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Kansas City Market Manager

Company Description

At Booth Creek Wagyu (BCW), we’re flipping the script on what premium beef should be. We believe every bite of Wagyu should stop you in your tracks, spark conversation, and bring people together. This isn’t just food—it’s an experience. And we’re on a mission to bring that experience to every table in America.

We’re a vertically integrated powerhouse, controlling every step of the process from genetics to retail. Our cattle are raised and fed in the Flint Hills of Kansas, backed by top 1% Wagyu genetics, best-in-class feeding practices, and our own processing facilities. No middlemen. No compromises. Just elite beef, delivered directly to our customers through high-touch retail stores, e-commerce, and select wholesale accounts.

This is your chance to join a brand that’s growing fast, thinking big, and doing things differently. If you’re ready to help shape the future of American beef—and be part of a team that’s hungry, driven, and unapologetically ambitious—let’s talk.

Job Description

What We’re Looking For

  • A driven, passionate leader who thrives in fast-paced, multi-location environments
  • 3–5 years of retail, grocery, or hospitality management experience preferred
  • Highly organized and detail-oriented with a proactive mindset
  • Proven ability to motivate teams, drive results, and create memorable customer experiences
  • Confident decision-maker with a strong sense of ownership and accountability

Multi- Store Leadership & Operations

  • Oversee daily operations of two Kansas City-area retail locations, ensuring brand consistency, operational excellence, and outstanding service
  • Lead, manage, and hold team members accountable (LMA) to performance expectations and company values
  • Hire, train, and develop high-performing retail staff; oversee onboarding, performance reviews, and corrective action as needed
  • Optimize labor cost efficiency through thoughtful scheduling, payroll oversight, and timecard approvals
  • Maintain accurate inventory counts at each location and coordinate cross-store transfers as needed
  • Collaborate with the Distribution and Meatworks teams to manage inventory orders and delivery logistics
  • Ensure stores are well-stocked, visually appealing, and operating efficiently

Customer Success & Concierge Service

  • Cultivate an elevated and personalized customer experience for both first-time visitors and loyal clientele
  • Build relationships with top customers through proactive communication, personalized recommendations, and thoughtful follow-ups
  • Act as a customer concierge, ensuring top-tier clients feel valued and informed about new product offerings, promotions, and events

Sales, Marketing & Community Engagement

  • Drive in-store sales through team training, local promotions, and sampling initiatives
  • Collaborate with corporate marketing to align on messaging and in-store materials
  • Lead local marketing efforts including social media engagement, email campaigns, direct marketing, and community outreach
  • Execute in-store events, tastings, farmer’s markets, and seasonal promotions to drive traffic and build brand awareness
  • Serve as the face of the brand at local events, developing partnerships and relationships within the Kansas City community

Financial & Business Accountability

  • Own the P&L for your market; monitor sales performance, labor costs, and inventory efficiency
  • Analyze KPIs and implement strategies to meet or exceed financial goals

Forecast sales trends and collaborate on budgeting and promotional planning

Qualifications

  • 3–5 years of experience in retail, grocery, or food service preferred
  • 2+ years of proven leadership or multi-store management experience
  • Customer service focused, with excellent communication and interpersonal skills
  • Familiarity with beef, cattle, or agriculture is a plus but not required
  • Tech-savvy and comfortable learning new systems and tools
  • Must be able to work 45–50 hours per week, including weekends
  • Able to stand for extended periods, lift up to 40 lbs., and use cleaning/disinfecting products

Additional Information

Why Join Us?

  • Salary: Competitive
  • Flexible Time Off 
  • Health Insurance (Medical, Dental, & Vision)
  • 401(k) Retirement Plan & Company Match
  • Career Development Opportunities within Booth Creek Wagyu and HCI Hospitality

For more information about our company and culture see:

https://boothcreekwagyu.com/
https://www.meatworkskansas.com/
https://www.wagyufeedersllc.com/
https://www.bcwranch.com/

#LI-Onsite

Average salary estimate

$65000 / YEARLY (est.)
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$60000K
$70000K

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What You Should Know About Kansas City Market Manager, HCI Hospitality

At Booth Creek Wagyu (BCW), we’re seeking a passionate and driven Kansas City Market Manager to oversee our two retail locations in the area. This is an exciting opportunity to not only lead a dedicated team but also to ensure that every customer has an exceptional experience with our premium Wagyu beef. We're not just about selling meat; it's about creating an unforgettable dining experience that brings people together. As a Kansas City Market Manager, you will have the unique chance to shape our operations, maintain high standards of brand consistency, and drive sales through community engagement and personalized customer service. Your proven leadership skills and retail management experience will help you motivate your team and ensure that all operations run smoothly. You'll be responsible for hiring and training staff, maintaining optimal inventory levels, and crafting local marketing strategies to engage with the Kansas City community. In this role, you will enjoy a competitive salary and benefits including flexible time off, health insurance, and career development opportunities. If you're ready to take on a challenge and be part of a rapidly growing company that values quality and innovation in the food industry, booth Creek Wagyu is eager to welcome you to the team!

Frequently Asked Questions (FAQs) for Kansas City Market Manager Role at HCI Hospitality
What are the responsibilities of the Kansas City Market Manager at Booth Creek Wagyu?

The Kansas City Market Manager at Booth Creek Wagyu is responsible for overseeing the daily operations of two retail locations in the area. This includes ensuring brand consistency, managing team performance, hiring and training staff, maintaining inventory, and driving in-store sales through marketing initiatives. The role also involves cultivating customer relationships and ensuring a high-quality customer experience.

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What qualifications are required for the Kansas City Market Manager position at Booth Creek Wagyu?

To be successful as the Kansas City Market Manager, candidates should have 3-5 years of experience in retail, grocery, or food service, along with 2+ years of proven leadership experience. Strong communication, organizational skills, and a customer-centric approach are crucial, as well as being tech-savvy and capable of managing multiple locations effectively.

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How does the Kansas City Market Manager contribute to customer success at Booth Creek Wagyu?

The Kansas City Market Manager plays a vital role in customer success by cultivating personalized experiences for both new and returning guests. This includes proactive communication, tailored recommendations, and thoughtful follow-ups to ensure customers feel valued and informed about new products and promotions.

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What kind of marketing initiatives will the Kansas City Market Manager at Booth Creek Wagyu participate in?

At Booth Creek Wagyu, the Kansas City Market Manager will lead various marketing efforts including local promotions, social media engagement, and in-store events, like tastings and community outreach. They work closely with the corporate marketing team to align messaging and materials that drive traffic and increase brand awareness.

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What benefits come with the Kansas City Market Manager position at Booth Creek Wagyu?

The Kansas City Market Manager position at Booth Creek Wagyu offers a competitive salary, flexible time off, health insurance options (Medical, Dental, & Vision), a 401(k) retirement plan with company match, and opportunities for career development within the organization.

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Common Interview Questions for Kansas City Market Manager
Can you describe your management style as a Kansas City Market Manager?

When answering about your management style, focus on aspects like coaching, motivation, and accountability. Share examples of how you've successfully motivated your team in previous roles and ensured they align with the company's goals and values.

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How do you handle challenges in multi-store management?

Highlight your proactive problem-solving skills. Discuss experiences where you've faced challenges such as staffing shortages or inventory discrepancies, and explain how you addressed them while maintaining operational efficiency.

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What strategies would you use to drive in-store sales as a Kansas City Market Manager?

Share specific strategies you've used to increase sales, such as training staff on product knowledge, implementing local marketing campaigns, and creating compelling in-store displays. Emphasize your ability to analyze sales data to guide your approach.

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How do you ensure a consistent customer experience across multiple locations?

Discuss the importance of training and clear communication. Explain how establishing standard operating procedures, regular team meetings, and performance evaluations have helped you maintain consistency in customer service across different stores.

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Can you give an example of a successful marketing initiative you led?

Be prepared to provide a specific example where you planned and executed a marketing campaign, detailing the goals, tactics, and results. Highlight your collaboration with teams and the engagement metrics that demonstrated success.

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How would you approach hiring and training new staff for Booth Creek Wagyu?

Explain your strategy for attracting talent, such as emphasizing the company culture and values. Include your approach to training new employees, focusing on thorough onboarding and mentorship to ensure they are confident and knowledgeable in their roles.

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What tools or systems do you use to track sales and inventory?

Discuss your familiarity with relevant software and tools used for inventory management and sales tracking. Highlight your ability to leverage technology for data analysis and making informed business decisions to optimize performance.

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How do you build relationships with key customers?

Share techniques you employ to connect with customers, such as personalized follow-ups, attentive service, and engaging with customer feedback. Emphasize the importance of genuine relationship-building in a retail environment.

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What do you think sets Booth Creek Wagyu apart from its competitors?

Demonstrate your understanding of Booth Creek Wagyu's values and mission. Discuss specific aspects such as the quality of the product, the experience provided, and the company's commitment to being vertically integrated, which enhance its appeal to consumers.

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What motivates you to work in the food retail industry?

Share your passion for food, customer service, and the impact of quality products on people's lives. Discuss how this motivation translates into positive outcomes for both the business and its customers.

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EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
April 4, 2025

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