Key Account Manager

As a Key Account Manager at Jobber, you will manage and grow a portfolio of high-value clients, focusing on increasing their Gross Payment Volume (GPV). Your responsibilities will include conducting strategic business reviews, identifying upsell and cross-sell opportunities, and building strong relationships with clients to ensure they achieve their business goals.

To be successful as a Key Account Manager at Jobber, you should have a strong background in account management, customer success, or sales within a B2B software environment, ideally in fintech. Demonstrated success in exceeding revenue targets, excellent communication skills, analytical problem-solving ability, and a client-focused mindset are essential.

Jobber prioritizes the development of its team members, including Key Account Managers, through structured career coaching, talent development programs, and clearly defined growth opportunities. Additionally, employees receive feedback and mentorship, empowering them to reach their fullest potential.

The Key Account Manager role at Jobber includes a fixed compensation structure with a base salary of $60,000 and an uncapped commission of up to $40,000, offering an On-Target Earnings (OTE) of $100,000. There are additional benefits including equity rewards and wellness stipends.

At Jobber, Key Account Managers will enjoy a collaborative and inclusive company culture that is recognized as one of Canada’s Top Great Places to Work. The team embodies values such as humility, support, and a customer-focused mindset, ensuring a positive and motivating environment.

In your response, highlight relevant experiences, focusing on successful strategies you've employed in managing client relationships, achieving revenue targets, and driving customer satisfaction. Employ metrics or outcomes where possible to showcase your achievements.

Discuss your approach to understanding client needs, identifying opportunities for upselling and cross-selling products, and using data insights to recommend specific improvements or solutions that enhance their operations.

Share your methods for managing time effectively, such as using account segmentation to prioritize high-value clients, setting regular check-ins, and utilizing CRM tools to stay organized and focused on critical tasks.

Describe your approach to relationship building, emphasizing active listening, regular communication, follow-ups, and being proactive in addressing client needs and concerns, showcasing a commitment to their success.

Provide a specific scenario where you successfully navigated a challenge with a client. Explain the situation, your thought process, the actions you took, and the positive outcome that followed, demonstrating your problem-solving skills.

Show your familiarity with Jobber’s offerings by discussing their benefits and how they address the needs of small business owners. Articulate how you would recommend these solutions based on a client’s specific industry requirements.

Emphasize the importance of effective collaboration in achieving client goals, including sharing knowledge, best practices, and support across team members to drive mutual success, especially within a remote working context.

Explain how you view feedback as an opportunity for growth and improvement. Discuss your willingness to implement constructive criticism and adapt your strategies based on insights from peers or supervisors.

Discuss your passion for technology that empowers small businesses and your alignment with Jobber’s mission. Describe how your skills and values align with Jobber’s culture, contributing to the success of its clients.

Provide insights into current trends and challenges like adapting to new technology, customer expectations, and market competition. Offer your perspective on how a Key Account Manager can help address these challenges strategically.