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HR Business Partner

Summary of This RoleServes as a Business Partner at the segment or division level to: Assist with the implementation of corporate human resource policies at the segment or division level. Facilitates organization and leadership development efforts, working with employees and managers to address root causes of human resources issues. Resolves employee relations issues through a systematic approach. Assist senior management in the development of solutions through cultural and process perspective organizational development. Assists in company-wide programs and initiatives (e.g., employee engagement, salary reviews, bonus awards, equity grants, workforce planning, and organizational changes). Provides feedback and insight to corporate level HR functions.What Part Will You Play?• Provides professional HR guidance and support to internal client groups across geographies with the objective of adding value to the business• Assists with the implementation and day-to-day management of corporate human resource policies and programs at the segment or division level• Builds and maintains strong relationships with business leadership to provide consultation and guidance on all HR related matters• Resolves employee relations issues through a systematic approach and takes lead role in investigations and resolving escalations in partnership with Legal as needed• Provides guidance on sensitive employee relations issues including performance management, terminations, exit interviews, unemployment claims and hearings to ensure proper course of action is being taken in order to ensure consistency throughout the assigned business unit• Assists with company-wide programs and initiatives (e.g., employee engagement, salary reviews, bonus awards, equity grants, workforce planning, and organizational changes)• Facilitates organization and leadership development efforts, working with employees and managers to address root causes of human resources issues• Partners with corporate level HR functions such as Compensation, Shared Services, HRIS, Talent Acquisition, etc. to provide feedback and insight on business needs and works closely with HR leadership to identify process improvements• May include responsibility for at least 1 HR Center Of Excellence (COE) to include recruiting, payroll or benefits, etc.• Mentors Associate HRBP Level and may serve as key contributor on med to high impact projects• Ensures data integrity is maintained in human resource information system records and reports; Develops reporting tools and techniques to capture and distribute meaningful data and metrics related to HR areasWhat Are We Looking For in This Role?Minimum Qualifications• Bachelor's Degree• Relevant Experience or Degree in: No degree specified; combination of relevant professional training and/ or experience in lieu of degree accepted• Typically min of 5 years relevant experience OR Min 1 year as an Assoc HRBP with GP ​Preferred Qualifications• Previous corporate HR experience• Society of HR Management (SHRM) Certification - Professional Human Resources (PHR) or Senior Professional Human Resources (SPHR)What Are Our Desired Skills and Capabilities?• Skills / Knowledge - Having broad expertise or unique knowledge, uses skills to contribute to development of company objectives and principles and to achieve goals in creative and effective ways. Having ownership of a function, account or matrix management responsibilities, uses knowledge to ensure success, strengthen relationships, expand the business, and lead matrix teams on complex projects. Barriers to entry such as technical committee review may exist at this level.• Job Complexity - Works on significant and unique issues where analysis of situations or data requires an evaluation of intangibles. Exercises independent judgment in methods, techniques and evaluation criteria for obtaining results. Creates formal networks involving coordination among groups, both internal and external.• Supervision - Acts independently to determine methods and procedures on new or special assignments.Global Payments Inc. is an equal opportunity employer.Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.BenefitsGlobal Payments offers a comprehensive benefits package to all of our team members, including medical, dental and vision care, EAP programs, paid time off, recognition programs, retirement and investment options, charitable gift matching programs, and worldwide days of service. To learn more, review our Benefits page at: https://jobs.globalpayments.com/en/why-global-payments/benefits/

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$96K
$151K

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What You Should Know About HR Business Partner, Global Payments

If you're looking for an exciting opportunity to make a real impact, the HR Business Partner role at Global Payments in Alpharetta, GA could be the perfect fit for you! In this position, you'll serve as a vital business partner at either the segment or division level, implementing corporate human resource policies and driving organizational development initiatives. Your day-to-day will be dynamic, as you’ll be helping to tackle employee relations issues and fostering strong relationships with business leaders to ensure that HR practices align with organizational goals. You'll have the chance to collaborate on a wide array of programs, from employee engagement to workforce planning, while also providing invaluable support during sensitive employee relations cases. With at least five years of relevant experience, you'll have the opportunity to take the lead in investigations, and work closely with corporate HR functions to provide insightful feedback. Plus, if you have a background in corporate HR or hold a relevant SHRM certification, you'll find unique opportunities to influence and impact the global HR strategies at Global Payments. This role requires someone with excellent problem-solving skills and a desire to contribute creatively to the overall business objectives. If you’re ready to help drive success through innovative HR solutions, then we’d love to hear from you!

Frequently Asked Questions (FAQs) for HR Business Partner Role at Global Payments
What are the main responsibilities of an HR Business Partner at Global Payments?

As an HR Business Partner at Global Payments, your main responsibilities include implementing corporate HR policies, facilitating organization and leadership development, and resolving employee relations issues. You’ll also provide professional HR guidance to client groups and support various company-wide initiatives such as employee engagement and performance management.

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What qualifications do I need to become an HR Business Partner at Global Payments?

To qualify for the HR Business Partner role at Global Payments, you typically need a bachelor's degree and relevant experience, which may include a combination of professional training. Ideally, candidates should have at least five years of HR experience, or one year as an Associate HRBP, along with preferred certifications like PHR or SPHR.

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How does the HR Business Partner contribute to employee relations at Global Payments?

The HR Business Partner at Global Payments plays a crucial role in resolving employee relations issues through a systematic approach. They take the lead in investigations and collaborate with legal teams to ensure consistent and fair resolutions, helping to maintain a positive workplace culture.

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What skills are essential for success in the HR Business Partner role at Global Payments?

Key skills for success as an HR Business Partner at Global Payments include strong analytical abilities, excellent communication skills, and a deep understanding of HR practices. Furthermore, being able to exercise independent judgment and manage complex projects effectively is essential to contribute to the company's objectives.

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What does the career advancement look like for an HR Business Partner at Global Payments?

Career advancement for an HR Business Partner at Global Payments can be quite promising. With successful completion of current responsibilities and demonstrating strong leadership capabilities, there's potential to advance to higher-level HR positions or specialize in HR Centers of Excellence, further enhancing your professional development.

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Common Interview Questions for HR Business Partner
Can you describe your experience with employee relations as an HR Business Partner?

In your response, focus on specific situations where you successfully handled employee relations issues. Mention your approach to systematic investigations, how you collaborated with legal teams, and the results that ensured fairness and compliance.

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How do you implement HR policies at the segment level?

Explain your process for effective implementation of HR policies, including collaborating with management, customizing policies to fit division needs, and communicating changes to employees to ensure understanding and compliance.

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What initiatives have you led to improve employee engagement?

Share specific initiatives you have developed or contributed to, highlighting metrics of success where applicable. Discuss your strategy for gathering employee feedback and how you used it to create impactful programs.

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How do you build relationships with business leaders?

Emphasize your approach to building trust and having open lines of communication with business leaders. Provide examples of how you offered valuable HR support and insights that contributed to their strategic objectives.

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Can you discuss a time you had to manage a sensitive performance issue?

Provide a detailed account of a sensitive performance situation, outlining your approach to handling it tactfully. Highlight your focus on employee development while ensuring company standards were upheld.

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What strategies do you use for talent acquisition?

Talk about your experience with recruiting strategies, including how you partner with hiring managers to understand their needs, utilize effective sourcing techniques, and create a positive candidate experience.

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How do you measure the effectiveness of HR programs?

Discuss the metrics you’ve tracked to assess HR program effectiveness, such as employee satisfaction surveys and turnover rates. Mention how you use this data to inform adjustments and improvements.

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Describe a challenging HR project you handled.

Choose a specific project, detail the challenges you faced, the methods you used to overcome them, and the positive outcomes. Highlight your project management and problem-solving skills.

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How do you stay current with HR best practices?

Share the resources and networks you engage with to stay updated on HR trends and best practices, such as attending conferences, participating in professional organizations like SHRM, and pursuing ongoing education.

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What is your approach to conflict resolution within teams?

Describe your strategy for understanding each party's perspective and facilitating discussions that lead to collaborative solutions. Highlight any successful outcomes from past conflicts you resolved.

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Global Payments Inc. (NYSE: GPN) is a leading payments technology company delivering innovative software and services to our customers globally. Our technologies, services and team member expertise allow us to provide a broad range of solutions th...

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April 22, 2025

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