Performance Manager

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Essential Functions
The position is responsible for working closely with Service Line Leaders, Facility Managers, and site teams within a portfolio to assure proper implementation of policies, procedures and programs that promote well managed and well maintained properties. Develops and communicates the strategic vision, scope and mission of the firm and client.  Facilitates and coordinates organization-wide efforts to ensure that service delivery programs are developed and managed using a data-driven focus that sets priorities for improvements aligned to ongoing strategic imperatives.  Also, assures that organization-wide performance initiatives are focused and aligned on improving operational and program efficiencies and effectiveness; participates in organizational strategic planning and provides leadership for performance and continuous improvement policy development.
Special focus will be given to performance management, Continuous Improvement, cost savings and standardization of the portfolio.  Emphasis should be on a positive and timely response to concerns or needs of the client and on increasing the value of the service delivery.
This is a people manager role with an Administrator.

Responsibilities: 
•    Support site teams in the administration of all maintenance programs for the properties with special focus on critical systems. 
•    Responsible for prompt response to client requests. 
•    Review operational procedures at locations to assure optimal energy efficiency is achieved. 
•    Responsible for developing and managing Environmental Health and Safety standards. 
•    Responsible for developing and managing cost savings program. 
•    Other duties as assigned. 
•    Prepares and presents monthly, quarterly and annual governance reporting
•    Devises and updates as needed, key metrics and measurements (SLA, KPIs & CPIs) via scorecards, reports and data-driven analysis as required or outlined in the MSA
•    Help shape the account team’s process management approach; consult on process improvement projects as needed
•    Administration of Jones Lang LaSalle trackers and other technology tools
•    Demonstrates and provides continuous improvement with analysis and recommendations to the client
•    Collaborates and shares/utilizes best practices across similar JLL accounts
•    Help recommend and implement changes aimed at improving account performance
•    Collaborate on the development, implementation and ongoing issuance of client reporting such as monthly, quarterly and annual reports
•    Any and all other duties and tasks assigned.

Qualifications:
•    Minimum 5 years experience
•    Works with little supervision.   
•    Strong technical back ground. 
•    Personal Skills: 
    Ability to manage by influence
    Excellent communication and facilitation
    Analytical problem solving methodology
    Continuous improvement methodology
    Requires advanced Excel and PowerPoint skills
    Able to work in a fast-paced, changing environment. 

Estimated total compensation for this position:

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data .

Location:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

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Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.