Client Support Specialist

As a Client Support Specialist at Brown & Brown, you will handle a variety of tasks including assisting clients with daily service functions, managing client accounts, reviewing plan documents for accuracy, and creating detailed presentations for meetings. Your role will also involve building strong relationships with clients and vendors while actively participating in the marketing process.

To become a Client Support Specialist at Brown & Brown, a minimum of a high school diploma or equivalent is required, while a college degree is preferred. You should also have proficiency in MS Office, strong oral and written communication skills, and the ability to maintain confidentiality and prioritize tasks efficiently.

The Client Support Specialist plays a crucial part in client satisfaction by providing timely and accurate responses to inquiries and requests, ensuring that all documents and communications are handled with care. By developing strong client service plans and maintaining organized records, you will help create a seamless experience for clients.

As a Client Support Specialist, you will participate in the IGNITE rotational trainee program at Brown & Brown, where you will gain vital hands-on experience in the Account Representative and Benefits Specialist roles, enhancing your knowledge and skills while you learn from experienced team members.

Brown & Brown offers a comprehensive and holistic benefits package for Client Support Specialists, which includes health benefits, 401k plans, student loan assistance, paid time off, mental health services, and various other perks aimed at promoting total well-being.

In answering this, highlight specific experiences where you successfully managed client expectations, resolved issues, and provided high levels of service. Tailor your examples to show your communication skills and ability to prioritize tasks based on customer needs.

Demonstrate your time management skills by discussing methods you use to assess the urgency and importance of tasks. Explain how you stay organized and proactive in ensuring that all clients receive timely responses and support.

An excellent Client Support Specialist possesses strong communication skills, attention to detail, and the ability to empathize with clients. Discuss traits and examples you've seen in successful specialists and how you embody those qualities.

Describe your approach to conflict resolution. Make sure to emphasize active listening, empathy, and the steps you'd take to resolve the concern, demonstrating your commitment to customer service excellence.

Mention specific software like agency management systems, CRM tools, or MS Office Suite, and how your experience with these tools can enhance your efficiency and accuracy in the Client Support Specialist role.

Discuss strategies you use to establish trust and rapport with clients, including regular communication, personalized service, and being responsive to their needs and feedback.

Identify potential challenges such as managing multiple clients or handling complex inquiries, and discuss proactive strategies you would implement to ensure smooth operations and client satisfaction.

Share a specific story where you provided exceptional service, explaining the context, your actions, and the positive outcome for the customer to illustrate your commitment to excellence.

Talk about your organizational methods, whether it be using digital tools, maintaining detailed records, or setting reminders, stressing the importance of staying efficient without sacrificing the quality of service.

Craft a response that aligns your interest in the role with Brown & Brown’s values, mission, and culture, expressing enthusiasm about contributing to a team dedicated to superior client service.