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Sales Advisor 12hr - job 2 of 3

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Job Description

A Sales Advisor is responsible for delivering the best customer experience that contributes to the store’s sales and profit. As a Sales Advisor, you’ll always put customers first, offer assistance and share your product and fashion knowledge. You’ll create an environment that is easy for customers to shop through store operations and great garment care. You will also share your knowledge and skills with your colleagues, offering help where needed to build positive working environment.

Key responsibilities:

Provide great customer experience.
Fold, hang, display and merchandise garments to maximise selling opportunities.
Actively process, stock and replenish garments on the sales floor and in the stock room.
Open, unpack and label merchandise with security tags.
Support customer purchases and returns in the register.

Qualifications

To be successful in the role as Sales Advisor, we believe you are a team player with a proactive and helpful approach, fostering collaboration and collective success. You have a positive mindset, where you are eager, optimistic, and motivated when interacting with colleagues and customers. We also believe you are flexible and able to adjust to changing circumstances and customer needs, and that you can take initiatives and independently in a quick and effective way address customers’ needs. In addition, you are communicative and socially confident, fostering a positive interaction with colleagues and customers.

What you need to succeed:

Previous experience within retail, merchandising and/or customer service.
Effective time management - being stress-resistant and good at prioritisation.
Have a customer service mindset where you always prioritise the customers’ needs while serving as a brand ambassador.
Being fashion knowledgeable and have a genuine interest in fashion trends.
Have a selling mindset with the ability to approach and fulfil customer needs.

Additional Information

This is a part-time 12hr role working a 7-day rotating roster including weekends and Thursday nights. Due to data policies, we only accept applications through career page.  

Benefits

We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound.

In addition to our global benefits, all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries.

Inclusion & Diversity

H&M is a part of H&M Group. At H&M Group, we’re determined to create and maintain inclusive, diverse, and equitable workplaces throughout our organisation. Our teams should consist of a variety of people that share and combine their knowledge, experience, and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process.

We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases.

Company Description

H&M is a fashion brand that offers the latest styles and inspiration, from fashion pieces and unique designer collaborations to affordable wardrobe essentials. Our business idea is fashion & quality at the best price in a sustainable way.  Learn more about H&M here. 

What You Should Know About Sales Advisor 12hr, H&M Group

Are you ready to step into a dynamic and exciting role as a Sales Advisor with H&M? Located in the heart of Toowoomba City, the Sales Advisor position is all about delivering stellar customer experiences while directly contributing to the store's sales and profits. You will be the face of H&M, putting customers first and sharing your fashion expertise. Imagine greeting customers with enthusiasm, assisting them with their shopping needs, and creating an inviting shopping atmosphere. You’ll get involved in everything from neatly merchandising garments to ensuring the sales floor is stocked and appealing. As you unpack and label new arrivals, you’ll also be on the front lines processing customer purchases and returns at the register. If you have a proactive and collaborative spirit, along with a knack for time management and a genuine passion for fashion, you might just be the perfect fit. This part-time role requires flexibility, as you will be working a rotating roster, including weekends and Thursday nights. Besides working with a fantastic team, you can enjoy attractive employee benefits including a generous staff discount across all H&M Group brands. Join us at H&M, where your contributions can truly make a difference in the lives of customers every day!

Frequently Asked Questions (FAQs) for Sales Advisor 12hr Role at H&M Group

What are the key responsibilities of a Sales Advisor at H&M?

As a Sales Advisor at H&M, your key responsibilities include providing an excellent customer experience, merchandising garments, processing stock, and managing customer transactions. Creating a pleasant shopping environment and assisting customers with their product needs are vital parts of your role, ensuring that sales opportunities are maximized.