Job details

Customer Relationship Manager

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This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

This customer delivery position owns the e2e relationship with the global customer and is responsible for successful implementation and management of the customer solution design. The CRM manages customer relationships, monitor metrics, drives resolution of all customers queries. CRM works closely with Customers, Sales and supporting functions through all levels of the Customer's organization to ensure high Customer satisfaction, to drive business growth within the account and to identify the ongoing refinement of the solution design to meet customers changing needs.

How you’ll make your mark:

Implement and manage e2e Customer solution design

Manage successful delivery of customers SFDC entry to EOT stage
Monitor customer metrics and identify/implement improvements
Manages escalations within a quick turnaround time
Drive resolution of customer queries
Seek for opportunities to growth the business
Ensure CD forecasting is collected across all different segment and reconciled with Sales Leaders
Ensure SOA and audit compliance requirements are met
Acts as a single point of contact within the region for the end-to-end relationship with the customer on all internal and external customer issues
Drives the centralized coordination, execution, and local troubleshooting of HPFS solutions necessary to ensure effective deployment of approved customer solutions
Acts as the main liaison between customer and operations to marshal and coordinate the expertise and information needed to address complex customer relationship issues

Deliver customer experience

Prepare and run monthly operational performance reviews with the CDM, PRM, (if applicable) customer and or partner (if applicable) and supports improvement plans
Communicate operational process changes to customer
Support Total Customer Experience
Ensuring up to date contacts are maintained within internal systems
Proficient and compliant to internal processes and policies
Demonstrate sound judgment, prompt follow-up, and timely escalations
Provides solutions to complex customer operational issues and shares best practices within their peer group
Proactive interaction and collaboration with various internal and external stakeholders

About you:

Excellent communication skills (e.g., written, verbal, presentation); mastery in English. Other language will be an asset.
Technical ability to understand our tools and share this knowledge with our customers and internal colleagues
An ability to understand, support and drive priorities
Can flourish under pressure and sees a challenge as a way to develop personal skills to help them succeed
Demonstrate strong relationship management skill set
Demonstrate leadership capabilities and excellence in customer service
Consulting, negotiation and influencing skills
Demonstrated project management skills such as planning, execution and implementation
Solid understanding of core HPEFS businesses, systems and revenue cycle
Effective organization, time management, prioritization, follow-up and execution skills
Superior research and analytical skills
Good knowledge of Microsoft Office tools, particularly Excel, Word, and PowerPoint.
University degree or equivalent experience; advanced university degree preferred
Typically, 4-10 years of related experience, preferably in leasing, financial services and customer service, sales
HPE FS past experiences is a strong asset

Additional Skills:

Accountability, Accountability, Action Planning, Active Learning (Inactive), Active Listening, Bias, Business Growth, Business Planning, Client Strategy, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 9 more}

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

Job:

Services

Job Level:

Specialist

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

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CEO of Hewlett Packard Enterprise | HPE

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Average salary estimate

$60000 / YEARLY (est.)

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$50000K

$70000K

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What You Should Know About Customer Relationship Manager, Hewlett Packard Enterprise | HPE

As a Customer Relationship Manager at Hewlett Packard Enterprise in Wroclaw, you'll be at the heart of customer engagement, focusing on creating a seamless end-to-end relationship with our global customers. We’re all about innovation and collaboration, and this hybrid role allows you to work flexibly while ensuring you connect directly with the customers and your team. You'll dive into managing customer solution designs, keeping a close eye on key metrics, and driving effective resolutions for any queries that may arise. You're going to work closely with various teams – from Sales to Customer Delivery Management – to foster business growth and enhance customer satisfaction. Your role includes preparing operational performance reviews and ensuring that our solutions meet the evolving needs of our customers. We value a blend of technical expertise and people skills, so your excellent communication and interpersonal skills will shine through as you liaise between customers and internal stakeholders. Plus, with HPE’s commitment to your personal and professional growth, you’ll have plenty of opportunities to learn and thrive here. Get ready to make your mark and help us navigate the exciting world of edge-to-cloud technology, all while empowering our customers to achieve their goals with confidence.

Frequently Asked Questions (FAQs) for Customer Relationship Manager Role at Hewlett Packard Enterprise | HPE

What are the main responsibilities of a Customer Relationship Manager at Hewlett Packard Enterprise?

As a Customer Relationship Manager at Hewlett Packard Enterprise, your primary responsibilities include managing customer relationships, driving resolution of queries, implementing customer solutions, and monitoring performance metrics. You'll collaborate with various stakeholders to ensure customer satisfaction and business growth.