Help Desk Intern

As a Help Desk Intern at Impinj, your main responsibilities will include providing IT support to company employees, diagnosing and resolving hardware and software issues, assisting with network connectivity, managing asset inventories, and provisioning equipment. You'll gain practical experience with tools like Active Directory and Microsoft 365 while enhancing your troubleshooting skills in an engaging environment.

To qualify for the Help Desk Intern position at Impinj, candidates should be currently pursuing a Bachelor's degree in Computer Science, Information Technology, or a related field. It’s beneficial to have a basic understanding of computer hardware, software, and networking concepts, along with strong communication skills and a customer service-oriented attitude.

As a Help Desk Intern at Impinj, you can expect a comprehensive learning experience that includes mentorship, exposure to senior leaders, and networking opportunities. The internship is designed to develop your technical skills while allowing you to contribute to meaningful projects that support our vision of connecting things to the Internet. You will be part of a welcoming team that promotes hands-on training.

The Help Desk Intern role at Impinj provides invaluable hands-on experience that is crucial for budding IT professionals. By tackling real-world problems and learning various IT support systems, you’ll build a solid foundation for your career. This experience also enhances your resume, demonstrates your commitment to the field, and expands your professional network, paving the way for future opportunities.

Working as a Help Desk Intern at Impinj comes with numerous benefits, including competitive pay, extensive mentorship programs, and the chance to engage with senior leadership. You’ll have access to invaluable resources and networking opportunities while contributing to exciting projects. Plus, you’ll enjoy a collaborative environment that supports work-life balance and professional growth.

When asked about your customer service experience in IT, share specific instances where you effectively addressed user concerns. Emphasize your ability to listen actively and provide solutions in a calm manner, making sure to highlight your commitment to user satisfaction.

To tackle multiple IT issues, I prioritize based on urgency and impact. I assess which problems affect the most people or critical systems first and then communicate with users about estimated resolution times, ensuring transparency and managing expectations.

I am familiar with a range of help desk support tools, such as ticketing systems, remote desktop applications, and various operating systems, including Windows and macOS. I also have experience with Active Directory for account management and troubleshooting.

My approach to diagnosing a technical problem begins with gathering information from the user. I ask questions to clarify the issue, perform systematic troubleshooting steps, and document findings to ensure that if the problem persists, I have a detailed history to work with.

In previous experiences, I encountered a complex network connectivity issue. By systematically isolating the problem, conducting tests, and consulting documentation, I managed to resolve the issue effectively. Sharing such success stories during interviews showcases my problem-solving skills.

I am motivated to work in IT support because I genuinely enjoy helping others solve their technical problems. The satisfaction of turning a frustrating situation into a resolved one is highly rewarding, and I appreciate the constant learning and evolving nature of technology.

To stay updated with the latest technology trends, I follow tech blogs, participate in online forums, and attend webinars. I also connect with industry professionals through networking and social platforms to exchange insights and learn about emerging technologies.

I want to intern at Impinj because of its reputation as a pioneer in IoT and its commitment to innovation. The opportunity to work with cutting-edge technology and contribute to meaningful projects aligns perfectly with my career aspirations in IT.

In stressful IT environments, I focus on maintaining a clear mind. I prioritize tasks, break down problems into manageable parts, and ask for assistance when needed. This approach helps me stay organized and effective under pressure.

My long-term career goals in IT include advancing to higher technical roles where I can lead projects and mentor others. Ultimately, I aim to specialize in areas like network security or cloud computing, which are critical in today's digital landscape.