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ICB Specialist

We're on a mission to make the NHS the most advanced healthcare system in the world 💙

The world’s best healthcare, for free. It's not a new idea, it's called the NHS. But the largest healthcare provider is fundamentally broken. So we’re on a mission to fix it with technology that actually works.

We love the NHS because it’s accessible to all, free at the point of delivery and employs millions up and down the UK. But we've all read the headlines. It's under intense pressure with rising costs, GP strikes, budget uncertainty and an ageing population. Which means longer wait times, fewer appointments and lower quality care for the people who need of it most. The NHS is beautiful, but broken.

The largest cost (£66bn+) is staff, who spend a ridiculous amount of time on mundane admin. 35% of NHS staff are employed to complete administrative work all day, every day. And that's where we're making a difference.

We're focussed on relentlessly automating repetitive processes within the NHS. And we’ve had great early success. We're powering 1 in 10 new patient registrations in England. That's over 500,000 registrations automated.

Our newest product, Automated Lab Reports, is already saving countless hours of doctor time for practices across the country too.

⛩️ Our Principles

Exciting challenges lie ahead—guided by our principles, we’ll meet these challenges with a thoughtful and caring approach to support our community of NHS GP practices. These values drive everything we do at Healthtech-1:

  1. ☝️ Simplify the complex

  2. 💬 Trust in radical truth and transparency

  3.  🤌 Obsess over the quality of your craft

  4. 💪 Be an owner

  5. 🧠 Be both a teacher and a student

  6. 📣 Amplify others

  7. 🥳 Find the fun

Who you are

  • 3+ years of enterprise sales experience

  • worked in a high growth, fast paced startup environmental

Desirable to...

  • Have understanding of the NHS

  • Have understanding of modern technologies

  • Have implemented large projects with enterprises

What the job involves

💬 Building deep relationships with GP practice staff quickly and handle questions wonderfully

⭐️ Helping practices join Healthtech-1 and give them a 5* experience

🔨 Ideating, building and implementing campaigns to reach more practices

🏎️ Driving change in the way we work, experiment fast and offer happy conflict, not silent harmony

"You'll be joining a focussed high growth team that have ambitions to help every single practice in the country, and won't stop until they do so. We're humble, low ego and care deeply about doing our life's best work. This will be a ride of a lifetime." -- Pete Huang, Cofounder & Growth Lead.

💙 A bit about us

💙 We’re all NHS staff. We’re inside-outsiders. Trusted with one of the biggest datasets in the world.

🏥 We're an in-person company for 3 days a week. Our office is within a GP practice. This is our unfair advantage. Got a question? Pop down the corridor. Want to learn how your work affects real patients? Pop downstairs to reception.

🌀 We work in growth cycles. Every 6 weeks we do the same set of activities. 1 week outside of Business-as-Usual to research, strategise, plan our work. 5 weeks to knuckle down and deliver it.

🤝 We’re highly collaborative. One of the benefits of a high trust team is we often work autonomously, but as a team we’re very collaborative by nature. Two heads are often better than one, and we frequently lean on each other to solve problems together.

🤜🏽 We’re backed by industry leaders. We’re on the DigitalHealth.London Accelerator, backed by the NHS Clinical Entrepreneur Program, winners of the London Business School Healthtech Challenge, Innovate UK, and Y Combinator (S23).

🚀 An opportunity for real upside

💉 Paid volunteer days. We offer an additional 2 paid days off per year where you can give back to your mission of choice.

🎢 Every 6 weeks we take a day off to socialise as a team. In the past we’ve hiked box hill, raved at All Points East and spent one rainy day at Thorpe park. This works out as 8 working days a year.

💪🏼 Hybrid location policy. We highly prioritise in person communication and currently have a 3 days in the office and 2 days working from home arrangement.

📚 Learning budget and time - we care about this; this is flexible and based on need but everyone will receive a yearly allocation towards their continual growth.

🍽️ Lunch is on the house when you're in the office, ensuring you're fuelled for success!

🥗 Health and fitness budget of £60 per month - see more here

💫 Tooling; You’ll have your choice of operating systems and any additional tools you need to do your best work (e.g. keyboard, additional monitors, mouse etc). If you’re on our Engineering teams you’ll receive the latest MacBook Pro and our Growth & Ops teams receives a MacBook Air.

🩺 We know health and family come first which is why we have a generous sick leave policy with additional days that can be taken for mental health leave.

✈️ We prioritise time outside of work to bond, once a year we’ll holiday together! Destination chosen by popular vote.

👎 No private medical insurance, because we believe in the NHS and we are here to improve it!

🐥 Parental leave: Post passing probation it is: statutory - 6 weeks 90% pay then, SMP for 33 weeks; if you've been an employee for a year: 12 weeks 100% pay then, SMP for 27 weeks; and if you have been here for 2 years: 18 weeks 100% pay then, SMP for 21 weeks. This will improve over time.

👪 Fertility leave. We understand how difficult a fertility journey can be. This is why we give an extra 5 days off per year if you or your partner are going through fertility treatment.

🐖 Pension - We operate a standard 3% employer contribution and employees auto-contribute 5% of their salary. We use Nest as our provider.

⛵️And of course, an adventure of a lifetime!

🌈 Inclusive & Diverse by Design

We care about building a product that’s loved and a culture that is rich in perspectives, experiences, and backgrounds.

Our team of 20 represents nine different cultures. We come together every lunch time for a home cooked meal, rotated among team members!

We want everyone in our team to know that they belong. We are purposeful about this and are proactively building a company that is inclusive of all people; from race, religion, sex, sexual orientation, gender identity, age, neurodiversity, disability, colour, and national origin - essentially every type of diversity. We don’t just want people who fit in, we want them to fit together. We're active in continually improving the way we make this happen.

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What You Should Know About ICB Specialist, Healthtech-1

At Healthtech-1, we’re on an inspiring mission to revolutionize the NHS and bring the best healthcare to all. As an ICB Specialist, you’ll have the amazing opportunity to be part of this journey. With over three years in enterprise sales and an understanding of the fast-paced startup environment, you will quickly build strong relationships with GP practice staff, ensuring they have an exceptional experience while integrating with our innovative technology. Your role will involve crafting and implementing dynamic campaigns that help us connect to practices across the country, ultimately driving change and improving patient care. You will play a crucial part in reducing administrative burdens that plague the NHS, allowing healthcare professionals to focus on what truly matters—their patients. This is not just a job; it's a chance to contribute to a mission that makes a difference in people's lives. With an office located within a GP practice, you’ll be in the heart of the action—just a few steps away from gaining insights that could shape your contributions. Our culture values collaboration, learning, and fun; you’ll be part of a team that thrives on bringing out the best in each other while working toward a common goal. Together, we can support every practice in the country and make healthcare truly accessible. Join us in making the NHS not just functional but phenomenal!

Frequently Asked Questions (FAQs) for ICB Specialist Role at Healthtech-1
What are the responsibilities of the ICB Specialist at Healthtech-1?

As an ICB Specialist at Healthtech-1, your primary responsibilities will include building strong relationships with GP practice staff, responding to inquiries, and ensuring practices have a smooth onboarding experience with our technology. Moreover, you will ideate and implement campaigns aimed at reaching more practices, all while driving a collaborative work environment that fosters innovation.

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What qualifications are required for the ICB Specialist role at Healthtech-1?

To thrive as an ICB Specialist at Healthtech-1, candidates should possess 3+ years of enterprise sales experience, preferably within a fast-paced startup environment. A solid understanding of the NHS and modern technologies is desirable, alongside experience in implementing large projects with enterprises.

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How does the ICB Specialist contribute to improving the NHS at Healthtech-1?

The ICB Specialist plays a crucial role in improving the NHS by streamlining operations and reducing the administrative workload that healthcare professionals face. By facilitating the integration of Healthtech-1’s solutions in GP practices, you’ll help create more efficient systems that improve patient care and free up valuable time for healthcare staff.

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What is the work environment like for the ICB Specialist at Healthtech-1?

At Healthtech-1, the work environment is highly collaborative and supportive. The team operates with a weekly cycle focused on research, strategizing, and delivering projects. The office is located within a GP practice, fostering direct interaction with healthcare staff, and enabling a deeper understanding of the NHS landscape.

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What unique opportunities does the ICB Specialist position offer at Healthtech-1?

The ICB Specialist position at Healthtech-1 offers unique opportunities such as working directly with a diverse team of NHS insiders, access to valuable datasets, and the chance to make a real difference in the healthcare system. In addition, the company emphasizes a culture of fun, learning, and personal development, enriching your professional experience.

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Common Interview Questions for ICB Specialist
Can you describe your experience in enterprise sales relevant to the ICB Specialist role?

Highlight specific achievements in your past enterprise sales roles, focusing on how you built relationships, increased revenue, and managed client onboarding. Mention any direct experience with healthcare clients, particularly those related to the NHS, to demonstrate your understanding of the healthcare landscape.

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How would you approach building relationships with GP practice staff?

Describe your strategy for relationship-building, emphasizing active listening, understanding their needs, and consistently offering valuable solutions. Providing real examples of past experiences where you effectively engaged with clients or stakeholders will help paint a clearer picture.

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What is your understanding of the challenges faced by the NHS today?

Talk about current challenges such as rising costs, staff shortages, and administrative burdens. Cite specific statistics, like the number of staff dedicated to admin work, and express your passion for finding solutions that enhance healthcare delivery.

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Can you give an example of a successful campaign you implemented in a previous role?

Share a detailed example of a campaign you developed, discussing the goals, execution, and measurable outcomes. Be sure to highlight your role and the strategies that contributed to its success, which demonstrates your capabilities as an ICB Specialist.

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How do you handle objections from clients or stakeholders?

Discuss your approach to objections, focusing on active listening, empathizing with concerns, and providing data-driven solutions. Sharing a specific story of overcoming objections can underscore your skills in negotiation and relationship management.

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What measures do you take to ensure a high-quality onboarding experience for clients?

Explain your structured approach to onboarding, emphasizing clear communication, thorough follow-ups, and personalized training sessions. Discussing feedback mechanisms to improve onboarding processes would show your commitment to quality.

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What tools or technologies do you find most effective in managing client relationships?

Mention specific CRM tools or project management software you've used to manage client relationships effectively. Explain how these technologies enabled efficient communication, tracking client progress, and maintaining meaningful relationships.

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In your opinion, what makes a campaign truly successful?

Discuss key elements such as understanding the target audience, clear messaging, measurable objectives, and the ability to adapt based on feedback. Illustrating with examples can demonstrate your understanding of campaign success criteria.

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How do you prioritize your tasks when managing multiple client accounts?

Describe your prioritization methods, such as using project management tools or to-do lists, and your decision-making process when facing competing demands. Emphasize the importance of aligning priorities with client needs.

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Why do you want to join Healthtech-1 as an ICB Specialist?

This is your chance to express your passion for improving the NHS and how Healthtech-1's mission aligns with your values. Highlight specific aspects of the company culture or initiatives that resonate with you, showing genuine interest in the role.

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DATE POSTED
April 13, 2025

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