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Senior Client Manager

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Company Description

At Jellyfish, we believe in the power of diverse perspectives and inclusive collaboration. We welcome individuals who excel in collaborative, varied teams and value the unique contributions that each person brings to the table.

Jellyfish is a global digital marketing agency; a unique fusion of tech enthusiasts, creative minds, and media and data experts all united to empower our clients along their digital journey. Our commitment to embracing diverse perspectives fuels our innovation and strategies that challenge the status quo, reinvent media activation, and craft influential stories for our global clients and their customers. Join us in shaping a future where business growth and personal fulfilment go hand in hand.

Job Description

Reporting to Account Director, you will create impact within our Client Management Capability . Overseeing the growth of existing client accounts, implementation of policies and workflows that align with the best interests of the client and agency alike. You'll ensure client satisfaction and the success and longevity of the relationship with your accounts. You'll be influential member of the team and will contribute to the strategic development of the business and deliver new revenue opportunities from your clients.

Your primary responsibilities will include:

Build relationships with clients and key account stakeholders
Take ownership of specific areas within our client portfolio, and act as the primary connection between Jellyfish and the client
Create and maintain accurate documentation, including client reports, scopes, briefs and presentations
Work with our teams to serve clients, contributing to the retention and growth of the accounts
Align with client business objective and guide clients on their digital maturity and growth
Stay on top of industry updates and understand priorities for your clients based on their verticals and current marketing activities

Qualifications

2+ years of experience in digital account management or client management role
Experience working with global brands and teams
Demonstrated long-term relationships with a large network of partners
You'll excel at explaining client benefits from all technology in place, and an ongoing understanding of new systems in development that may provide client or workflow benefits
Understanding of Analytics, GMP, Google Ads and Meta
You'll have be aware of project progress and important deliverable milestones and will ensure all parties expectations are aligned with these
You'll be great building relationships, both internally and with clients, to provide direction, information and guidance to ensure that Jellyfish is perceived as a "best in class" digital marketing agency
Client-centric - You'll love getting to know your clients, developing long-lasting relationships and adding value to their business.
Process Improvement - You seek and implement solutions to improve and automate processes.
Team Collaboration - You'll be great at collaborating with team members to achieve common goals, valuing and respecting diverse contributions.
Problem Solving - When faced with a problem, you collaborate with the appropriate people to evaluate different options find practical solutions.

Note: We emphasise skills, expertise and behavioural attributes over years of experience and traditional degrees. If you want to join our collaborative team, we invite you to apply today with your resume in English.

Additional Information

Join Jellyfish and experience a workplace where we prioritise your growth, celebrate your contributions, and empower you to tailor your work environment to suit your needs.

💫 Custom Work Environment: Work remotely for up to 60% of your days and shape your day between 8am. and 6:30pm with flexible working hours.

📈 Growth, Your Way: Grow your career with one paid day each month for self-development and access to LinkedIn Learning with unlimited online courses.

Unfortunately, there has been an increase in fake recruiters impersonating Jellyfish and unlawfully using our brand name. If you are unsure if an email with a job offer you have received is genuinely from Jellyfish, or if you suspect any fraudulent activity, please report it to [email protected].

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CEO of Jellyfish

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What You Should Know About Senior Client Manager, Jellyfish

At Jellyfish, we're excited to announce an opening for a Senior Client Manager based in Melbourne VIC, Australia! We thrive on the unique perspectives each individual brings, and we know that a diverse team is a successful team. In this role, reporting to the Account Director, you’ll play a pivotal role in our Client Management Capability by nurturing relationships with our clients and ensuring their success. Your expertise will be essential in overseeing existing accounts and implementing strategies that align with both client and agency goals. Your responsibilities will include creating meaningful connections with clients, managing a specific area within our portfolio, and maintaining comprehensive documentation like reports and presentations. You'll work collaboratively with teams to foster client retention and drive growth. With your knowledge of digital marketing and analytics, you’ll guide clients as they navigate their digital maturity. We're searching for someone who is not just skilled but passionate about building client relationships and enhancing their business. Plus, our flexible work environment allows you to thrive personally and professionally, making this opportunity as rewarding as it is exciting! If you’re ready to make a significant impact and help shape the future of digital marketing, we want to hear from you!

Frequently Asked Questions (FAQs) for Senior Client Manager Role at Jellyfish

What are the primary responsibilities of the Senior Client Manager at Jellyfish?

The Senior Client Manager at Jellyfish is responsible for building and maintaining strong relationships with clients, overseeing specific areas within the client portfolio, and ensuring client satisfaction. The role involves creating and maintaining detailed documentation, collaborating with internal teams to grow and retain accounts, and aligning client business objectives with Jellyfish's digital strategies.