Sports and Entertainment Event Technician (Part Time)

As a Sports and Entertainment Event Technician at Little Caesars, your primary responsibilities include providing on-site tech support during events at various venues like the Fox Theater and Comerica Park. You'll assist in event setup, troubleshoot technology issues, and collaborate with food and beverage partners to ensure seamless operations. Additionally, you will perform tasks such as cable management, venue technology conversions, and seasonal openings of outdoor amphitheaters, making you an integral part of the event experience.

To apply for the Sports and Entertainment Event Technician position at Little Caesars, candidates should possess at least an Associate Degree in Information Systems, Computer Science, or a related field, along with one year of experience in a technology support role. Certifications like A+ or Net+ are preferred but can be substituted with equivalent experience. Strong customer service skills and proficiency with Windows operating systems are also important to help you succeed in this dynamic role.

Working as a Sports and Entertainment Event Technician at Little Caesars means you'll be in a fast-paced environment that varies depending on the event. You can expect exposure to high noise levels, frequent visual and auditory attention, and the need to work irregular hours, including nights, weekends, and holidays. The role involves physical demands, such as lifting equipment and performing tasks across multiple venues, contributing to an exciting and ever-changing work atmosphere.

Absolutely! At Little Caesars, career growth is encouraged. By joining as a Sports and Entertainment Event Technician, you gain valuable experience in technology support within the live events industry. The skills and connections you develop in this role can open doors for advancement within the company and the IT field overall, especially when demonstrated through effective performance and a proactive approach to learning.

When applying for the Sports and Entertainment Event Technician position at Little Caesars, it's crucial to highlight your technical skills, including any experience with troubleshooting network connectivity and your proficiency with operating systems like Windows. Be sure to showcase any certifications like A+ or Net+ and your experience in customer service roles. Don't forget to include examples of your ability to work under pressure during live events, your project management experience, and your technical knowledge related to Sports Broadcast Production technology.

When troubleshooting technical issues during a live event, I first assess the problem by gathering information from those affected and reviewing any error messages or behavior of the system. I prioritize quick solutions while maintaining clear communication with the event team, ensuring minimal disruption. Utilizing my technical knowledge, I then implement solutions, testing to confirm the issue is resolved. Post-event, I review the situation for ways to improve future troubleshooting efforts.

In my previous roles, I've faced various network connectivity issues, including dropped signals and slow performance during events. My approach to resolving these issues involves first diagnosing the problem by checking hardware connections, reviewing configurations, and collaborating with network engineers. By employing these strategies, I’ve successfully ensured stable connectivity, enabling smooth event operations.

To manage multiple tasks effectively during an event, I prioritize responsibilities based on urgency and importance. I create a checklist that outlines each task required and assign estimated completion times. Staying organized allows me to pivot quickly and reassess if an immediate issue arises, ensuring that I maintain focus and efficiency throughout the event.

I have extensive experience with cable management, having worked on both setup and takedown of event equipment. This includes pulling and terminating Ethernet cables as needed, ensuring cables are safely organized to prevent tripping hazards. I take pride in maintaining a neat workspace and ensuring all cables are properly labeled for easy identification during high-pressure situations.

At my previous job, I noticed that our event setup often ran behind schedule due to inefficient cable management and tech support handoffs. I proposed a checklist system to streamline communication and task assignments between teams during setup. This process not only shortened setup times but also reduced errors, leading to smoother events and more satisfied clients.

I believe I would be a great fit for the Sports and Entertainment Event Technician role due to my technical background combined with my passion for live events. My experience in technology support, coupled with strong problem-solving and communication skills, allows me to handle a variety of challenges with ease. I thrive in high-pressure environments and am always eager to learn and adapt to enhance my contributions.

I handle last-minute changes or unexpected challenges during events by remaining calm and adaptable. I assess the situation promptly, gather necessary information, and collaborate with my team to brainstorm solutions. By focusing on communication and teamwork, I can execute a strategy that addresses the challenge while keeping the event on track.

I am familiar with various tools and software that are beneficial for the Sports and Entertainment Event Technician role, such as Microsoft Windows (7 & 10), mobile operating systems (iOS and Android), and specific event management software for monitoring ticket sales and access control. Additionally, I have experience with troubleshooting tools for network diagnostics and cable testing equipment.

One successful event I supported involved managing the tech setup for a large concert at an outdoor amphitheater. My role included coordinating with venue staff and ensuring all equipment was operational. I successfully resolved several technical issues during the sound check, which ultimately led to a seamless performance. The positive feedback from both the audience and the event organizers confirmed the success of our collaboration.

To ensure excellent customer service during events, I prioritize open communication and attentiveness to guest needs. I actively listen to their inquiries or concerns and respond promptly and courteously. Providing timely and efficient tech support is crucial, and I always strive to create a positive experience for both guests and event staff, showcasing the values of Little Caesars.