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Merchant Account Manager

Skimlinks, a Taboola Company, is a global e-commerce monetization platform, with offices in LA, London, Germany, NYC, Tokyo, Hong Kong, Beijing and Shenzhen.  We work with over 60,000 premium publishers (Condé Nast, Hearst Magazines, Buzzfeed, Yahoo) and 50,000 retailers around the world ( iHerb, Sephora, Ali Express,NAP, Lowe,  Strathberry...) helping publishers get paid commissions for the products and brands they write about. This gives us a direct view of the browsing and shopping behaviors of over 650 million users. Our technology understands the web pages users visit, the brands and products they look at, the links they click on, and the purchases they make, across our entire network. We track over $2.5m affiliated sales every day and have the expertise and the tools to power all commerce strategies on every channel development of new Merchant / Advertiser client relationships.

We are seeking an experienced and results-driven Merchant Account Manager to join our team in managing and growing our merchant accounts. In this role, you will be responsible for building strong relationships with our strategic clients, understanding their business goals, and driving revenue growth through effective account management and upselling opportunities. You will serve as the main point of contact for your assigned accounts and work closely with cross-functional teams to ensure client satisfaction and success. If you are a proactive and customer-focused professional with a passion for e-commerce and digital advertising, we want to hear from you!

Key Responsibilities

  • Champion the value of Skimlinks and Connexity products across merchants and partner networks.
  • Develop strategies to engage and optimise high-quality editorial partners, BNPL providers, coupon sites, and influencers.
  • Manage and grow retail media spend with merchants locally and globally.
  • Monitor and report on KPIs — revenue, clicks, conversions, ROI — using internal analytics tools.
  • Deliver Quarterly Business Reviews (QBRs) with strategic insights and recommendations based on performance data.
  • Partner with the Publisher team to run proactive optimisation campaigns around key sales events.
  • Cross-sell emerging traffic sources to merchants to drive incremental growth in clicks, sales, and revenue.
  • Collaborate with Operations to ensure technical performance and data accuracy.
  • Conduct benchmarking and competitive analysis to help merchants stay ahead in their verticals.
  • Negotiate exclusive rates and commercial models to maximise partner success.
  • Represent Skimlinks at conferences and industry events, building brand visibility.
  • Build strong relationships with key buyer personas within your portfolio.
  • Identify growth opportunities, nurture client trust, and address business pain points.
  • Manage a diverse portfolio across APAC and global advertisers.
  • Collaborate closely with internal teams — Marketing, Product, Operations — to drive client success.
  • Be a brand ambassador, presenting Skimlinks’ vision and expertise at key industry moments.
  • Stay ahead of trends in affiliate marketing, BNPL, and influencer marketing to bring fresh thinking to client strategies.
  • Experience in Account Management and/or Business Development
  • Solid understanding of performance marketing channels (PPC, display, SEO, affiliate)
  • Familiarity with CPC and CPA cost models and key publisher-side KPIs (e.g. revenue per session, conversion rate, cost of sale)
  • Knowledge of BNPL and influencer marketing platforms
  • Comfortable working with technical teams and digital solutions from a commercial perspective
  • Proven success in relationship building, negotiation, and account growth
  • Strong analytical and quantitative skills, with attention to detail
  • Commercially minded with a drive to help advertisers unlock growth opportunities
  • Excellent verbal and written communication skills
  • Confident in handling objections and negotiating deals
  • Curious, proactive, and always eager to stay ahead of industry trends
  • Strong networking abilities and awareness of key players in the space
  • A strong team player who supports others and contributes to a collaborative culture
  • Highly organised, reliable, and able to manage multiple priorities
  • Bachelor’s degree or equivalent experience
  • Self-driven, adaptable, and consistently exceeds goals
  • Proficient in Salesforce, Microsoft Office, Excel, PowerPoint
  • Willing to be in the Hong Kong, Beijing, Shanghai or Shenzhen office 3 days/week

Voted “Best Places to Work,” our culture is driven by self-starters, team players, and visionaries. Headquartered in Los Angeles, California, and Tel Aviv, Israel, the company operates sites and business services in the US, EMEA, UK, and APAC. We offer top benefits including Annual Leave Entitlement, paid holidays, competitive comp, team events and more!

  • Medical & Dental Insurance
  • Above statutory annual leave
  • Parental leave policy
  • Hybrid working
  • Quarterly bonus
  • Social contributions

We are committed to providing a culture that supports the diversity, equity and inclusion of our most valuable asset, our people. We encourage individuality, and are driven to represent a workplace that celebrates our differences, and provides opportunities equally across gender, race, religion, sexual orientation, and all other demographics. Our actions across Education, Recruitment, Retention, and Volunteering reflect our core company values and remind us that we’re all in this together to drive positive change in our industry.

#HP

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What You Should Know About Merchant Account Manager, Connexity, a Taboola company

Join Skimlinks, a Taboola Company, as a Merchant Account Manager and immerse yourself in the vibrant world of e-commerce monetization! Skimlinks collaborates with over 60,000 premium publishers and 50,000 retailers globally, helping them earn commissions from the brands they promote. Your role will be pivotal in nurturing relationships with our strategic clients, understanding their business objectives, and driving revenue by leveraging your account management skills. As the primary contact for assigned accounts, you'll work alongside cross-functional teams to ensure client satisfaction and success. You will champion Skimlinks products, engage with editorial partners and influencers, and optimize retail media spending, all while monitoring key performance indicators like revenue, clicks, and conversions. Your analytical skills will shine as you conduct Quarterly Business Reviews to provide strategic insights based on performance data. You'll be at the forefront, representing Skimlinks at conferences and industry events, while consistently identifying growth opportunities and solutions to client challenges. If you're a proactive professional with a passion for e-commerce and digital advertising, Skimlinks is looking for you to help shape the future of commerce strategies across various channels!

Frequently Asked Questions (FAQs) for Merchant Account Manager Role at Connexity, a Taboola company
What qualifications are required to become a Merchant Account Manager at Skimlinks?

To qualify for the Merchant Account Manager position at Skimlinks, candidates should possess a Bachelor’s degree or equivalent experience. Additionally, experience in account management or business development is essential, as well as a solid understanding of performance marketing channels. Familiarity with CPC and CPA cost models and key publisher-side KPIs like conversion rate and revenue per session is also crucial.

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What are the key responsibilities of a Merchant Account Manager at Skimlinks?

As a Merchant Account Manager at Skimlinks, your primary responsibilities include managing and growing retail media spend, developing strategies to engage partners, and reporting on key performance indicators. You'll also be responsible for conducting Quarterly Business Reviews, negotiating exclusive rates, and collaborating with internal teams to drive client success, ensuring that our partners get the most value from our services.

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How does Skimlinks support Merchant Account Manager career growth?

Skimlinks fosters a culture of growth and individual development. As a Merchant Account Manager, you will have access to ongoing training, networking opportunities at industry events, and collaborative team environments that encourage innovation. The company is committed to diversity and inclusion, ensuring that all employees have equal opportunities to thrive and advance in their careers.

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What skills are important for a successful Merchant Account Manager at Skimlinks?

Successful Merchant Account Managers at Skimlinks should possess strong analytical skills, be commercially minded, and have excellent verbal and written communication abilities. Relationship-building skills and negotiation expertise are critical to nurturing client relationships and driving account growth. Additionally, being proactive and adaptable in a fast-paced environment will help you excel in this role.

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What benefits does Skimlinks offer to Merchant Account Managers?

Skimlinks provides a comprehensive benefits package for Merchant Account Managers, which includes medical and dental insurance, above-statutory annual leave, a parental leave policy, hybrid working options, quarterly bonuses, and opportunities for social contributions. The company’s commitment to a positive and inclusive workplace culture further enhances employee satisfaction and engagement.

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Common Interview Questions for Merchant Account Manager
Can you describe your experience in account management and how it relates to the Merchant Account Manager role at Skimlinks?

In my previous roles in account management, I've developed strong client relationships, identified growth opportunities, and executed strategies that led to increased revenue. This experience directly aligns with the Merchant Account Manager position at Skimlinks, where understanding client needs and driving account growth are paramount.

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What specific performance marketing channels are you familiar with, and how have you utilized them?

I have hands-on experience with PPC, display, SEO, and affiliate marketing channels. For instance, I've successfully implemented PPC campaigns that improved client conversion rates, which relates closely to the responsibilities of a Merchant Account Manager at Skimlinks, where leveraging various channels is key to driving success.

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How do you approach building relationships with merchants and partners?

My approach to building relationships involves active listening to understand their pain points and business goals, maintaining clear and consistent communication, and providing value through tailored solutions. This is essential for a Merchant Account Manager at Skimlinks, as strong relationships will directly impact account growth and client satisfaction.

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Describe a time when you successfully negotiated a deal. What was your strategy?

In a previous role, I negotiated a strategic partnership deal by emphasizing the mutual benefits and long-term value for both parties. I presented data to support my proposals and maintained a collaborative tone throughout the negotiation process. This experience will help me drive successful negotiations in my role at Skimlinks.

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What tools or techniques do you use for monitoring and reporting performance metrics?

I utilize various analytics tools, such as Google Analytics and Excel, to track and analyze performance metrics. Regular reporting on KPIs, such as revenue, clicks, and conversions, ensures that we stay aligned with client goals. Using data-driven insights will be crucial as a Merchant Account Manager at Skimlinks.

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How do you stay updated on industry trends related to e-commerce and affiliate marketing?

I actively follow industry news, participate in webinars, and engage with thought leaders on platforms such as LinkedIn. Staying informed about trends in e-commerce and affiliate marketing is critical for a Merchant Account Manager at Skimlinks to provide relevant strategies and solutions for our clients.

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What strategies do you employ to manage multiple accounts simultaneously?

I prioritize my tasks based on deadlines and the potential impact on client relationships. Utilizing project management tools helps me organize my workload and ensures that I'm meeting all the needs of my clients effectively, which is essential for a successful Merchant Account Manager at Skimlinks.

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Can you give an example of how you've used data to make decisions?

In my previous role, I analyzed customer behavior data to identify trends that informed our marketing strategy. This data-driven decision-making led to an enhanced campaign that improved sales and engagement metrics—a process I will continue to use at Skimlinks to support our merchants.

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Describe a challenge you've faced in account management and how you overcame it.

I once managed an account with declining performance metrics. By conducting a thorough analysis of the data and communicating closely with my team and the client, we identified areas for improvement and implemented targeted strategies. This turnaround effort is a testament to my ability to adapt and drive results, skills that are valuable for a Merchant Account Manager at Skimlinks.

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What role does collaboration with cross-functional teams play in your work as an account manager?

Collaboration with cross-functional teams, such as operations and marketing, is vital in ensuring client success. By working together, we can align our strategies and share insights that enhance the overall performance of the account—an essential aspect of the Merchant Account Manager role at Skimlinks.

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Connexity was founded in 1996. This company provides advertising and marketing services as well as database software. Their headquarters are located in Santa Monica, California.

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Full-time, hybrid
DATE POSTED
March 25, 2025

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