Sales Development Representative - job 1 of 2

As a Sales Development Representative at Kiavi, your primary role involves managing inbound inquiries, engaging, and qualifying prospective customers. You'll be the first touch point for many leads, where setting the right tone is crucial for future sales success.

Kiavi prefers candidates for the Sales Development Representative position to have a Bachelor’s degree, ideally in finance or business administration, alongside at least one year of experience in customer service or sales. A keen interest in real estate or mortgage can also make you stand out!

Daily responsibilities for the Sales Development Representative at Kiavi include managing inbound leads, making 80-100 calls, and nurturing prospects through various communication channels like email and phone. You’ll also work closely with the marketing team to support lead generation activities.

Kiavi promotes a flexible work environment for its Sales Development Representatives, allowing remote work while offering competitive benefits such as flexible time off and a monthly stipend for internet and phone expenses!

As a Sales Development Representative at Kiavi, you can expect a target commission of $30,000 in addition to a base salary ranging from $37,000 to $50,000, ensuring your hard work and results are rewarded!

When responding to objections, focus on listening actively to the client's concerns. Acknowledge their points and provide tailored solutions that highlight how Kiavi's services can address their specific needs in the real estate market.

In your response, emphasize any hands-on experience you have with CRM tools like Salesforce, detailing how you used these systems to track leads, manage relationships, and ensure no opportunities slipped through the cracks during your previous sales roles.

Discuss your process for understanding the client's needs and how you categorize leads based on criteria like their interest level, budget, and readiness. This demonstrates that you can discern between Marketing Qualified Leads and Qualified Leads.

Highlight your enthusiasm for real estate and technology, explaining how Kiavi's mission resonates with you. Cite specific aspects like the company's commitment to revitalizing neighborhoods that align with your career goals.

Talk about your time management skills and how you would organize daily tasks effectively—such as scheduling calls, following up with leads, and preparing for future outreach. Mention any tools or techniques you use to stay organized.

Key skills to highlight include excellent communication abilities, adaptability, resilience, and the capacity to build relationships. Emphasize how these skills will help you engage with diverse prospects at Kiavi.

Outline a follow-up strategy that keeps the lead warm without being intrusive. This might include sending valuable content, reminders of their interests, and maintaining a positive attitude to maximize chances of engagement down the line.

Explain the importance of research and preparation before each call, focusing on how you tailor your pitch to match the lead's profile and ensure a compelling conversation that generates interest in Kiavi's offerings.

In your answer, recount an instance demonstrating how your approach led to successful outcomes, showcasing specific metrics or figures that illustrate your capabilities as a Sales Development Representative.

Share what drives your passion for sales, whether it's helping clients solve problems, achieving personal performance goals, or the excitement of closing deals. Highlight how this motivation aligns with Kiavi's goals.