Application Support - AVEIRO

The Application Support role at Inetum involves analyzing project requirements for integration into our platform, managing service operations in production and quality environments, and providing proactive support. You will also be responsible for tasks such as software installation, testing, automation, and creating necessary documentation, all of which are essential to ensure efficient service delivery.

To be a strong candidate for the Application Support position at Inetum, you should have technical knowledge in Java, Python, Oracle SQL, and MongoDB. Additionally, familiarity with data structures, databases, and Linux will be beneficial. Experience in creating documentation and managing support tickets is also important for success in this role.

As an Application Support specialist at Inetum, you will work with a variety of technologies, including Java, Python, and databases like Oracle SQL and MongoDB. You will also utilize tools and techniques for software automation and be involved with Linux environments, which are crucial in managing production quality.

The Application Support role at Inetum follows a hybrid work regime, which allows employees to work on-site three days a week in Aveiro. This model promotes collaboration while allowing for the flexibility of remote work on other days.

At Inetum, we are committed to employee growth and development. In the Application Support role, you will have access to training and development opportunities that foster your career progression. Additionally, you will work in a supportive environment that encourages knowledge sharing and continuous learning.

When answering this question, focus on specific projects where you used Java for application support. Highlight your understanding of how Java applications function and share examples of troubleshooting or development tasks you've undertaken to enhance application performance.

Discuss your approach to gathering and analyzing project requirements, including collaborating with stakeholders, understanding user needs, and outlining the technical specifications necessary for successful integration into the platform.

To answer effectively, describe your strategy for assessing ticket urgency and impact on business operations. Include any tools or methodologies you use to track, manage, and prioritize issues systematically to ensure timely resolution.

When discussing your experience with Linux, mention specific distributions you've worked with and how you utilize Linux for managing software and servers. Providing examples of command-line tasks or scripts you've developed can showcase your proficiency.

Provide a specific example of a project where you successfully implemented automation to streamline processes or enhance efficiency. Discuss the tools you used and the measurable impacts of your automation efforts.

Answer by detailing the importance of clear and concise documentation in your support role. Describe the types of documents you create, such as procedures and guides, and how they aid your team's efficiency and knowledge transfer.

Share your strategies for keeping up with technological advancements, such as participating in courses, webinars, or industry conferences. Emphasize how continued learning benefits your work and brings new insights to your Application Support role.

Discuss your systematic approach to troubleshooting software installation issues, including how you’d check documentation, consult with team members, and utilize your technical knowledge to resolve the problem efficiently while minimizing downtime.

Explain your approach to quality assurance, including metrics you may track, tools or monitoring systems you use, and how you ensure continuous improvement and proactive problem-solving within the Application Support role.

Provide insight into your communication and empathy skills by discussing how you would actively listen to the user's concerns, assure them of your support, and work effectively to resolve their issue while keeping them informed throughout the process.