Billing Clerk

As a Billing Clerk at FHCN, your key responsibilities will include preparing and submitting claims for services rendered, handling patient inquiries regarding billing, and managing accounts receivable. You'll also track delinquent patient accounts and process payments, ensuring accurate billing practices to support our operations effectively.

To become a Billing Clerk at FHCN, you need at least a high school diploma or GED. Experience or training in billing procedures, either through a certificate program or on-the-job training, is generally required. Familiarity with Microsoft Office, particularly Word and Excel, is essential for effective communication and data management.

FHCN is committed to the growth of its employees, including Billing Clerks. You will receive training in billing procedures and software commonly used in medical offices. There are also opportunities for ongoing education and support, ensuring that you stay up to date with industry standards and practices.

Successful Billing Clerks at FHCN showcase strong attention to detail, communication skills, and technical proficiency with Microsoft Office. Being organized and proactive in handling inquiries and follow-ups on claims is crucial to succeed in this role, as well as having a solid understanding of medical billing processes.

The pay scale for a Billing Clerk at FHCN ranges from $21.00 to $28.60 per hour. This scale reflects the skills, experience, and responsibilities held within the role, allowing for competitive compensation in the medical billing field.

When answering this question, highlight any specific billing software you've used previously, as well as any relevant training or certifications. Discuss how you utilized these tools to prepare claims and manage accounts, emphasizing your attention to detail and ability to troubleshoot issues.

Describe your process for reviewing the claim details, identifying the denial reason, and taking corrective actions. Provide an example that showcases your problem-solving skills and how you effectively communicate with insurance companies and patients to resolve the issue.

State how you double-check entries, use coding resources to verify CPT and ICD codes, and maintain a routine for reviewing submitted claims. Mention any specific methodologies you have followed or developed to ensure a high level of accuracy in your work.

Discuss the strategies you use to manage your workload, such as assessing the urgency of collections, the importance of processing claims in a timely manner, and any tools you utilize for task management. Giving an example from a previous role can illustrate your approach effectively.

Describe a specific instance where you identified an inefficiency in billing procedures and how you implemented a solution. This could involve streamlining processes, enhancing communication, or developing templates that made your work more efficient.

Mention any resources such as journals, seminars, or professional networks you engage with to stay informed on current legislation and best practices in medical billing. Emphasize your commitment to continuous learning and staying updated.

Reflect on your communication skills and empathy when discussing sensitive topics. Express your approach to handling these conversations, such as actively listening to patients’ concerns and providing clear explanations to ensure understanding.

Mention your techniques for stress management, such as organizing your tasks, taking breaks when needed, and maintaining a positive attitude. Providing concrete examples can substantiate your response and show your proactive approach to work-life balance.

Share specific instances of your interactions with insurance representatives, detailing how you successfully resolved disputes or inquiries. Highlight your negotiation skills and ability to navigate complex billing scenarios effectively.

Emphasize your belief in the importance of collaboration in a billing environment. Provide examples of how you support your colleagues, share knowledge, and contribute to a positive team dynamic to ensure smooth operations.