Voice & Chat Automation Tech Lead

As a Voice & Chat Automation Tech Lead at KeyBank, you'll be responsible for leading the development of intelligent bots and overseeing the full-stack platform's implementation. This includes system architecture design, performance testing, and working collaboratively with cross-functional teams to address business needs. Your role will also involve mentoring team members, troubleshooting issues, and aligning development with technical guidelines.

To qualify for the Voice & Chat Automation Tech Lead role at KeyBank, candidates should have a Bachelor's Degree or equivalent work experience, along with at least 10 years of experience in full-stack development and chatbot development. Proficient knowledge of TypeScript, Node.js, Google Cloud, and DevOps practices is essential, as well as experience with Agile methodologies.

KeyBank promotes an agile team environment for the Voice & Chat Automation Tech Lead role, ensuring collaboration among the Product Owner, Scrum Master, and cross-functional teams. This encourages open communication and allows for achieving a unified project goal, fostering a culture of teamwork and shared success.

In the Voice & Chat Automation Tech Lead position at KeyBank, you'll work with a variety of exciting technologies including Google Cloud, Dialogflow for chatbot development, and a range of programming languages such as TypeScript and Node.js. You'll also utilize frameworks like Kubernetes, Docker for containerization, and tools for monitoring like Elasticsearch and Grafana.

KeyBank embraces a role-based Mobile by Design approach, which means that for the Voice & Chat Automation Tech Lead, you will have the flexibility to work primarily from home or at any Key facility, depending on your preference. This supports a flexible work-life balance while maintaining effective communication and collaboration within the team.

When asked about your experience with full-stack development during the interview, be sure to highlight specific projects you’ve worked on. Discuss your knowledge of front-end and back-end technologies you've used, such as JavaScript, Node.js, and how you've successfully integrated them in your previous roles.

In your response to mentoring junior developers, you might outline your philosophy of hands-on guidance, actively encouraging questions, and providing constructive feedback. Share a specific example where you successfully helped a team member grow in their role.

When discussing methodologies, emphasize your experience with Agile practices, including Scrum or Kanban. Explain how these methodologies improve team collaboration and project delivery timelines, and share an example of a successful Agile project you’ve led.

For conflict resolution, discuss your communication skills and willingness to address issues directly and diplomatically. Provide an example where you effectively mediated a conflict and restored team harmony while maintaining productivity.

Highlight any experience you have in chatbot development, particularly using platforms like Dialogflow. Talk about the key challenges you faced and how you overcame them while delivering a successful product.

In response, recount a specific incident where you identified the root cause of a significant issue. Explain your diagnostic approach and how you led your team through the resolution process, emphasizing the importance of learning from each challenge.

Discuss your familiarity with cloud platforms, especially Google Cloud. Talk about how you assess their effectiveness in meeting project requirements like scalability, reliability, and cost-effectiveness, including specific projects you've completed.

Talk about techniques you use to identify bottlenecks during development, such as performance testing and code reviews. Mention tools you’ve utilized for monitoring software efficiency, like Grafana or Prometheus.

When addressing system architecture design, elaborate on your systematic approach to creating scalable and maintainable solutions. Describe how you involve stakeholders in the process to ensure the architecture supports business goals.

Convey your admiration for KeyBank's commitment to innovation and inclusivity. Discuss how the opportunity aligns with your career aspirations and values, underlining your desire to contribute to a forward-thinking environment at KeyBank.