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Financial Billing Analyst

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Financial Billing Analyst

What does a successful Financial Billing Analyst do at Fiserv?

Join the dynamic Finance Shared Services billing team and be the heartbeat of our operations. Manage incoming requests ensuring colleagues and clients receive responsive, and diligent support for a variety of revenue-impacting transactions. You will deliver unparalleled client satisfaction and help monitor, process, implement, and record complex transactions with precision and exceptional problem-solving abilities.

What you will do:

  • Performs business analysis as it pertains to client database, researching billing history, posting invoices, preparing and validating billing feeds
  • Perform trend analysis on results to determine data errors, and validation of corrections to the data prior to invoicing clients
  • Review and analyze client contracts for proper billing
  • Manage new client billing set up as well as client renewals
  • Interact with the client and other internal stakeholders on all questions concerning invoicing and problem resolution

What you will need to have:

  • Experience in Finance, Data Analytics, Accounting, Billing and/or military experience
  • 3+ years of an equivalent combination of educational background, related experience and/or military experience

What would be great to have:

  • Bachelors degree
  • Relevant Billing experience
  • Excel, SAP and/or Power BI

Perks at Work:

  • We’re #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.
  • Maintain a healthy work-life balance with paid holidays, generous time off policies, including Recharge & Refuel time for qualifying associates, and free counseling through our EAP.
  • Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.
  • Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
  • Prioritize your health with a variety of medical, dental, vision, life and disability insurance options and a range of well-being resources through our Fuel Your Life program.
  • Advance your career with training, development, certification, and internal mobility opportunities.
  • Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.
  • In order to be considered, you must be legally authorized to work in the U.S. without need for visa sponsorship, now or in the future.

#LI-VA1

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, New York, Nevada, Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv.  Please:

  • Apply using your legal name
  • Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

Average salary estimate

$70000 / YEARLY (est.)
min
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$60000K
$80000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Financial Billing Analyst, Fiserv

Are you ready to join a team that's at the forefront of Fintech innovation? At Fiserv, we’re excited to welcome a Financial Billing Analyst to our Finance Shared Services billing team in Alpharetta, Georgia. In this pivotal role, you’ll be the pulse of our operations, ensuring that our colleagues and clients receive top-notch support for various revenue-impacting transactions. Here, you’ll manage incoming requests with diligence and responsiveness, helping to deliver outstanding client satisfaction. As a Financial Billing Analyst, your day-to-day responsibilities will include business analysis related to client databases, researching billing histories, posting invoices, and preparing billing feeds. You will also conduct trend analysis on results to identify data errors, ensuring accurate invoicing for our clients. It’s a role that requires a keen eye for detail, as you’ll analyze client contracts for proper billing, manage setups for new clients, and interact with internal stakeholders on all invoicing inquiries. To thrive in this role, you’ll need experience in Finance, Data Analytics, Accounting, or Billing, bringing at least three years of relevant experience or military service. While a bachelor’s degree is a plus, hands-on experience and skills in Excel, SAP, and Power BI will set you apart. Join us at Fiserv, where we prioritize your well-being with generous benefits and a commitment to work-life balance. If you’re ready to make a global impact, apply today!

Frequently Asked Questions (FAQs) for Financial Billing Analyst Role at Fiserv
What are the main responsibilities of a Financial Billing Analyst at Fiserv?

As a Financial Billing Analyst at Fiserv, your key responsibilities will include managing incoming billing requests, performing business analysis related to client databases, validating billing feeds, and posting invoices accurately. You’ll also analyze client contracts for proper billing, manage new client setups, and handle renewals while ensuring exceptional communication between clients and internal stakeholders.

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What qualifications do I need to become a Financial Billing Analyst at Fiserv?

To qualify for the Financial Billing Analyst position at Fiserv, candidates should have at least three years of relevant experience in Finance, Data Analytics, Accounting, or Billing. An equivalent combination of education and experience is also acceptable. A bachelor's degree is preferred, along with strong skills in tools like Excel, SAP, and Power BI.

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How does Fiserv support the growth and development of Financial Billing Analysts?

At Fiserv, we are committed to your career growth! As a Financial Billing Analyst, you’ll have access to various training, development, and internal mobility opportunities to help you advance. Our culture encourages you to sharpen your skills and pursue certifications that can enhance your career trajectory.

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What benefits does Fiserv offer to Financial Billing Analysts?

Fiserv takes pride in offering a comprehensive benefits program to our Financial Billing Analysts, including competitive salaries, a robust 401(k) Savings Plan, generous paid time off policies, mental health resources, and wellness programs. We care about the overall well-being of our employees and offer resources to help you maintain a healthy work-life balance.

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How can I apply for the Financial Billing Analyst position at Fiserv?

To apply for the Financial Billing Analyst position at Fiserv, you need to submit your application using your legal name and complete the step-by-step profile. Be sure to attach your resume, as both steps are crucial for consideration. We prioritize diversity and inclusion in our hiring process, welcoming applicants from all backgrounds.

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Common Interview Questions for Financial Billing Analyst
Can you explain your experience with billing processes in your previous roles?

When answering this question, share specific examples of your previous billing responsibilities, the tools you used, and how you ensured accuracy and compliance. Highlight any improvements you made to the billing process and demonstrate your problem-solving skills, particularly in managing client inquiries.

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How do you handle discrepancies in billing data?

Be ready to describe your methodical approach to identifying and resolving discrepancies. Discuss how you analyze data, validate corrections, and communicate with clients and stakeholders to reach effective solutions, showcasing your attention to detail and commitment to client satisfaction.

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What tools have you used for data analysis and billing?

Mention specific tools you’ve used, such as Excel, SAP, or Power BI, and provide examples of how you've leveraged these tools to improve efficiency, accuracy, or insights in billing operations. Emphasize any analytic projects you've led that positively impacted your previous organizations.

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How do you prioritize tasks when managing multiple client requests?

Discuss your strategies for time management and prioritization, such as categorizing requests by urgency and importance. Illustrate your ability to remain organized and responsive under pressure, demonstrating how you effectively manage competing demands while maintaining quality service.

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Can you provide an example of how you've improved a billing process?

Be prepared to share a specific example where you identified an inefficiency in a billing process and implemented a change. Highlight the steps you took, the results achieved, and the impact on client satisfaction and team efficiency.

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Describe a challenging client interaction you’ve had and how you resolved it.

When responding, focus on a specific situation where you encountered difficulty in a client interaction. Explain how you approached the situation, employed active listening, and ensured the client felt heard and valued. Detail the resolution and any follow-up actions undertaken.

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What methods do you use for validating billing data before invoicing?

Explain your process for reviewing contracts, auditing billing data, and using trend analysis to spot inconsistencies before invoicing. Demonstrate your understanding of the importance of accuracy and your systematic approach to ensuring data integrity.

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How do you ensure compliance with industry standards in billing?

Discuss your knowledge of relevant regulatory standards and how you keep abreast of changes. Mention any organizational procedures you've implemented or followed to ensure compliance, emphasizing the importance of accuracy and integrity in billing practices.

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What role does communication play in your work as a Financial Billing Analyst?

Articulate the importance of clear, transparent communication when managing client relations and collaborating internally. Share examples of how effective communication has facilitated better outcomes and fostered strong relationships with clients and colleagues.

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Why do you want to work for Fiserv as a Financial Billing Analyst?

Express your enthusiasm for Fiserv by mentioning the company's reputation in the Fintech industry, the role's impact on global transactions, and how you align with its values. Share what excites you about the potential to contribute to client satisfaction and operational success.

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DATE POSTED
April 12, 2025

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