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Deputy Regional Program Director - job 1 of 4

Company Description

International SOS delivers customized medical and security risk management and wellbeing solutions to enable our clients to operate safely and effectively in environments far from home. Founded in 1984, we operate in 92 countries providing integrated medical solutions to organizations with international operations. Our innovative technology and medical and security expertise focus on prevention, offering real-time, actionable insights and on-the-ground quality delivery. We provide clinical services to include “hands on” direct care at over 800 sites around the world, many of which include inpatient clinical care capabilities. With 12,000 staff (including 5,200 medical and behavioral health providers) our services include the design, deployment, and operation of healthcare solutions including freestanding surgical facilities in remote and austere environments, telemedicine consultation through a wide range of virtual modalities, referrals to a global network of more than 100,000 vetted providers, and global aeromedical evacuation. Within our portfolio of companies, International SOS, headquartered in Houston, Texas provides contracted healthcare support to Government defense and civil agencies and government contractors, including support to military exercises and operations, diplomatic missions, natural disasters, and refugee care. 

Job Description

This Position is Contingent Upon Contract Award. 

The Regional Deputy Program Manager (DPM) provides management expertise and oversight for the medical services contract at assigned medical units of the U.S. Customs and Border Protection sites including, Office of Field Operations (OFO) ports of entry, U.S. Border Patrol Border (USBP) Stations. The DPM is responsible for ensuring successful completion of administrative and program management tasks in accordance with the polices and protocols listed in the Statement of Work (SOW) and Department of Homeland Security (DHS) directives for the delivery of healthcare services to persons in custody. This position will provide programmatic management to the effort, ensuring that all the program goals and objectives are achieved in an accurate, efficient, and effective manner.  

Contracted staff will work alongside uniformed Customs and Border Protection (CBP) Agents/Officers in secured federal facilities along the southwest border of the United States. These secured federal facilities are staffed and monitored by CBP personnel and/or contracted security staff 24 hours a day, 7 days a week to assure a safe working environment to include the co-located medical unit. 

MISSION  

CBPs Office of the Chief Medical Officer (OCMO) employs a trauma informed care model to provide frontline medical care for persons in CBP custody in accordance with Enhanced Medical Support Efforts CBP Directive (2210-004). This model provides a team of medical professionals comprised of physicians, advanced practice providers (e.g., physicians assistants, nurse practitioners) and support staff (e.g., Licensed Practical/Vocational Nurses, Paramedics, EMTs, Certified Medical/Nursing Assistants). These contracted medical teams provide basic assessment and medical treatment for persons in CBP custody to include emergency care as needed.

Duties and Responsibilities

  • Serve as the programmatic authority for the medical services contract for assigned medical units of the U.S. Customs and Border Protection sites including, Office of Field Operations (OFO) ports of entry, and/or U.S. Border Patrol Border (USBP) Stations.  
  • Demonstrates a caring and helpful attitude when interacting with patients, vendors and fellow employees.  
  • Oversees and tracks the progress of assigned personnel, ensuring that personnel are vetted and attend orientation as required in the SOW.  
  • Manages and oversees the scheduling process assuring staffing coverage is maintained to meet operational needs and oversees the day-to-day management within assigned medical units.  
  • Manages the logistics/procurement strategy for assigned medical unit.  
  • Maintains the risk management program, medical sentinel event reporting and follow-up, quality assurance/performance improvement, and medical surveillance plans within assigned medical unit.  
  • Conducts analyses to ensure continuous performance improvement and development of best practices through support and collaboration with the Sector Program Manager.  
  • Ensures reporting requirements and timelines are achieved.  
  • Participates in the recruitment and selection process for all contract employees in assigned medical unit.  
  • Coordinates medical in-service training to physicians and clinical staff, as necessary.  
  • Maintains non-involvement in the security aspect of patient care and custody.  
  • Participates in disease surveillance activities and public health and epidemiology studies/efforts, as needed.  
  • Attends/Leads general staff meetings.  
  • Performs record keeping functions in accordance with program policies and position.  
  • Maintains functional proficiency and ease of use utilizing electronic health records as required by, and appropriate to, position.  
  • Completes all initial, annual, and ad hoc training or competencies as required/assigned.  
  • Maintains patient confidentiality, and confidentiality of medical records, in compliance with the Privacy Act and HIPAA regulations in all work activities as applicable.  
  • Adheres to, and maintains awareness of DHS and CBP Policies, Procedures, Directives, and Operational Memoranda. 

This list is non-exhaustive, and the role holder may be required to undertake additional duties that are not specifically listed above. 

Qualifications

BASIC REQUIREMENTS  

Education/Training 

  • Bachelor's degree in accounting, business, finance or other discipline related to the area of assignment from appropriately accredited institution. 
  • Two years of management level experience in the provision of healthcare services required.  

Knowledge, Skills and Abilities/Competencies 

  • Demonstrated ability to ascertain relevant facts and information; prepare executive level summaries; and analyze management and financial reports to identify trends, performance gaps and contract status information. 
  • Demonstrated experience in collaborative planning and relationship building across organizational boundaries. 
  • Demonstrated success in developing and managing logistical plans and providing operational support. 
  • Excellent customer service and interpersonal skills.  
  • Demonstrated success in managing large and diverse teams in high pressured environments that require rapid and collaborative decision making. 
  • Must be experienced at discussing and negotiating collaborative solutions in high pressured, preferably, operational environments. 
  • Must demonstrate effective leadership and possess effective oral and written communication skills. 
  • Should possess (or qualify for) relevant management or Human Resources certifications, such as PMP, CPC, CSP, etc. 
  • Should possess awareness of electronic medical documentation. 

Supervisory Controls 

  • Works under the administrative direction of the Sector Program Manager and in their absence the National Deputy Program Director. 
  • In this position, the employee will serve as a contractor to the federal government and does not have any federal authority or rights. 

Physical Demands  

  • Able to walk, stand, bend, or sit for extended periods.  
  • Able to reach to retrieve documents or supplies.  
  • Able to carry materials and/or file boxes up to 50 pounds on an infrequent basis. 

Other Special Qualifications

  • US Citizen or Permanent Resident Card is required.    
  • Ability to obtain and maintain the U.S. Government security clearance. Applicants with current clearances are preferred.  
  • Must be able to read, write and speak English to effectively communicate. 
  • Proficiency in both English and Spanish is preferred. 

Additional Information

Pay range is based on several factors and may vary in addition to a full range of medical, financial, and/or other benefits. Final salary and offer will be determined by the applicant’s background, experience, skills, internal equity, and alignment with geographical market data. 

Compensation   Min: $75,000      Max: $150,000

Benefits – Full-time positions are eligible for our comprehensive and competitive benefits package including medical, dental, vision, and basic life insurance. Additional benefits include a 401k plan paid time off and an annual bonus. International SOS complies with all federal, state, and local minimum wage laws. 

International SOS Government Medical Services is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with the applicable federal, state and local laws. 

International SOS Government Medical Services is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws.

Average salary estimate

$112500 / YEARLY (est.)
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$75000K
$150000K

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What You Should Know About Deputy Regional Program Director, International SOS Government Medical Services

If you're looking to make a significant impact in healthcare delivery, consider the role of Deputy Regional Program Director at International SOS in San Antonio, TX. This position is perfect for someone who thrives in fast-paced environments and has a passion for providing vital medical services. As the Deputy Regional Program Director (DPM), you'll oversee medical services for U.S. Customs and Border Protection, ensuring that healthcare is delivered efficiently and in accordance with established protocols. Your day-to-day responsibilities will include managing a dedicated team of healthcare professionals, tracking personnel progress, and maintaining compliance with quality assurance measures. You'll play a crucial role in staffing and scheduling to meet operational needs, all while ensuring that patient care remains a priority. The ideal candidate will bring a mix of operational acumen and interpersonal skills, working closely with both medical teams and federal agents to foster a collaborative environment. At International SOS, you’ll have the opportunity to influence how healthcare is delivered in a unique setting, supported by industry-leading resources and a commitment to excellence. Join us in our mission to provide outstanding healthcare services and make a real difference in the lives of those we serve. If you have a background in healthcare management, are detail-oriented, and possess a strong leadership style, we’d love to hear from you!

Frequently Asked Questions (FAQs) for Deputy Regional Program Director Role at International SOS Government Medical Services
What are the main responsibilities of the Deputy Regional Program Director at International SOS?

The Deputy Regional Program Director at International SOS is tasked with overseeing medical service contracts at U.S. Customs and Border Protection sites. This includes ensuring compliance with healthcare policies, managing staff schedules, conducting performance analyses, coordinating training, and maintaining quality assurance in patient care.

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What qualifications are required for the Deputy Regional Program Director role at International SOS?

To qualify for the Deputy Regional Program Director position at International SOS, candidates must possess a Bachelor's degree in a related field and have at least two years of management experience in healthcare services. Strong leadership skills, operational planning experience, and familiarity with electronic medical documentation are key to excelling in this role.

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What skills are essential for success as a Deputy Regional Program Director at International SOS?

Essential skills for a successful Deputy Regional Program Director at International SOS include excellent interpersonal and communication talents, experience in managing diverse teams under pressure, the ability to analyze and interpret management reports, and a collaborative mindset for building relationships across organizational boundaries.

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What does the work environment look like for the Deputy Regional Program Director at International SOS?

The work environment for the Deputy Regional Program Director at International SOS is dynamic and fast-paced, operating within secured federal facilities. You'll work alongside both healthcare professionals and Customs and Border Protection agents in a collaborative atmosphere aimed at delivering essential medical care in unique situations.

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What benefits does International SOS offer for the Deputy Regional Program Director position?

International SOS provides a competitive benefits package for the Deputy Regional Program Director position, which includes medical, dental, and vision insurance, a 401k plan, paid time off, and an annual bonus. The pay range varies based on experience and aligns with market standards.

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Common Interview Questions for Deputy Regional Program Director
How do you handle operational challenges in a healthcare setting?

When faced with operational challenges in a healthcare setting, I prioritize identifying the root cause quickly, engage my team for collaborative solutions, and implement a response plan that maintains patient care standards while improving operational efficiency.

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Can you describe your experience managing diverse teams?

My experience managing diverse teams involves fostering an inclusive environment, ensuring everyone feels valued, while leveraging each individual’s strengths to enhance team performance. I also regularly facilitate open communication to encourage feedback and collaboration.

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What strategies do you employ to ensure compliance with healthcare regulations?

To ensure compliance with healthcare regulations, I implement rigorous training programs for staff, conduct regular audits of processes, and stay updated with the latest policies and regulations, fostering a culture of accountability and continuous improvement.

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How do you track progress and performance within your team?

I track progress and performance through regular check-ins, performance metrics, and by utilizing project management tools. This allows me to identify any gaps and provide the necessary support or resources to keep the team aligned with our goals.

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What is your approach to patient care in a unique operational environment?

In a unique operational environment, I emphasize a trauma-informed care model, ensuring that the team is trained to address the specific needs of those in our care, while maintaining compassion and professionalism under pressure.

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How do you conduct staff training in a high-pressure environment?

I conduct staff training in a high-pressure environment by simulating realistic scenarios, providing clear guidance on protocols, and ensuring that all team members feel prepared and confident in their roles through hands-on practice and continuous feedback.

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Describe a time you negotiated a solution in a challenging situation.

In a challenging situation, I facilitated a meeting with stakeholders to discuss conflicting priorities. By actively listening and identifying common goals, I guided the conversation towards a mutually beneficial solution that addressed everyone's concerns while maintaining service integrity.

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How do you maintain confidentiality in a healthcare setting?

I maintain confidentiality in a healthcare setting by strictly adhering to HIPAA regulations, training staff on privacy policies, and implementing secure systems for handling patient information, ensuring that all team members understand the importance of safeguarding patient data.

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What techniques do you use for effective communication with cross-functional teams?

Effective communication with cross-functional teams involves being clear and concise, actively seeking input from all members, and utilizing collaborative tools that facilitate real-time updates. I also prioritize building relationships that foster trust and openness.

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How do you approach risk management in your role?

I approach risk management by establishing a proactive plan that includes regular assessments, incident reporting protocols, and staff training focused on identifying and mitigating potential risks before they escalate.

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Founded in 1985, International SOS Group of Companies delivers customized health, security risk management and well-being solutions. The International SOS Group of Companies is headquartered in Central, Singapore.

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March 11, 2025

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