Account Coordinator

As an Account Coordinator at HUB, your main responsibilities will include processing Certificates of Insurance, managing day-to-day client requests, and working closely with Account Managers to deliver superior service. You'll also issue Auto ID cards and enter renewal activities into our management system, ensuring everything runs smoothly for our clients.

To become an Account Coordinator at HUB, you ideally should have 1-2 years of experience in commercial lines. While a Property and Casualty producer’s license is preferred, you can also obtain this within 90 days of hire. Excellent communication skills, organizational abilities, and proficiency with software tools like Microsoft Office are crucial to succeed in this role.

At HUB, the work environment is competitive yet friendly and supportive, designed to foster both individual and team success. You’ll be part of a growing team that values collaboration and communication, allowing you to make meaningful contributions while developing your career in the insurance industry.

An ideal Account Coordinator at HUB should have a strong entrepreneurial spirit and a willingness to learn. Being detail-oriented, possessing excellent organizational skills, and the ability to work well both independently and as part of a team are key attributes that will help you thrive in this role.

At HUB, growth is a core focus. As an Account Coordinator, you’ll have access to continuous learning opportunities designed to enhance your industry knowledge and expertise. This role can serve as a stepping stone to various positions within the company as HUB continues to grow, allowing you to progress in your career.

When answering this question, provide examples of previous roles where you supported customers, emphasizing your communication skills and how you managed client relationships. Highlight specific situations where you went above and beyond to assist a client.

Discuss how prioritization and time management play a role in your daily tasks. Using specific examples from your past experiences can demonstrate your organizational skills, such as how you scheduled your day to meet deadlines without compromising quality.

Provide a narrative about an experience where you faced a challenging client interaction. Detail how you approached the problem with empathy and professionalism, showcasing your problem-solving abilities and desire to maintain client satisfaction.

Express your enthusiasm for HUB’s commitment to client advocacy and the professional development opportunities available. Mention how the company's culture aligns with your career goals and your desire to contribute positively to clients' futures.

Be honest about your proficiency with Microsoft Office applications. Discuss specific tasks you've accomplished using these tools and how they’ve helped you in your previous roles to improve efficiency and accuracy.

Talk about qualities that you think are essential for teamwork, like communication, flexibility, and empathy. Use examples from past experiences to show how you have worked effectively within a team.

Emphasize your willingness and enthusiasm for learning new software systems. Providing examples of times when you've quickly adapted to new tools can illustrate your ability to grow and change.

Share specific techniques you use to maintain accuracy, such as double-checking your work or utilizing checklists. Mention how these steps have positively impacted your contributions in past roles.

Provide a specific story about a customer service experience where you exceeded expectations. Highlight the actions you took and the positive outcome for the client to showcase your dedication and customer-centric approach.

Discuss tools and methods that help you stay organized, like digital calendars, to-do lists, or project management software. Explain how maintaining organization supports your productivity and helps manage multiple responsibilities.