Additional Considerations (if any):
Must be 18+-
At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.
Job Description:
Job Title: Second Service Manager
Department: Grocery
FLSA: Non-Exempt
General Function
Provides prompt, efficient and friendly customer service. Monitors and maintains the sales floor operations and the technology necessary to do so. Successfully handles customer/employee relations.
Core Competencies
Reporting Relations
Accountable and Reports to: District Store Director, Store Manager, Assistant Managers of; Store Operations, Perishables, and Health Wellness Home
Positions that Report to you: All positions except those listed above and department heads.
Primary Duties and Responsibilities
Secondary Duties and Responsibilities
Supervisory Responsibilities
Knowledge, Skills, Abilities and Worker Characteristics
Education and Experience
High school or 1 year of similar or related work experience.
Physical Requirements
Working Conditions
This position is exposed to dust, noise, and temperature extremes. There are possible equipment movement hazards; electrical shock, and exposure to chemicals and solvents. This is a fast paced work environment.
Equipment Used to Perform Job
Pallet jack, box cutter, cash registers, knives, trash compactor, cardboard baler, fork lift, computer, calculator, telephone, copy and fax machine, two wheeler, register computer, delivery vehicle.
Contacts
Has daily contact with customers, fellow employees, suppliers/vendors, and the general public. Occasional contact with federal or state regulatory agencies regarding inspections.
Confidentiality
Has access to confidential information which may include pricing, sales reports, and profit and loss reports.
Are you ready to smile, apply today.
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Join Hy-Vee as a Second Service Manager in Cedar Rapids, where our commitment to excellence in customer service and a supportive workplace shines brighter than ever! As a Second Service Manager, you will be at the forefront of creating a friendly atmosphere that puts smiles on the faces of both customers and employees alike. This role is all about enhancing the shopping experience by supervising store operations, managing staff, and ensuring that customers receive prompt and efficient service. You will be responsible for training and guiding team members on store policies and procedures while maintaining cleanliness and product presentation. Your ability to foster employee engagement and enthusiasm will be crucial as you encourage your team to connect with customers personally, making every visit to the store memorable. If you have a knack for problem-solving, enjoy working in a fast-paced environment, and would love to contribute to a team that values connections and customer satisfaction, this position is your perfect match! With Hy-Vee's vision of "a helpful smile in every aisle," you're not just overseeing operations; you're building an environment that thrives on teamwork and customer focus. Apply today to become a part of a company where your contributions will make a difference.
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