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Employee Relations Director

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Employee Relations Director

What does a successful Employee Relations Director do?


As an Employee Relations Director, you will be pivotal in establishing a world-class centralized employee relations function at Fiserv. You will partner with our leaders and Human Resources team to foster a positive work culture; develop and implement employee relations programs and strategies; and resolve associate concerns around work-related issues. This is an opportunity to  leverage your expertise in data analysis to identify/monitor trends, evaluate associate satisfaction, predict potential issues, and contribute to the development of strategic HR initiatives.

What you will do:

  • Deliver guidance on HR policies.
  • Conduct investigations into allegations of inappropriate associate behavior.
  • Consult with associates on employment issues and provide counseling and advice.
  • Identify legal risks and ensure compliance with employment laws and regulations.
  • Advise management on associate relations policies and procedures.
  • Provide training to managers and associates on workplace issues.
  • Oversee and lead the disciplinary action process, ensuring fairness and compliance with company policies.

What you will need to have:

  • 10+ years of Human Resources experience including 5+ years of Employee Relations experience
  • 3+ years of experience with HR best practices, employment laws and compliance.
  • 3+ years of experience conducting employee investigations.
  • 3+ years of problem solving and conflict resolution.
  • 3+ years of experience in data analysis and reporting within HR.
  • 3+ years of experience communicating with senior HR leaders and leaders across the organization.
  • Bachelor's degree in Human Resources, Business Administration, or a related field and/or equivalent military experience.

What would be great to have:

  • Experience working in a forward thinking, fast-moving, culture impacting organization.
  • Experience in coaching, counseling and mentoring.


Perks at Work:

  • We’re #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.
  • Maintain a healthy work-life balance with paid holidays, generous time off policies, including Recharge & Refuel time for qualifying associates, and free counseling through our EAP.
  • Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.
  • Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
  • Prioritize your health with a variety of medical, dental, vision, life and disability insurance options and a range of well-being resources through our Fuel Your Life program.
  • Advance your career with training, development, certification, and internal mobility opportunities.
  • Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.


To be considered, you must be legally authorized to work in the U.S. without need for visa sponsorship, now or in the future.

#LI-MB1

Salary Range:

$90,300.00-$121,200.00

These pay ranges apply to employees in Maryland. Pay ranges for employees in other states may differ. Certain Positions are Commissions eligible.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Thank you for considering employment with Fiserv.  Please:

  • Apply using your legal name
  • Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

Average salary estimate

$105750 / YEARLY (est.)
min
max
$90300K
$121200K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Employee Relations Director, Fiserv

At Fiserv, we're on the lookout for a talented Employee Relations Director to join our vibrant team in Omaha, Nebraska. As a leading name in the Fintech and payments space, we are passionate about moving money and information securely across the globe. In this pivotal role, you will help establish a fantastic centralized employee relations function that not only addresses and resolves associate concerns but also fosters an engaging and positive work culture. You will collaborate with our dedicated leaders and HR team to develop employee relations strategies and implement innovative programs. Your expertise in data analysis will be crucial for identifying trends, evaluating associate satisfaction, and predicting potential issues, ensuring we stay ahead in our mission. You’ll be involved in everything from delivering guidance on HR policies to conducting thorough investigations and advising management on associate relations policies. With a track record of hands-on experience in HR and employee relations, you'll use your skills to resolve conflicts and enhance workplace collaboration. If you are ready to take on this exciting challenge at Fiserv and make a substantial impact within our organization and beyond, we can't wait to meet you!

Frequently Asked Questions (FAQs) for Employee Relations Director Role at Fiserv
What are the key responsibilities of the Employee Relations Director at Fiserv?

The Employee Relations Director at Fiserv is responsible for establishing a centralized employee relations function, collaborating with HR and management to foster workplace culture, conducting investigations into workplace behavior, and developing programs to enhance associate satisfaction and compliance with employment laws.

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What qualifications do I need to become an Employee Relations Director at Fiserv?

To qualify for the Employee Relations Director position at Fiserv, candidates need a bachelor's degree in Human Resources, Business Administration, or a related field, along with at least 10 years of HR experience, including 5 years focused on employee relations and proven skills in conflict resolution and data analysis.

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What skills are essential for an Employee Relations Director at Fiserv?

An Employee Relations Director at Fiserv should possess strong communication skills, problem-solving abilities, expertise in HR policies and employment laws, and experience in data analysis for monitoring workplace trends. Additionally, skills in coaching and mentoring are highly valued.

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How does Fiserv support the well-being of its employees in the Employee Relations Director role?

Fiserv emphasizes employee well-being with a comprehensive benefits package that includes physical, mental, emotional, and financial support, generous time off, competitive salaries, and resources aimed at promoting a healthy work-life balance for associates in the Employee Relations Director role.

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What can I expect in terms of career growth as an Employee Relations Director at Fiserv?

At Fiserv, Employee Relations Directors can expect robust career growth opportunities. With access to continuous training, development programs, and internal mobility options, you can elevate your career while being part of an innovative and inclusive work environment.

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Common Interview Questions for Employee Relations Director
How do you handle employee complaints and grievances?

In handling employee complaints, I prioritize active listening and ensure a safe space for associates to voice their concerns. My approach involves systematically investigating issues, seeking solutions collaboratively, and following up to ensure resolution and maintain trust.

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Can you describe a successful conflict resolution experience?

I once mediated a conflict between two team members which involved misunderstandings regarding task responsibilities. I organized a joint meeting where both could share their perspectives, facilitated open communication, and together we established clearer roles, leading to enhanced collaboration and productivity.

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What role does data analysis play in employee relations?

Data analysis is essential in employee relations as it allows us to identify trends in associate satisfaction, monitor potential workplace issues, and make informed decisions on HR initiatives. By utilizing data, we can proactively address concerns before they escalate.

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How do you ensure compliance with employment laws?

Ensuring compliance with employment laws requires continuous education and collaboration with legal teams. I keep updated with laws, conduct regular audits of our policies, and provide training for management on compliance procedures to maintain a fair and lawful workplace.

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What strategies would you implement to develop a positive work culture?

To foster a positive work culture, I would implement regular feedback mechanisms, recognition programs, and opportunities for team-building activities. Understanding employee needs and promoting inclusivity would also be pivotal strategies in my approach.

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How do you deal with resistance when implementing new HR policies?

Dealing with resistance involves clear communication about the reasons for new policies, addressing concerns openly, and involving associates in the implementation process. By framing changes in a positive light and demonstrating benefits, I help minimize resistance.

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What are your most effective methods for training managers on employee relations?

My most effective methods include interactive workshops and role-playing scenarios that allow managers to practice handling employee relations situations. This hands-on approach, combined with tailored training materials, ensures they feel equipped to manage challenges.

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How do you stay current with HR trends and best practices?

I stay current by actively participating in professional HR organizations, attending webinars and conferences, and following industry publications. Networking with peers also provides insights into emerging trends and innovative practices in employee relations.

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What do you believe is the most important quality for an Employee Relations Director?

The most important quality for an Employee Relations Director is empathy. Understanding associates' perspectives and being able to advocate for their needs while balancing company interests is crucial for fostering trust and a positive work environment.

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How would you address an issue of workplace bullying?

Addressing workplace bullying requires immediate action. I would conduct thorough investigations confidentially, ensure that affected parties feel supported, and implement appropriate corrective actions. Simultaneously, training and awareness initiatives would be introduced to curb future occurrences.

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DATE POSTED
April 12, 2025

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