Job details

Concierge - Multifamily

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Overview

When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company’s esteemed annual list of the World’s Most Innovative Companies, as well as recognition as one of U.S. News & World Report’s Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines.

Responsibilities

As a Concierge – Multifamily with Hines, you will be responsible for organizing, coordinating, and implementing various resident services and programs. You will act as the point of contact for residents. Responsibilities include, but are not limited to:

Welcome new residents and guests and ensure that prospects and visitors are comfortable as they wait
Create a welcoming environment for all residents, guests, and short-term stay guests
Support residents with use of luggage carts
Make reservations for residents as needed
Monitor guest traffic and parking garage for team members and vendors
Maintain parking validation log
Monitor security cameras and fire alarm panel
Answer phone calls, transfer calls to appropriate reference points, and assist with completed request call backs
Ensure packages are delivered and document as well as notify residents of the arrival in a timely fashion
Update the daily log pertaining to any events and report any concerns to management
Assist with resident event coordination
Book freight elevators for move-ins, move-outs, and furniture deliveries
Maintain equipment inventory
Keep detailed information of the surrounding areas pertaining to restaurants, delivery places, and other areas of interest for residents
Responsible for organizing, coordinating, and implementing various resident services and programs.
You will act as the point of contact for residents, responding within 24 hours to ensure the inquiry/complaint has been resolved satisfactorily
Communicate directly to residents using resident app ensuring that responses happen within four business hours
Provide a personalized experience, with emphasis on care and convenience for our future and current residents
Assist with special services offered to Penthouse residents
Engage with residents, fostering an ongoing, positive relationship while confirming their expectations are being fulfilled

Qualifications

Minimum Requirements include:

High school diploma or equivalent from an accredited institution
Two or more years' experience in customer service environment
Strong customer service orientation
Excellent written and verbal communication skills
Ability to work a flexible schedule including weekends and holidays

Closing

At Hines, we strive for excellence as a leading global real estate investment manager, driven by our by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion¹ of assets across such property types as living, office, retail, mixed-use, logistics and life science projects – all designed to enhance value, connection and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs.

While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive.

Hines is proud to be named to Fast Company’s prestigious annual list of the World’s Most Innovative Companies for 2024. ¹Includes both the global Hines organization and RIA AUM as of December 31, 2023.

We are an equal opportunity employer and support workforce diversity.

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Average salary estimate

$45000 / YEARLY (est.)

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$40000K

$50000K

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What You Should Know About Concierge - Multifamily, Hines

As a Concierge – Multifamily at Hines in Madison, you'll be at the heart of our vibrant community, ensuring that residents feel welcome and cared for from the moment they arrive. Your primary role will be to organize, coordinate, and implement a variety of resident services that enhance their living experience. You will greet new residents and guests, ensuring they feel comfortable and informed during their visit. From making reservations and assisting with luggage to monitoring guest traffic and managing communications, your role is pivotal in creating a positive atmosphere. You'll be responsible for receiving packages, maintaining logs, and even coordinating resident events, all while engaging directly with the residents through our app. Hines takes pride in offering exceptional customer service, and as such, your strong communication skills will be crucial in addressing inquiries or concerns promptly. This position requires someone who can think on their feet and is dedicated to providing a personalized experience. You’ll also collaborate with fellow team members to ensure that policies and expectations are not just met but exceeded. Join us at Hines, where a commitment to innovation and excellence drives success, and where your contribution truly makes a difference in our residents' lives.

Frequently Asked Questions (FAQs) for Concierge - Multifamily Role at Hines

What are the responsibilities of a Concierge – Multifamily at Hines?

As a Concierge – Multifamily at Hines, your responsibilities include welcoming residents and guests, organizing resident services, managing package deliveries, and assisting with event coordination. You'll be the point of contact for residents, ensuring their inquiries are addressed, and creating an environment that emphasizes comfort and care.