Teller

As a Teller at Fulton Bank, your primary responsibilities include accurately processing teller transactions, promoting banking solutions to enhance customer experiences, and providing referrals for additional bank products and services. You'll also be responsible for building relationships with customers to cater to their financial needs and managing compliance with regulations to mitigate risks.

To apply for the Teller position at Fulton Bank, you should have a high school diploma or equivalent. Although 6 to 12 months of cash handling experience is preferred, 6 to 12 months of customer service experience is required. Your ability to interact positively with clients and manage money will be key in this role.

The hourly rate for the Teller role at Fulton Bank in Elkton is between $17.25 and $22.40. This range is determined based on factors like your skills, work experience, and relevant credentials, ensuring that you receive fair compensation for your contributions.

As a Teller at Fulton Bank, you will receive a comprehensive benefits package, which may include medical plans, dental and vision insurance, 401(k) plans with employer match, paid time off, disability insurance, and educational assistance. Additionally, you'll enjoy programs designed for your wellness and work-life integration.

Fulton Bank supports career growth by championing a culture of continuous learning and inclusion. You’ll have access to various development opportunities to enhance your skills and enable you to advance within the banking industry. Plus, your contributions to community engagement are highly valued, offering fulfilling work experiences.

When prioritizing tasks as a Teller, it's important to assess customer needs first. Start with immediate customer transactions while simultaneously keeping an eye on any back-end tasks, such as cash management or referrals. This ensures that every customer receives prompt service while maintaining operational efficiency.

In handling a difficult customer interaction, first, remain calm and listen actively to their concerns. Empathy is key; validate their feelings and work on finding a resolution that meets their needs while adhering to bank policies. Always strive to turn a negative experience into a positive one, reinforcing trust in the bank.

To ensure compliance with banking regulations, familiarize yourself with the bank's policies and procedures. Regularly review compliance training materials and be vigilant in recognizing potential risks while managing transactions. Maintaining meticulous records and cooperating with audits are also important in upholding regulatory standards.

When maximizing a sales opportunity, I used my conversation with a customer to identify their financial needs. By recommending a savings plan that aligned with their goals, I successfully facilitated the referral process while enhancing their overall experience with our services.

Staying organized in a fast-paced environment involves using effective time management techniques. Prioritize tasks based on urgency and keep a checklist of daily responsibilities. Additionally, using digital tools available in the banking environment can help track various customer requests and transactions efficiently.

Technology plays a significant role in my work as a Teller. It not only streamlines transactions but also enhances customer interactions through improved service delivery. Utilizing digital resources helps me address customer inquiries quickly and accurately, ensuring a smooth banking experience for all.

I want to work at Fulton Bank because I admire its commitment to community service and employee development. I align with the company's values on continuous learning and teamwork, and I’m eager to contribute to a culture that prioritizes making a positive impact while growing personally and professionally.

I have experience with cash handling through previous roles in customer service. I was responsible for accurate cash management, including processing transactions, handling discrepancies, and balancing cash drawers. This taught me the importance of attention to detail and maintaining integrity in financial operations.

I would promote banking products to customers by engaging them in meaningful conversations about their financial goals. By personally understanding their needs, I could effectively present tailored solutions, demonstrating how specific products can enhance their financial well-being. Building rapport is crucial in this process.

My approach to teamwork involves clear communication and a shared focus on achieving our collective goals. I believe in collaborating openly with my colleagues, providing support whenever needed, and celebrating team successes. This camaraderie enhances not only productivity but also creates a positive work environment.