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Operations Specialist Hybrid NYC

About FURTHER

FURTHER is the leading AI-powered Sales & Marketing platform for senior living and healthcare organizations. Our next-gen suite of website engagement and AI sales assistants streamline the buying process for prospects and automate repetitive tasks for sales teams, driving higher conversion rates and increased NOI. Our unique blend of groundbreaking technology and deep industry expertise have made us the most widely adopted AI toolset in the market, used by over 5,500 communities to generate over $2.8 billion.

The Role

FURTHER is seeking an Operations Specialist to drive efficiency and scalability across our internal systems and operational processes. This role is ideal for an early-career professional with a strong technical mindset, a passion for process optimization, and a desire to grow in a fast-paced environment. Reporting to the Director of Operations, you’ll play a key role in managing onboarding, systems administration, compliance requirements, and cross-functional operational initiatives to support our rapidly scaling organization. This is a hybrid role 4 days/week at our new Pencilworks office in Brooklyn, New York.

What You’ll Own

Operational Systems & Process Optimization

  • Administer and optimize key internal systems to improve operational workflows and data accuracy.

  • Build scalable processes within existing platforms (e.g., Jira Service Management) to support organizational growth.

  • Identify and implement automation opportunities to streamline manual processes.

New Hire Onboarding

  • Own the end-to-end onboarding process for new hires, ensuring a seamless experience from pre-hire setup to full integration.

  • Coordinate across teams to align onboarding logistics, system access, and compliance requirements.

Compliance & Audits

  • Manage operational compliance requirements, including SOC 2, annual training, and audit processes in collaboration with leadership.

  • Maintain accurate documentation and tracking systems to ensure ongoing compliance.

Cross-Functional Operations Initiatives

  • Partner with internal teams to drive cross-functional operational projects, ensuring alignment across departments.

  • Support the implementation of new tools, systems, and workflows to enhance efficiency.

What You’ll Bring

  • 4+ years of experience in business operations, preferably in a fast-paced, high-growth environment.

  • Experience configuring, administering, and optimizing operational systems to improve efficiency and scalability.

  • Strong analytical and problem-solving skills with a process-driven mindset focused on building scalable, repeatable workflows.

  • Proven ability to navigate ambiguity, identify areas for improvement, and independently drive solutions.

  • Experience working in a tech or startup environment, adapting to evolving priorities and undefined parameters.

  • Proficiency in data analysis and SQL, with the ability to leverage data for decision-making and operational improvements.

Bonus Points

  • Experience with compliance frameworks (e.g., SOC 2).

  • Experience driving cross-functional initiatives from start to finish.

  • Familiarity with Metabase, Snowflake, or other data platforms

Compensation Band

Our openings span more than one career level. The starting salary for this role is between $85,000 and $105,000 USD. The provided salary depends on many factors, such as location, work experience and transferable skills, business needs and impact, and market demands.

Equal Opportunity Employer

We hire talented and passionate people from a variety of backgrounds because we want our global employee base to represent the wide diversity of our customers. If you’re excited about a role but your past experience doesn’t align perfectly with every bullet point listed in the job description, we still encourage you to apply. If you’re a builder at heart, share our company values, and enthusiastic about making software toolmaking ubiquitous, we want to hear from you.

FURTHER is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. FURTHER considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. FURTHER is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.

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Average salary estimate

$95000 / YEARLY (est.)
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$85000K
$105000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Operations Specialist Hybrid NYC, Further

Are you ready to take your career to the next level? Further, a leading AI-powered sales and marketing platform for senior living and healthcare organizations, is on the lookout for a dynamic Operations Specialist to join our team in New York. In this hybrid role, you'll spend four days a week in our vibrant Pencilworks office in Brooklyn, where you'll be at the heart of operational excellence. You'll be working closely with our Director of Operations to drive efficiency and scalability across our internal systems and processes. Your knack for process optimization and true passion for technology will shine as you manage everything from onboarding new hires and ensuring compliance to collaborating on cross-functional operational initiatives. If you’re an early-career professional with four or more years of business operations experience and a strong technical mindset, we encourage you to apply. With your expertise in configuring and optimizing systems like Jira Service Management, you'll help build scalable workflows that truly support our rapid growth. Plus, you'll have the opportunity to wow us with your data analysis skills and problem-solving abilities. Further isn't just a job; it's a place where you can grow, innovate, and make a real impact every day. Let's move forward together!

Frequently Asked Questions (FAQs) for Operations Specialist Hybrid NYC Role at Further
What responsibilities does an Operations Specialist at Further handle?

As an Operations Specialist at Further, your responsibilities include administering and optimizing internal systems to improve workflows and data accuracy, managing the new hire onboarding process, ensuring compliance with operational requirements, and driving cross-functional initiatives to enhance efficiency across the organization.

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What qualifications are needed for the Operations Specialist position at Further?

To qualify for the Operations Specialist position at Further, candidates should have 4+ years of experience in business operations, preferably within a fast-paced environment. Experience with operational systems, data analysis, SQL, and a process-driven mindset are essential. Familiarity with compliance frameworks and cross-functional project management are added bonuses.

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How does Further ensure a seamless onboarding process for new hires?

Further's Operations Specialist will manage the entire onboarding process, coordinating across teams to ensure a seamless experience for new hires. This includes setting up pre-hire logistics, system access, and compliance requirements, ultimately integrating new employees into the team effectively.

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What tools and systems does the Operations Specialist at Further use?

In this role, you will mainly work with operational systems such as Jira Service Management, along with data platforms like Metabase and Snowflake for analysis. You'll also be involved in implementing and optimizing various internal tools to streamline processes.

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What is the work culture like for the Operations Specialist at Further?

The work culture at Further is fast-paced and collaborative, fostering a team-oriented environment where innovation and openness to change are encouraged. As an Operations Specialist, you will contribute to a diverse team with a passion for making a difference in the senior living and healthcare landscape.

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Common Interview Questions for Operations Specialist Hybrid NYC
Can you describe your experience with process optimization as an Operations Specialist?

When answering this question, consider sharing specific examples of how you've identified inefficiencies in processes and the steps you took to optimize them. Highlight any tools or methodologies you used, such as Lean or Six Sigma, and the measurable impact of your efforts.

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How do you manage compliance requirements in your previous roles?

Discuss your familiarity with compliance frameworks, including any experience with SOC 2. Share a situation where you successfully managed compliance by keeping thorough documentation, coordinating training, and conducting internal audits while working with leadership.

Join Rise to see the full answer
Describe your experience with onboarding new hires.

Explain your role in managing onboarding processes, detailing how you coordinated logistics, aligned systems access, and ensured compliance. Provide specific examples of initiatives you led to enhance the onboarding experience for new employees.

Join Rise to see the full answer
How do you approach working in a cross-functional team environment?

Showcase your collaborative skills by sharing how you've worked with different departments. Highlight your ability to facilitate communication, align goals, and handle conflicts efficiently while driving cross-functional projects to completion.

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What operational systems have you worked with, and how did you optimize them?

Outline your experience with various operational systems, such as Jira Service Management, and detail specific optimization strategies you implemented. Discuss any measurable improvements in processes resulting from your actions.

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Can you provide an example of how you used data to improve operations?

Share a specific example where you analyzed operational data to identify trends or areas for improvement. Discuss the actions you took based on your findings and the overall impact it had on the organization's operations.

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What challenges have you faced in a fast-paced environment, and how did you overcome them?

Discuss a specific challenge you encountered and the strategies you employed to navigate it. This could involve adapting to changing priorities, managing tight deadlines, or collaborating effectively under pressure, showcasing your resilience and problem-solving skills.

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How do you ensure data accuracy in operational processes?

Talk about the methods you use to maintain data accuracy, such as regular audits, system checks, and automation of data entry processes. Share any tools or techniques you leverage to prevent errors and enhance data integrity.

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What steps do you take to stay organized and manage multiple tasks?

Explain your organizational techniques, such as prioritizing tasks, using project management tools, or employing time management strategies. Providing examples of successful multitasking in previous roles will strengthen your answer.

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Why are you interested in the Operations Specialist position at Further?

Demonstrate your genuine interest in Further’s mission and how the role aligns with your career goals. Share any knowledge you have about AI in the sales and marketing sector and elaborate on how your skills can contribute to Further's growth and success.

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The reason our company exists is defined by our purpose - to enable people to thrive so that businesses can thrive. We live out that purpose through our mission - to help organizations use data with purpose to drive measurable business impact.

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Full-time, hybrid
DATE POSTED
March 14, 2025

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