Automotive Service BDC Associate
Considering a career with Ken Garff Automotive Group means you are in for a great ride (excuse the car metaphor)! We’re not your standard dealership or group of dealerships and we are pretty darn proud of that. We are out to do things differently and want to consistently change, grow, and progress. For that reason, our employees are proud of where they work!
BMW of Camarillo, a Ken Garff Automotive Dealership, is currently looking for a talented Automotive Service BDC (Business Development Center) Associate that align with our core values and acts with respect, intelligence, greatness, honesty and teamwork.
As a group, we aim to become the most esteemed automotive group by treating people R.I.G.H.T and creating lifetime customers!
Here’s why you’ll want to work here:
- Paid training and real career growth
- Competitive compensation package
- Hourly Range: $18-$21 + bonuses/incentives**
- Great people with a great culture
- Paid Time Off and 401k with Company match
- Medical, Dental, Vision, Short and Long-term disability, AD&D and Life Insurance
- Year-end bonus program for all employees (Garff Giveback)
- Employee discounts on Vehicle Purchase, Parts, Service and More!
**The pay scale above is the compensation range that the Company reasonably expects to pay for this position. Within this range, individual pay is determined by several factors including, but not limited to, specific skills, relevant work experience, relevant education and/or training, and performance related bonuses and incentives.
Here's what you'll be doing:
- Answer all customer calls promptly and professionally
- Determine customer’s primary concern and schedule the necessary appointment
- Communicate with each customer in a fashion that leaves them feeling comfortable and informed every time
- Document and update customer records based on interactions
- Develop and maintain a knowledge base of the evolving products and services and needs of the dealerships
- Establish and maintain great customer relationships that encourage repeat and referral business
- Work as a team player and uphold the company’s standards of professionalism and integrity
Here’s what you’ll need:
- Previous inbound/outbound customer service, call center, or sales experience a plus
- Proficient computer skills, ability to manage multiple systems, and ability to type 40 + wpm
- Must be energetic, enthusiastic and team oriented
- Strong customer service skills: problem solving and communication (written and verbal)
- Strong record of positive customer satisfaction
- High School Diploma or equivalent
- Must be 18 years or older and be authorized to work in the U.S
We are an Equal Opportunity Employer
(( We Hear You ))
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If you're looking for an exciting career as an Automotive Service BDC Associate, then BMW of Camarillo is the place for you! As part of the Ken Garff Automotive Group, we pride ourselves on doing things a little differently in the automotive industry. Here, you won't just be another face in the crowd; you'll be an essential part of our mission to treat our customers right! In this role, you'll be the go-to person for our clients, answering their calls promptly and professionally, and ensuring they feel valued each time they interact with us. Your primary responsibilities will include scheduling appointments, documenting customer interactions, and maintaining up-to-date customer records. You'll have the opportunity to develop deep relationships with our clients, encouraging repeat business and referrals — which is a vital part of our success! We provide paid training and opportunities for real career advancement, with a competitive compensation package that includes hourly pay, bonuses, and benefits like medical, dental, and paid time off. If you're energetic, team-oriented, and have some prior customer service experience, we want to hear from you! At BMW of Camarillo, you'll work in a positive environment where professional growth is not just a goal but a reality. Come join our team and contribute to our mission of creating lifetime customers — you've got this!
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To be the most esteemed automotive group in the eyes of our employees, customers, and partners.
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