Facilities Manager - job 2 of 3

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Here is some of what you will do:

Client Relationship Management

• Foster and grow the relationship with the client through effective service delivery.
• Identify and communicate new opportunities to expand our service offerings.
• Maintain focus on client relationships at all levels, including National OS, NRE, OSMs, and MOLs.
• Deepen relationships with On-Site Managers (OSMs) to improve survey metrics.
• Transition from tactical delivery to strategic support of the client.

Project and Service Delivery

• Ensure adherence to project timelines and commitments, delivering on time and budget.
• Leverage appropriate JLL resources and expertise for specific projects.
• Achieve and maintain contracted Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).
• Manage all work through the JLL work order system.
• Oversee multiple facilities with diverse functions
• Supervise vendor performance during normal and off-hours, including weekends when necessary.

Team Leadership and Development

• Improve overall team effectiveness and enhance communications.
• Provide leadership for client initiatives.
• Monitor team workload and recommend improvements.
• Deliver real-time constructive feedback to the Regional Facility Manager and team members to maximize performance and customer satisfaction.
• Foster a culture of ownership and accountability within the team.

Financial Management

• Conduct financial analysis, including monthly variance reports.
• Create and manage operational and annual capital budgets.
• Implement cost-reducing initiatives
• Ensure accurate metrics and reporting with improved data analytics and Business Intelligence (BI).

Office Relocations

• Overseeing all phases of large-scale facility relocations, from initial feasibility studies to post-move evaluations.
• Developing plans to minimize employee downtime and maintain productivity throughout the relocation process.
• Managing the readiness of new spaces, including buildouts, renovations, and facility modifications.
• Working closely with IT, HR, Finance, and other departments to align relocation efforts with organizational goals.
• potential relocation risks and implementing backup strategies to avoid disruptions.

Innovation and Continuous Improvement

• Provide innovative recommendations to the client, leveraging JLL Idea-Stream and platform resources.
• Continuously seek ways to improve service delivery and operational efficiency.

Stakeholder Management

• Maintain strong and effective relationships with landlords.
• Ensure all responses and communications to the client are thorough and complete.

Here is who we are looking for:

Required

• 7+ years of experience in facilities management, with at least 5 years in a leadership role.
• Strong acumen in data analysis and reporting and budget management
• Proven track record in client relationship management and service delivery
• Experience with facilities management software
• Knowledge of industry best practices and emerging trends in facilities management.
• Strategic thinking and problem-solving skills

Preferred

• Experience overseeing all phases of large-scale facility relocations, from initial feasibility studies to post-move evaluations.
• A bachelor's degree in Facilities Management, Business Administration, or related field.

Estimated total compensation for this position:

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data .

Location:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

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Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.