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Operations Specialist Hybrid NYC

About FURTHER

FURTHER is the leading AI-powered Sales & Marketing platform for senior living and healthcare organizations. Our next-gen suite of website engagement and AI sales assistants streamline the buying process for prospects and automate repetitive tasks for sales teams, driving higher conversion rates and increased NOI. Our unique blend of groundbreaking technology and deep industry expertise have made us the most widely adopted AI toolset in the market, used by over 5,500 communities to generate over $2.8 billion.

The Role

FURTHER is seeking an Operations Specialist to drive efficiency and scalability across our internal systems and operational processes. This role is ideal for an early-career professional with a strong technical mindset, a passion for process optimization, and a desire to grow in a fast-paced environment. Reporting to the Director of Operations, you’ll play a key role in managing onboarding, systems administration, compliance requirements, and cross-functional operational initiatives to support our rapidly scaling organization. This is a hybrid role 4 days/week at our new Pencilworks office in Brooklyn, New York.

What You’ll Own

Operational Systems & Process Optimization

  • Administer and optimize key internal systems to improve operational workflows and data accuracy.

  • Build scalable processes within existing platforms (e.g., Jira Service Management) to support organizational growth.

  • Identify and implement automation opportunities to streamline manual processes.

New Hire Onboarding

  • Own the end-to-end onboarding process for new hires, ensuring a seamless experience from pre-hire setup to full integration.

  • Coordinate across teams to align onboarding logistics, system access, and compliance requirements.

Compliance & Audits

  • Manage operational compliance requirements, including SOC 2, annual training, and audit processes in collaboration with leadership.

  • Maintain accurate documentation and tracking systems to ensure ongoing compliance.

Cross-Functional Operations Initiatives

  • Partner with internal teams to drive cross-functional operational projects, ensuring alignment across departments.

  • Support the implementation of new tools, systems, and workflows to enhance efficiency.

What You’ll Bring

  • 4+ years of experience in business operations, preferably in a fast-paced, high-growth environment.

  • Experience configuring, administering, and optimizing operational systems to improve efficiency and scalability.

  • Strong analytical and problem-solving skills with a process-driven mindset focused on building scalable, repeatable workflows.

  • Proven ability to navigate ambiguity, identify areas for improvement, and independently drive solutions.

  • Experience working in a tech or startup environment, adapting to evolving priorities and undefined parameters.

  • Proficiency in data analysis and SQL, with the ability to leverage data for decision-making and operational improvements.

Bonus Points

  • Experience with compliance frameworks (e.g., SOC 2).

  • Experience driving cross-functional initiatives from start to finish.

  • Familiarity with Metabase, Snowflake, or other data platforms

Compensation Band

Our openings span more than one career level. The starting salary for this role is between $85,000 and $105,000 USD. The provided salary depends on many factors, such as location, work experience and transferable skills, business needs and impact, and market demands.

Equal Opportunity Employer

We hire talented and passionate people from a variety of backgrounds because we want our global employee base to represent the wide diversity of our customers. If you’re excited about a role but your past experience doesn’t align perfectly with every bullet point listed in the job description, we still encourage you to apply. If you’re a builder at heart, share our company values, and enthusiastic about making software toolmaking ubiquitous, we want to hear from you.

FURTHER is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. FURTHER considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. FURTHER is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.

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Average salary estimate

$95000 / YEARLY (est.)
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$85000K
$105000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Operations Specialist Hybrid NYC, Further

If you're looking for an exciting opportunity to grow your career as an Operations Specialist, look no further than FURTHER in New York City! FURTHER is a leading AI-powered Sales & Marketing platform, revolutionizing the senior living and healthcare sectors. This role is perfect for an early-career profissional eager to optimize processes and enhance operational efficiency within a fast-paced environment. As an Operations Specialist, you will work closely with the Director of Operations to fine-tune onboarding, manage internal systems, and ensure compliance across the organization. Your day-to-day will include administering key systems like Jira Service Management, driving automation opportunities, and creating seamless onboarding experiences for new hires. You'll collaborate with various teams to support cross-functional initiatives and help implement new tools that boost productivity. The ideal candidate will bring 4+ years of relevant experience, possess strong analytical skills, and be adept at navigating ambiguity. Proficiency in data analysis and SQL is also essential, as you will leverage data to inform decision-making. If you're ready to join a passionate, diverse team dedicated to making a significant impact with their technology, FURTHER is eager to have you onboard!

Frequently Asked Questions (FAQs) for Operations Specialist Hybrid NYC Role at Further
What are the primary responsibilities of the Operations Specialist at FURTHER?

As an Operations Specialist at FURTHER, your main responsibilities include administering and optimizing internal systems, managing the new hire onboarding process, ensuring compliance with operational standards, and driving cross-functional initiatives. You'll be instrumental in improving workflows and enhancing efficiency as our team scales.

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What qualifications are needed for the Operations Specialist position at FURTHER?

To qualify for the Operations Specialist role at FURTHER, candidates should have at least 4 years of experience in business operations, particularly in high-growth environments. A strong technical mindset, familiarity with operational systems, and proficiency in data analysis and SQL are also essential for success in this role.

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How does the onboarding process work for new hires at FURTHER?

The Operations Specialist at FURTHER will own the entire onboarding process for new hires, ensuring a smooth transition from pre-hire setup through integration into the team. This involves coordinating across teams for logistics, system access, and compliance, guaranteeing everyone has what they need to succeed.

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What skills are important for an Operations Specialist at FURTHER?

Key skills for an Operations Specialist at FURTHER include strong analytical abilities, problem-solving skills, and a process-driven mindset aimed at efficiency. The role also requires adaptability in a tech-oriented environment, as well as the ability to independently navigate challenges and implement solutions.

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Are there opportunities for professional growth for Operations Specialists at FURTHER?

Absolutely! FURTHER highly encourages professional development and growth for its employees. The Operations Specialist role, in particular, offers plenty of chances to learn, take on new challenges, and evolve within the company as it continues to grow and innovate.

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Common Interview Questions for Operations Specialist Hybrid NYC
Can you describe your experience with operational systems in previous roles?

In answering this question, focus on specific systems you have used, such as Jira Service Management or any others relevant to the role. Highlight how you optimized these systems for better efficiency and provide examples of the processes you improved.

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How do you handle onboarding for new hires?

Discuss your approach to onboarding, emphasizing the importance of creating a welcoming experience. Share examples of the steps you took to streamline onboarding processes and ensure compliance with operational requirements.

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What strategies do you use to maintain operational compliance?

Here, you should address your familiarity with compliance standards such as SOC 2, and discuss any past experiences managing compliance audits. Explain how you keep accurate documentation and track compliance requirements effectively.

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How do you identify areas for improvement within operational processes?

Illustrate your analytical approach to evaluating processes. Mention your use of data to identify bottlenecks and inefficiencies, and provide examples of how you implemented changes based on your findings.

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Can you give an example of a cross-functional project you managed?

Provide a specific project example where you collaborated with different departments. Discuss your role, the challenges faced, and how you facilitated communication and alignment among teams to achieve a successful outcome.

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What motivates you to excel in an operations role?

Express your passion for optimizing systems and improving processes. Discuss how making operations run smoother excites you and contributes to the overall success of the organization, as this aligns well with the role at FURTHER.

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Describe your experience with data analysis and SQL.

Highlight any specific projects where you've utilized data analysis to drive decision-making or operational improvements. Discuss the tools or databases you've worked with and your understanding of how data can inform and optimize processes.

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How do you adapt to changing priorities in a fast-paced environment?

Demonstrate your flexibility by sharing specific instances in previous roles where you successfully adapted to shifting priorities. Discuss your strategies for managing time and resources effectively during periods of change.

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What methods do you use to ensure accuracy in operational workflows?

Reflect on techniques you employ for maintaining accuracy, such as regular audits, checklists, or automated systems. Share examples of how these methods have helped prevent errors and improve operational reliability.

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Why do you want to work at FURTHER as an Operations Specialist?

Convey your enthusiasm for FURTHER's mission in the healthcare and senior living sectors. Discuss how the opportunity to work with cutting-edge technology and contribute to a fast-growing company excites you, along with your alignment with their values.

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The reason our company exists is defined by our purpose - to enable people to thrive so that businesses can thrive. We live out that purpose through our mission - to help organizations use data with purpose to drive measurable business impact.

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Full-time, hybrid
DATE POSTED
March 14, 2025

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