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AI Architect / 1

Company Description

Inetum Polska is part of the global Inetum Group and plays a key role in driving the digital transformation of businesses and public institutions. Operating in cities such as Warsaw, Poznan, Katowice, Lublin, Rzeszow the company offers a wide range of IT services. Inetum Polska actively supports employee development by fully funding training, certifications, and participation in technology conferences. Additionally, the company is involved in local social initiatives, such as charitable projects and promoting an active lifestyle. It prides itself on fostering a diverse and inclusive work environment, ensuring equal opportunities for all.

Globally, Inetum operates in 19 countries and employs over 28,000 professionals. The company focuses on four key areas:

  • Consulting (Inetum Consulting): Strategic advisory services that help organizations define and implement innovative solutions.
  • Infrastructure and Application Management (Inetum Technologies): Designing and managing IT systems tailored to clients’ individual needs.
  • Software Implementation (Inetum Solutions): Deploying partner solutions from industry leaders like Microsoft, SAP, Salesforce, and ServiceNow.
  • Custom Software Development (Inetum Software): Creating unique software solutions to meet specific client needs.

With strategic partnerships with major technology giants, including Microsoft, SAP, Salesforce, and ServiceNow, Inetum delivers advanced technological solutions tailored to customer requirements. In 2023, Inetum reported revenues of €2.5 billion, underscoring its strong position in the digital services market.

Inetum distinguishes itself by offering a comprehensive range of benefits that meet the diverse needs of employees, providing flexibility, support and commitment. Here's what makes working at Inetum unique:

Flexible and hybrid work:

  • Flexible working hours.
  • Hybrid work model, allowing employees to divide their time between home and modern offices in key Polish cities.

Attractive financial benefits:

  • A cafeteria system that allows employees to personalize benefits by choosing from a variety of options.
  • Generous referral bonuses, offering up to PLN6,000 for referring specialists.

Professional development and team support:

  • Ongoing guidance from a dedicated Team Manager for each employee.
  • Tailored technical mentoring from an assigned technical leader, depending on individual expertise and project needs.

Community and Well-Being:

  • Dedicated team-building budget for online and on-site team events.
  • Opportunities to participate in charitable initiatives and local sports programs.
  • A supportive and inclusive work culture with an emphasis on diversity and mutual respect.

Job Description

As an AI Architect you will be responsible for:

  • Design and architect a scalable AI-powered Customer Care Platform using Azure AI services and Genesys Cloud on AWS.
  • Integrate Natural Language Processing (NLP), Conversational AI, and Machine Learning to automate customer interactions.
  • Select and implement Azure AI services (e.g., Azure OpenAI, Azure Cognitive Services, Bot Framework) and seamlessly connect them with Genesys Cloud.
  • Define and implement a robust microservices architecture with a focus on performance, security and compliance.
  • Work closely with DevOps teams to automate and scale the platform efficiently.
  • Support the API strategy to ensure seamless integration with existing CRM and ERP systems.
  • Monitor and continuously optimize AI models to improve customer interactions and service quality.

Qualifications

  • Degree in Computer Science, Information Technology, or a related field.
  • Several years of experience in architecting AI-driven cloud applications, ideally with Azure AI stack and AWS.
  • Strong expertise in Conversational AI, NLP, and Machine Learning technologies.
  • Experience with Genesys Cloud (e.g., routing, bot integration, voice & chat AI) on AWS is a plus.
  • Solid understanding of microservices, Kubernetes, API management, and DevOps processes.
  • Knowledge of data privacy and security in AI-powered systems.
  • Strong communication skills and the ability to explain complex technical concepts clearly.

Additional Information

  • Work is conducted in a hybrid system: 3 days a week from one of our office - Warsaw, Poznan or Lublin.
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What You Should Know About AI Architect / 1, Inetum

Join Inetum Polska as an AI Architect and be at the forefront of revolutionizing customer interactions! Based in the vibrant city of Warsaw, you’ll play a crucial role in designing and architecting a scalable AI-powered Customer Care Platform using cutting-edge Azure AI services and Genesys Cloud on AWS. If you have a passion for harnessing Natural Language Processing, Conversational AI, and Machine Learning to create seamless customer experiences, you will thrive here. Your expertise will guide the selection and implementation of Azure AI services such as Azure OpenAI and Azure Cognitive Services, leading to innovative solutions that enhance performance and compliance. Collaborating closely with DevOps teams, you’ll help automate and scale this robust platform, ensuring it's equipped with continuous improvements. Plus, with Inetum's emphasis on flexible working conditions, attractive financial benefits, and a supportive, inclusive culture, you'll not only grow professionally but also feel valued as part of a team that believes in diversity and mutual respect. If you're ready to bring your skills in microservices architecture, API management, and AI technologies to a place that supports your growth and encourages community involvement, Inetum Polska is the right fit for you. Come and make an impact where innovative technology meets passionate teamwork!

Frequently Asked Questions (FAQs) for AI Architect / 1 Role at Inetum
What are the primary responsibilities of an AI Architect at Inetum Polska?

As an AI Architect at Inetum Polska, your main duties include designing a scalable Customer Care Platform powered by AI that utilizes Azure AI services and Genesys Cloud on AWS. You'll be involved in integrating Natural Language Processing and Machine Learning technologies to automate customer interactions effectively. Additionally, your responsibilities will encompass defining and implementing a microservices architecture, collaborating with DevOps teams, and optimizing AI models to enhance service quality.

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What qualifications are needed to become an AI Architect at Inetum Polska?

To qualify for the AI Architect position at Inetum Polska, candidates should have a degree in Computer Science or a related field along with substantial experience in architecting AI-driven cloud applications, preferably using the Azure AI stack and AWS. Strong skills in Conversational AI, Natural Language Processing, and Machine Learning are essential, along with a solid understanding of microservices architecture and DevOps processes.

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How does Inetum Polska support professional development for their AI Architects?

Inetum Polska is committed to fostering professional growth by fully funding training, certifications, and attendance at technology conferences. As an AI Architect, you'll receive ongoing guidance from a dedicated Team Manager and tailored mentoring from a technical leader based on your expertise and project requirements, ensuring you stay at the cutting edge of technology.

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What is the work culture like at Inetum Polska for AI Architects?

Inetum Polska prides itself on a supportive and inclusive work culture that emphasizes diversity, mutual respect, and community involvement. Employees are encouraged to participate in team-building events and social initiatives, creating a lively atmosphere where AI Architects can collaborate and thrive while feeling valued and respected.

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What are the flexible working options available for an AI Architect at Inetum Polska?

Inetum Polska offers a flexible and hybrid work model for AI Architects, allowing employees to split their time between home and modern offices in key Polish cities like Warsaw, Poznan, and Lublin. With flexible working hours and a focus on balancing personal and professional life, Inetum ensures you can perform at your best while enjoying a comfortable working environment.

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Common Interview Questions for AI Architect / 1
Can you explain your experience with designing AI-powered applications?

In your answer, highlight specific projects you've worked on, the AI technologies you utilized, and how you approached challenges in the design process. Be sure to emphasize how you ensured scalability and compliance while focusing on user experience.

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What is your understanding of Natural Language Processing and how have you implemented it in past projects?

Discuss any specific projects where you utilized NLP, the tools and frameworks you employed, and the results achieved. Provide examples that illustrate your understanding of NLP and its impact on customer interactions.

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Describe your experience with Azure AI services.

Provide details about the Azure AI services you've worked with, such as Azure OpenAI and Azure Cognitive Services. Explain how you integrated these services into your applications, the outcomes, and any challenges you overcame during implementation.

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How do you ensure performance and security in a microservices architecture?

Your response should cover best practices such as monitoring system performance, implementing robust security protocols, and using tools for API management. Mention how you address these concerns during the design phase of a project.

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What strategies do you use for monitoring and optimizing AI models?

Discuss the methodologies you apply for monitoring AI models in production, such as performance metrics and user feedback. Highlight how you incorporate continuous learning to improve model accuracy and effectiveness.

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Can you describe a challenging technical problem you faced and how you solved it?

Select a specific challenge related to AI architecture you encountered, outline the steps you took to analyze and address it, and describe the final outcome. Emphasize your problem-solving skills and teamwork.

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How do you approach collaboration with DevOps teams?

Discuss your experience working with DevOps teams and the practices you find effective for ensuring smooth collaboration. Highlight the importance of using CI/CD pipelines and communicating technical requirements clearly.

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How do you keep up to date with advancements in AI technology?

Mention resources such as online courses, webinars, technical blogs, and newsletters that keep you informed about AI trends. Tie your response to your commitment to lifelong learning and applying new knowledge to your work.

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What role do APIs play in your architecture designs?

Explain how you incorporate API strategies into your architectural plans to ensure seamless integration with existing systems. Discuss your approach to API management and the importance of effective documentation.

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Describe a project where you integrated Machine Learning into a product.

Provide a descriptive overview of a project involving Machine Learning, including your role, challenges faced, and how you successfully integrated ML into the product. Highlight the outcome and learning experiences from the project.

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Full-time, hybrid
DATE POSTED
March 23, 2025

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