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Second Service Manager - job 4 of 8

Additional Considerations (if any):

Must be 18+

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At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Description:

Job Title: Second Service Manager

Department: Grocery

FLSA: Non-Exempt

General Function

Provides prompt, efficient and friendly customer service. Monitors and maintains the sales floor operations and the technology necessary to do so. Successfully handles customer/employee relations.

Core Competencies

  • Partnerships
  • Growth mindset
  • Results oriented
  • Customer focused
  • Professionalism

Reporting Relations

Accountable and Reports to: District Store Director, Store Manager, Assistant Managers of; Store Operations, Perishables, and Health Wellness Home

Positions that Report to you: All positions except those listed above and department heads.

Primary Duties and Responsibilities

  • Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork.
  • Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers and sets a good example.
  • Monitors and maintains the sales floor operations and the technology necessary for the successful handling of customers.
  • Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
  • Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
  • Makes an effort to learn customers’ names and to address them by name whenever possible.
  • Assists customers by: (examples include)
    • Escorting them to the products they are looking for.
    • Securing products that are out of reach.
    • Loading or unloading heavy items.
    • Making note of and passing along customer suggestions or requests.
    • Performing other tasks in every way possible to enhance the shopping experience.
  • Answers the telephone promptly and provides friendly, helpful service to customers who call.
  • Trains employees in store policies, department procedures, and job duties.
  • Ensures proper customer service throughout the store and addresses specific customer issues.
  • Exercises and ensures cleanliness, sanitation, maintenance of equipment, and appearance of the entire store and property.
  • Learns to formulate pricing philosophies or merchandising following guidelines established by the Store Manager.
  • Orders merchandise (new product, promotional, seasonal, or to replenish merchandise on hand), verifies delivery of merchandise, ensures quality, compares record with merchandise ordered, and reports discrepancies.
  • Recruits and interviews job applicants to recommend or determine employment.
  • Ensures compliance of employees with established policy/law, security, sales, and record keeping procedures and practices.
  • Approves checks written for cash or payment of merchandise purchased.
  • Coordinates backroom facilities and equipment; recommends changes in allocation of space.
  • Distributes money to cash registers as needed; responsible for cash accountability of cash registers and safe.
  • Inspects merchandise to ensure it is correctly priced and displayed; corrects mispriced items in the computer.
  • Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
  • Adheres to company policies and individual store guidelines.
  • Reports to work when scheduled and on time.

Secondary Duties and Responsibilities

  • Determines the motivational needs of employees and provides the appropriate environment.
  • Suggests improvements in work methods and procedures by observing and listening to employees/customers.
  • Prepares sketches or floor plans of proposed displays.
  • Develops layout, selects theme, colors, and props, and requisitions materials.
  • Oversees and participates in construction of displays.
  • Participates in continuing education through reviewing articles in trade publications.
  • Recommends cost reduction programs.
  • Makes corrections, additions or deletions to employee’s schedules.
  • Sells merchandise to company employees, customers or issues merchandise upon requisition by authorized personnel (inter-store transfers).
  • Handles cash registers.
  • Resets new and current items in aisles.
  • Performs other job related duties and special projects as required.

Supervisory Responsibilities

  • Instructing, assigning work, reviewing work, planning the work of others, maintaining standards, allocating personnel, and coordinating the activities of others.
  • Selects new employees and acts on employee problems.
  • Has the authority to recommend and approve employee transfers, promotions, discipline, discharge, and salary adjustments.

Knowledge, Skills, Abilities and Worker Characteristics

  • Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.
  • Ability to do arithmetic calculations involving fractions, decimals, and percentages.
  • Possess the ability to interview to obtain basic information; guide people to provide basic direction; follow technical manuals and have increased contact with people.

Education and Experience

High school or 1 year of similar or related work experience.

Physical Requirements

  • Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally and 20 pounds of force frequently, and 10 pounds of force constantly to move objects.
  • Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.
  • Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.

Working Conditions

This position is exposed to dust, noise, and temperature extremes. There are possible equipment movement hazards; electrical shock, and exposure to chemicals and solvents. This is a fast paced work environment.

Equipment Used to Perform Job

Pallet jack, box cutter, cash registers, knives, trash compactor, cardboard baler, fork lift, computer, calculator, telephone, copy and fax machine, two wheeler, register computer, delivery vehicle.

Contacts

Has daily contact with customers, fellow employees, suppliers/vendors, and the general public. Occasional contact with federal or state regulatory agencies regarding inspections.

Confidentiality

Has access to confidential information which may include pricing, sales reports, and profit and loss reports.

Are you ready to smile, apply today.  

Average salary estimate

$45000 / YEARLY (est.)
min
max
$40000K
$50000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Second Service Manager, Hy-Vee

Join Hy-Vee as a Second Service Manager in Cedar Rapids, where our commitment to excellence in customer service and a supportive workplace shines brighter than ever! As a Second Service Manager, you will be at the forefront of creating a friendly atmosphere that puts smiles on the faces of both customers and employees alike. This role is all about enhancing the shopping experience by supervising store operations, managing staff, and ensuring that customers receive prompt and efficient service. You will be responsible for training and guiding team members on store policies and procedures while maintaining cleanliness and product presentation. Your ability to foster employee engagement and enthusiasm will be crucial as you encourage your team to connect with customers personally, making every visit to the store memorable. If you have a knack for problem-solving, enjoy working in a fast-paced environment, and would love to contribute to a team that values connections and customer satisfaction, this position is your perfect match! With Hy-Vee's vision of "a helpful smile in every aisle," you're not just overseeing operations; you're building an environment that thrives on teamwork and customer focus. Apply today to become a part of a company where your contributions will make a difference.

Frequently Asked Questions (FAQs) for Second Service Manager Role at Hy-Vee
What are the responsibilities of a Second Service Manager at Hy-Vee?

As a Second Service Manager at Hy-Vee, your primary responsibilities include providing exceptional customer service, monitoring store operations, and ensuring that the sales floor is well maintained. You will manage employee relations, train staff on store policies and best practices, and assist customers in finding products. You'll also oversee inventory control, order new merchandise, and ensure compliance with company policies. Essentially, you'll be the backbone of a vibrant shopping environment!

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What qualifications does a Second Service Manager at Hy-Vee need?

Hy-Vee typically requires a high school diploma or equivalent, along with at least one year of relevant work experience for their Second Service Manager role. Strong leadership skills, a commitment to customer service, and the ability to multitask in a fast-paced environment are also essential. If you're passionate about teamwork and creating a welcoming atmosphere, you'll thrive as a Second Service Manager at Hy-Vee.

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How does Hy-Vee ensure a positive work environment for Second Service Managers?

At Hy-Vee, creating a positive work environment is a top priority. The company emphasizes teamwork, open communication, and employee support. As a Second Service Manager, you will be encouraged to motivate your team and foster a culture of friendliness and cooperation. Regular training sessions and employee feedback opportunities ensure that everyone feels valued and included in the Hy-Vee family!

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What kind of training can a Second Service Manager expect at Hy-Vee?

As a Second Service Manager at Hy-Vee, you can expect thorough training that includes an introduction to store policies, customer service techniques, and employee management. You will learn how to handle common customer issues, manage inventory, and train new employees. Additionally, ongoing development opportunities through workshops and seminars are provided to further enhance your skills in retail management.

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What is the work environment like for a Second Service Manager at Hy-Vee?

The work environment for a Second Service Manager at Hy-Vee is dynamic and fast-paced. You'll be interacting frequently with customers, employees, and vendors. The position requires both leadership and adaptability as you handle customer requests, manage staff, and ensure the store is running smoothly. While it can be challenging at times, the supportive team culture and commitment to customer service make it a rewarding experience.

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Common Interview Questions for Second Service Manager
Can you describe your leadership style as a Second Service Manager?

When answering this question, it's important to emphasize your ability to motivate and guide your team. Discuss how you foster open communication, encourage teamwork, and provide support to your employees. Provide examples of how your leadership has led to improved employee satisfaction or enhanced customer experiences.

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What strategies do you use to provide excellent customer service?

Highlight specific techniques that you use to ensure customers feel valued. This could include active listening, promptly addressing concerns, and consistently providing friendly assistance. Share past experiences where you successfully resolved customer issues and the positive impact it had on the store.

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How do you handle disputes between employees?

It's crucial to convey your approach to conflict resolution, which should include active listening and mediating discussions between employees. Talk about previous situations where you successfully resolved disputes while maintaining a positive team environment.

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How would you prioritize tasks in a busy retail environment?

Explain your method for prioritizing tasks based on urgency and impact on customer service. Discuss how you ensure that important operations are handled first while delegating some responsibilities to your team to maintain efficiency.

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What experience do you have with inventory management?

Discuss your past experiences in overseeing inventory control procedures, such as ordering supplies, checking stock levels, and implementing effective merchandising strategies. Mention any specific tools or systems you have used to enhance your inventory management skills.

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How would you train a new employee at Hy-Vee?

Outline your training methodology, emphasizing hands-on demonstrations and fostering supportive learning. Discuss how you would introduce store policies, best practices for customer service, and how to contribute to a positive store atmosphere.

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What would you do if an employee fails to meet performance expectations?

Express your approach to performance management, which includes providing constructive feedback and setting clear expectations for improvement. Share specific examples of times you have helped an employee turn their performance around.

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Can you give an example of a time you went above and beyond for a customer?

Share a story that demonstrates your commitment to exceptional customer service. Describe the situation, your actions, and the positive outcome, emphasizing the importance of going the extra mile.

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How do you stay updated on the latest retail trends?

Mention your habits of reading trade publications, attending workshops, and participating in professional development opportunities. Highlight how staying informed can help you implement innovative practices that enhance store performance.

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Why do you want to work for Hy-Vee as a Second Service Manager?

Discuss your admiration for Hy-Vee’s customer-first approach and company culture. Share your personal values and how they align with Hy-Vee’s mission to create a positive shopping experience and promote teamwork.

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EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
April 14, 2025

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