About FURTHER

FURTHER is the leading AI-powered Sales & Marketing platform for senior living and healthcare organizations. Our next-gen suite of website engagement and AI sales assistants streamline the buying process for prospects and automate repetitive tasks for sales teams, driving higher conversion rates and increased NOI. Our unique blend of groundbreaking technology and deep industry expertise have made us the most widely adopted AI toolset in the market, used by over 5,500 communities to generate over $2.8 billion.

The Role

FURTHER is seeking an Operations Specialist to drive efficiency and scalability across our internal systems and operational processes. This role is ideal for an early-career professional with a strong technical mindset, a passion for process optimization, and a desire to grow in a fast-paced environment. Reporting to the Director of Operations, you’ll play a key role in managing onboarding, systems administration, compliance requirements, and cross-functional operational initiatives to support our rapidly scaling organization. This is a hybrid role 4 days/week at our new Pencilworks office in Brooklyn, New York.

What You’ll Own

Operational Systems & Process Optimization

• Administer and optimize key internal systems to improve operational workflows and data accuracy.

• Build scalable processes within existing platforms (e.g., Jira Service Management) to support organizational growth.

• Identify and implement automation opportunities to streamline manual processes.

New Hire Onboarding

• Own the end-to-end onboarding process for new hires, ensuring a seamless experience from pre-hire setup to full integration.

• Coordinate across teams to align onboarding logistics, system access, and compliance requirements.

Compliance & Audits

• Manage operational compliance requirements, including SOC 2, annual training, and audit processes in collaboration with leadership.

• Maintain accurate documentation and tracking systems to ensure ongoing compliance.

Cross-Functional Operations Initiatives

• Partner with internal teams to drive cross-functional operational projects, ensuring alignment across departments.

• Support the implementation of new tools, systems, and workflows to enhance efficiency.

What You’ll Bring

• 4+ years of experience in business operations, preferably in a fast-paced, high-growth environment.

• Experience configuring, administering, and optimizing operational systems to improve efficiency and scalability.

• Strong analytical and problem-solving skills with a process-driven mindset focused on building scalable, repeatable workflows.

• Proven ability to navigate ambiguity, identify areas for improvement, and independently drive solutions.

• Experience working in a tech or startup environment, adapting to evolving priorities and undefined parameters.

• Proficiency in data analysis and SQL, with the ability to leverage data for decision-making and operational improvements.

Bonus Points

• Experience with compliance frameworks (e.g., SOC 2).

• Experience driving cross-functional initiatives from start to finish.

• Familiarity with Metabase, Snowflake, or other data platforms

Compensation Band

Our openings span more than one career level. The starting salary for this role is between $85,000 and $105,000 USD. The provided salary depends on many factors, such as location, work experience and transferable skills, business needs and impact, and market demands.

Equal Opportunity Employer

We hire talented and passionate people from a variety of backgrounds because we want our global employee base to represent the wide diversity of our customers. If you’re excited about a role but your past experience doesn’t align perfectly with every bullet point listed in the job description, we still encourage you to apply. If you’re a builder at heart, share our company values, and enthusiastic about making software toolmaking ubiquitous, we want to hear from you.

FURTHER is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. FURTHER considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. FURTHER is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.