Sales Development Representative, APAC (Remote, Singapore)

As a Sales Development Representative at Grafana Labs, your primary responsibilities will include engaging users and prospects to understand their needs, collaborating with the Sales Team to identify new business opportunities, and effectively following up on inbound leads. You'll be proactive in reaching out to target accounts using various communication channels, and your research skills will be key in crafting personalized outreach.

Grafana Labs is looking for candidates who are located in Singapore, possess clear communication skills, and have strong organizational abilities. A background in sales or technology is a plus, but curiosity about technology and a willingness to learn are more critical. The company values driven and humble individuals who excel in a dynamic environment.

The Sales Development Representative plays a crucial role in Grafana Labs’ growth by driving new business opportunities and pipeline targets. By strategically engaging with prospects and understanding their needs, you help create meaningful connections that translate into revenue and support the long-term health of the organization.

Working as a Sales Development Representative at Grafana Labs will equip you with essential skills such as effective communication, research and data analysis, lead management using tools like Salesforce, and a deeper understanding of the technology landscape. You'll also refine your outreach strategies and negotiation techniques while building relationships within the industry.

At Grafana Labs, the work culture is inclusive, supportive, and team-oriented. With team members from more than 15 countries, you’ll experience a blend of diverse perspectives while receiving encouragement from your managers and peers. The company prioritizes personal and professional development, ensuring that you will grow as you contribute to collective success.

When answering this question, discuss your knowledge of the responsibilities including engaging with users, driving new business opportunities, and working closely with the Sales Team. Highlight your understanding of how this role supports the overall goals of Grafana Labs.

Use this opportunity to reflect on your organizational skills. Mention techniques you’ve used in the past such as creating task lists, setting deadlines, and using CRM tools like Salesforce to keep track of leads and outreach efforts.

Frame your answer using the CARR model: outline the context of the situation, the action you took, the results achieved, and reflect on what you learned. This shows your problem-solving ability and your capacity to learn from experiences.

Discuss the importance of using multiple channels for research, including social media, industry reports, and competitor analysis. Outline how you would gather insights to create personalized outreach.

Talk about key performance indicators (KPIs) such as the number of qualified leads generated, conversion rates, and your activity levels on outreach. Emphasize your focus on continuous improvement.

Mention any CRM software like Salesforce or tools for outreach and scheduling. Discuss how familiarity with data analytics tools can aid you in understanding market trends and prospect behavior.

Provide a specific example that highlights collaboration, communication, and how engaging with others helped you achieve a common goal. This aligns with the team-first attitude valued at Grafana Labs.

Emphasize the importance of clarity, tailoring messaging to the audience, and proofreading for professionalism. Share how you will utilize feedback from team members to refine your approach.

Discuss intrinsic motivations such as a passion for technology, helping businesses solve problems, and the thrill of meeting targets. Relate it back to the mission of Grafana Labs and its community-focused goals.

Mention that you would engage with Grafana’s community, explore the open-source ecosystem, and utilize learning resources provided by the company. Show your eagerness to immerse in the company culture and knowledge base.