, it's important to remain calm and empathetic. Listen actively to the patient's concerns, validate their feelings, and provide solutions where possible. If the situation escalates, involve your supervisor to ensure the patient's needs are met while maintaining a professional environment.

Good customer service in a healthcare setting means treating patients with respect, empathy, and professionalism. It involves being attentive to their needs, providing clear information, and helping to navigate any challenges they may face during their visit, ensuring they leave feeling valued and cared for.

During busy periods, I prioritize tasks by assessing urgency and importance. I focus on patient check-ins and other critical tasks that affect patient flow first while keeping track of other administrative duties. Efficient time management and organization are essential to ensure all patients receive timely service.

I have hands-on experience with Electronic Health Records (EHR) systems, where I've been responsible for inputting patient data, updating information accurately, and ensuring compliance with privacy regulations. I understand the importance of efficiency and accuracy in managing patient records to improve overall care delivery.

My inspiration comes from the desire to make a positive impact on underserved communities. Working in community healthcare allows me to play a role in improving access to essential services and contributing to the well-being of diverse populations, which is incredibly fulfilling.

To address a billing inquiry, I would first listen carefully to the patient's question or concern, gather all relevant information, and then provide a clear explanation of their bill. If needed, I would consult with the billing department to ensure the patient receives accurate and comprehensive information.

I ensure confidentiality by strictly adhering to HIPAA guidelines and FHCSD policies. I only share patient information with authorized personnel and take precautions when handling physical and electronic records to maintain their security and privacy.

To assist bilingual patients effectively, I utilize my language skills to communicate clearly, ensuring they understand all information provided. I also maintain a culturally sensitive approach, respecting their backgrounds and needs, which enhances their overall experience during their visit.

The most important quality for a Patient Service Representative is empathy. Understanding the challenges patients face and providing compassionate, respectful service creates a supportive environment that is crucial for their care and satisfaction.

In handling a high volume of incoming calls, I focus on staying organized and efficient. I prioritize each call based on urgency, remain calm under pressure, and apply active listening skills to ensure every caller feels heard and supported, maintaining the quality of service throughout.