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Coffee Shop Barista - job 7 of 8

Additional Considerations (if any):

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At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Description:

Job Title: Barista

Department: Coffee Shop

FLSA: Non-Exempt

General Function:

As a Coffee Shop Barista, this position will be responsible for reviewing and filling customer orders for the day, handling food in a safe manner and ensuring the work area is always clean and neat. Additionally you will ensure a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.

Core Competencies

  • Partnerships
  • Growth mindset
  • Results oriented
  • Customer focused
  • Professionalism

Reporting Relations:

Accountable and Reports to: District Store Director, Store Manager, Assistant Managers of; Store Operations, Perishables, and Health Wellness Home; Food Service Director; Coffee Shop Department Manager

Positions that Report to you: None

Primary Duties and Responsibilities:

  • Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
  • Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
  • Makes an effort to learn customers’ names and to address them by name whenever possible.
  • Assists customers by: (examples include)
    • escorting them to the products they’re looking for
    • securing products that are out of reach
    • loading or unloading heavy items
    • making note of and passing along customer suggestions or requests
    • performing other tasks in every way possible to enhance the shopping experience.
  • Answers the telephone promptly when called upon, and provides friendly, helpful service to customers who call including taking customer orders.
  • Takes customer orders at the counter.
  • Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
  • Handles food in a safe manner and ensures the work area is always clean and neat.
  • Reviews the status and appearance of the food for freshness.
  • Ensures that an adequate food supply is ready and on hand and develops or follows a production list.
  • Anticipates product needs for the department on a daily basis
  • Prepares and replenishes product as necessary.
  • Checks in product, puts product away, and may review invoices.
  • Runs the department registers and receives payment, makes change, etc., where applicable.
  • Removes trash in a timely manner.
  • Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
  • Adheres to company policies and individual store guidelines.
  • Reports to work when scheduled and on time

Secondary Duties and Responsibilities:

  • Washes dishes as necessary.
  • Orders product and supplies as necessary.
  • Prices products for customers as necessary.
  • Assists in other areas of store as needed.
  • Performs other job related duties and special projects as required.

Knowledge, Skills, Abilities and Worker Characteristics:

  • Must have the ability to carry out detailed but uninvolved written or verbal instructions; deal with a few concrete variables.
  • Ability to do simple addition and subtraction; copying figures, counting and recording.
  • Possess the ability to understand and follow verbal or demonstrated instructions; write identifying information; request supplies orally or in writing.

Education and Experience:

Less than high school or equivalent experience and six months or less of similar or related work experience.

Physical Requirements:

  • Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally, 20 pounds of force frequently, and 10 pounds of force constantly to move objects.
  • Visual requirements include clarity of vision at a distance of more than 20 inches and less than 20 feet with our without correction, color vision, depth perception and field of vision.
  • Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, feeling, talking, hearing, and repetitive motions.

Working Conditions:

The duties for this position are normally conducted in a store environment. There is significant pressure to meet deadlines and handle multiple priorities. There is exposure to noise, equipment movement hazards, cleaning chemicals/solvents, and possible electrical shock and temperature extremes.

Equipment Used to Perform Job:

Standard tools and equipment used in a coffee shop environment including disposal, trash compactor, dishwasher, register system, ice machines, pop machine, scales, and knives.

Contacts:

Has daily contact with the general public and customers. Has contact with federal/state governmental or regulatory agencies regarding inspections.

Are you ready to smile, apply today.  

Average salary estimate

$27500 / YEARLY (est.)
min
max
$25000K
$30000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Coffee Shop Barista, Hy-Vee

At Hy-Vee, our people are our joy, and we're on the lookout for a passionate Coffee Shop Barista to join our team on E Hickman Rd, Waukee, IA! As a Barista, you'll be the heartbeat of our coffee shop, providing delightful customer service with a friendly smile. Your main duties will revolve around preparing delicious beverages, taking orders, and ensuring our café remains a warm, inviting space for our customers. Not only will you have the chance to engage with our loyal clientele daily, but you’ll also create a great environment alongside your co-workers. You'll handle food safely, keep your workspace spotless, and contribute to a positive vibe that encapsulates what Hy-Vee stands for—caring and community. By getting to know our customers by name and anticipating their needs, you help foster lasting relationships. If you're excited about crafting memorable experiences through friendly service and high-quality coffee, and you're ready to work in a bustling atmosphere, then we’d love to have you on our team. Come help us create wonderful moments with every cup served!

Frequently Asked Questions (FAQs) for Coffee Shop Barista Role at Hy-Vee
What are the responsibilities of a Coffee Shop Barista at Hy-Vee?

As a Coffee Shop Barista at Hy-Vee, your main responsibilities include providing friendly customer service, taking and preparing orders, maintaining a clean and organized workspace, and ensuring food safety. You will engage with customers, assist them in finding products, and make sure that the coffee shop is always stocked and ready with fresh products. You’ll also handle transactions at the register and collaborate with your team to guarantee customer satisfaction.

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What qualifications do I need to become a Coffee Shop Barista at Hy-Vee?

While less than a high school diploma is acceptable, having six months of related experience in the food service industry can be beneficial. You should possess basic math skills for handling transactions and be comfortable in a dynamic work environment. Most importantly, a friendly attitude and an eagerness to learn play a crucial role in being a successful Barista at Hy-Vee.

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How can I show I am customer-focused as a Coffee Shop Barista at Hy-Vee?

To demonstrate a customer-focused approach as a Coffee Shop Barista at Hy-Vee, make it a point to greet every customer with a smile, and take the time to learn their names and preferences. Offering assistance in locating items, taking note of their feedback, and ensuring a welcoming atmosphere contributes to a great customer experience. Remember, treating customers as if they are the most important people in the store is key!

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What is the work environment like for a Coffee Shop Barista at Hy-Vee?

The work environment for a Coffee Shop Barista at Hy-Vee is typically busy and vibrant, with daily interactions with a diverse customer base. It involves a blend of teamwork and individual responsibilities as you prepare beverages and food. You'll also navigate a dynamic store environment, managing various priorities while ensuring compliance with safety and hygiene standards.

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What are some physical requirements for the Coffee Shop Barista position at Hy-Vee?

The position of Coffee Shop Barista at Hy-Vee requires physical stamina, as you'll need to lift up to 50 pounds on occasion and be on your feet throughout your shift. Tasks like reaching, pushing, and standing for extended periods are all part of the job. You should also have good vision for interacting with customers and managing the workspace effectively.

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Common Interview Questions for Coffee Shop Barista
What motivates you to work as a barista at Hy-Vee?

When answering this question, emphasize your passion for coffee and customer service. Talk about your desire to create a welcoming environment, how much you enjoy engaging with customers, and how you appreciate being part of a team dedicated to improving everyone’s day through good service and quality products.

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How do you handle stressful situations in a fast-paced coffee shop?

To effectively answer this, cite specific strategies you use to stay calm and focused when things get busy, such as prioritizing tasks, collaborating with colleagues, and maintaining a cheerful attitude. Highlight experiences where you've successfully managed stress in past jobs.

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Can you describe a time when you turned a negative customer experience into a positive one?

Provide a specific example where you addressed a customer's concern, listened to their feedback, and took action to resolve the issue. Explain how your intervention not only satisfied the customer but also reinforced the positive reputation of Hy-Vee for its exceptional service.

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What is your experience with handling cash and transactions in a retail setting?

Discuss any previous roles where you managed cash transactions, emphasizing your attention to detail and accuracy in handling money. Talk about the importance of maintaining a balanced register and how you ensure customer transactions run smoothly at Hy-Vee.

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How do you ensure cleanliness and food safety in the coffee shop?

Mention your knowledge of food handling guidelines and personal hygiene. Talk about specific practices you always follow, such as regularly sanitizing surfaces, properly storing stock, and adhering to safety protocols to provide customers with a safe and clean environment.

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How would you prioritize tasks during a busy shift?

Explain your approach to task prioritization, noting how you would assess the urgent needs of the coffee shop, such as fulfilling orders, customer service, and maintaining cleanliness. Provide examples of past experiences where you successfully managed multiple tasks under pressure.

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What do you believe is the most important quality for a barista to have?

In your response, emphasize qualities such as a friendly demeanor, the ability to communicate effectively, and a commitment to excellent service. Mention how these qualities directly contribute to customer satisfaction and the overall success of the coffee shop.

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How do you engage with customers to enhance their experience?

Talk about the importance of personal connection, such as remembering regular customers' orders and preferences, and actively engaging them in conversation. Share specific tactics you use to make each customer feel valued and respected.

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What do you enjoy most about working in a team environment?

Discuss the supportive dynamics of teamwork, how collaboration enhances efficiency, and how you value the relationships built with colleagues. Share specific examples from any previous roles that highlight your positive interactions with team members.

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How would you stay updated on product knowledge and trends in the coffee shop industry?

Mention your enthusiasm for continuous learning, whether through training programs, attending local coffee events, or following industry news. Explain how being knowledgeable about coffee trends helps you provide enthusiastic recommendations to customers and enriches their experience.

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EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
April 13, 2025

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