Counter Sales Associate

As a Counter Sales Associate at Johnson Controls, you'll manage customer orders from receipt to shipment. This includes daily communication with customers, entering orders into the system, promoting sales, and collaborating with our regional sales force to deliver exceptional service. You'll also handle customer inquiries, resolve issues, and work cross-departmentally to ensure timely delivery of products.

To be eligible for the Counter Sales Associate position at Johnson Controls, you should have a high school diploma or equivalent experience. Relevant experience in customer service and handling high-volume calls is crucial. Proficiency in Microsoft Office and effective communication skills are also important, alongside strong decision-making and conflict resolution abilities.

Yes, Johnson Controls offers extensive training opportunities for Counter Sales Associates. As a new team member, you'll receive on-the-job training along with access to internal resources to help you excel in your role and grow your career with the company.

The work environment for Counter Sales Associates at Johnson Controls is fast-paced and collaborative. You will work closely with various departments and team members, contributing to a culture that values your input and fosters personal development. Safety is also a priority, supported by our Zero Harm policy.

Counter Sales Associates at Johnson Controls enjoy a comprehensive benefits package, including competitive pay, paid vacation, holidays, and sick leave. Eligible employees also have access to medical, dental, and vision care from day one, as well as a 401K plan and employee discount programs.

When asked this question, share a specific example highlighting your problem-solving skills and how you addressed the customer's needs effectively. Emphasize your communication skills and ability to collaborate with other departments to resolve the issue.

Demonstrating your organization skills is key here. You can explain your method for assessing urgency and importance, possibly using tools or techniques that help you manage tasks efficiently without compromising quality of service.

Discuss your understanding of customer needs and how you align them with additional products. Mention your ability to identify opportunities during customer interactions and how providing value can enhance the overall experience.

Express that you would stay calm, listen actively, and empathize with the customer's frustration. Share a step-by-step approach you would take to resolve their issue and ensure their satisfaction while maintaining a positive company image.

Highlight your experience with similar systems or software. Provide examples of how you have successfully managed order entries in past roles, focusing on accuracy and efficiency.

Share a real instance where you worked with other teams to achieve a common goal. Emphasize the importance of teamwork and how cross-departmental collaboration led to improving customer service.

Explain your strategies for managing stress and staying organized in a fast-paced environment. Mention any tools or techniques you've used to ensure you remain focused and professional throughout high call volumes.

Discuss how you find motivation in your work by setting mini-goals or understanding the overall impact of your tasks on customer satisfaction and company success.

Express your appreciation for Johnson Controls' commitment to sustainability and employee welfare. Share how values resonate with your own, showcasing your desire to be part of a supportive and innovative team.

Share your genuine interest in the role and the company. Discuss how your skills align with the responsibilities of the job and how you see yourself contributing to the team's success while growing personally and professionally within the organization.