On-Site AV Support Technician

IGI provides large-scale, high-resolution audio-visual systems for advanced visualization applications and world-class corporate AV solutions to top companies across the USA. 

All IGI solutions are the culmination of our vast industry experience in delivering cutting-edge technologies and our unwavering reliability, quality, and attentive service. We incorporate innovative technologies from manufacturers such as Samsung, Planar, Sony, Barco, Crestron, NVIDIA, Christie Digital, Crestron, Poly, and Microsoft Teams in our systems.

We have an immediate opening for an On-Site AV Support Technician based in Dearborn, Michigan. We seek individuals with technical aptitude and a great attitude. Ideal candidates will have relevant experience in the audio-visual industry.

The On-Site AV Support Technician and ALL our employees are the most important assets driving our continued success and our culture places great value in hard work, moral integrity, and mutual respect. We offer a professionally rewarding and collaborative workplace environment with many opportunities to learn new things, grow, and contribute while respecting work-life balance.

Please visit our website to find out more about us and this job at www.werigi.com. A satisfying and rewarding career with commensurate pay and generous benefits package including medical, dental and life insurance, Simple IRA, paid holidays, and more could be awaiting you.

All applications will be held with strict confidence. IGI is an Equal Opportunity and Affirmative Action Employer.

Primary Role

Support all existing audiovisual systems including 4K PowerWalls and 4K DesignViews (dvLED Walls), and VR Room / CAVE installations at a customer site in Dearborn, MI.

Detailed Activities

• Assist in the installation of AV systems.
• Complete administrative tasks associated with field work, such as time tracking, punch lists, and submitting project status reports.
• Professionally communicate with customers and company management regarding project status.
• Perform preventative maintenance services, routine testing, and problem diagnosis of integrated systems.
• Ensure that all spaces are left neat, clean, and presentable for use.
• Maintain IGI quality expectations.
• Ability to balance multiple tasks and changing priorities.
• Exercise appropriate judgement when dealing with customers and planning/executing tasks.
• Complete tasks within the allotted time or faster, making effective use of time.
• Effective communication with clients and colleagues.
• Accountable for ensuring that all job tasks are performed in accordance with IGI standards.
• Take the initiative to improve personal and professional skills and knowledge.

• Minimum of 3 years comprehensive, on-site AV system support in corporate settings with a broad range of commercial audio-visual components.
• Experience with Samsung dvLED (direct view LED) video walls PREFERRED
• Experience with Windows PC and Apple/Mac OS platforms PREFERRED
• Basic knowledge of BYOD and Microsoft Teams operation and configuration PREFERRED
• Ability to read and follow system design drawings and layouts.
• Efficiently troubleshoot system issues.
• Attention to detail and willingness to take ownership of work.
• Strong mechanical skills and experience working with power tools and on ladders/lifts.
• Must be a self-starting, proactive, and goal-oriented team player who strives for excellence.
• Excellent interpersonal and communication skills as well as professional appearance.
• Experience with Microsoft Office applications, e.g. Outlook, Excel, and Word.
• Ethics, accountability, and integrity must be of the highest caliber.
• Clean driving record.
• Minimum high school diploma or equivalent.
• Must be authorized to work in the United States on a full-time basis.

Preferred Certifications

• Extron AV Associates (for On-Site AV Support) PREFERRED

Travel

No travel requirements.

Work Hours

Normal work hours for the On-Site AV Support Technician job are Monday-Friday 8am-5pm.

Pay

Salary range is $45,000 - $65,000 depending on experience.

IGI focuses primarily on three key segments of the AV space: 1) Advanced Visualization, 2) Advanced Audio-Visual Integration, and 3) Corporate AV Integration.

Advanced Visualization projects involve the design, engineering, fabrication and building of large scale, high-resolution visualization systems for the Fortune 50 and U.S. Military. These technology solutions include PowerWalls, virtual reality (VR) Rooms, and immersive stereo/3D technologies including motion capture labs.

Advanced Audio-Visual Integrations projects consist of large dvLED and other LED video wall solutions, control rooms, and other complex, sophisticated solutions.

IGI's Corporate AV systems provide users with the collaboration tools necessary to succeed in today’s ever evolving technological environment. Our presentation, video conferencing, and digital signage systems help customers use the right technology in board, conference, VTC, collaboration rooms, and huddle spaces to share information, meet goals, and communicate more effectively.

To get an in depth look at what we do, see our website at www.werigi.com. We are IGI.