Strategic Account Manager, 3PL

As a Strategic Account Manager at KnipperHEALTH, your primary responsibilities include developing tailored solutions for customer projects, delivering sales presentations to expand existing business, and establishing strong relationships with clients to ensure their needs and challenges are addressed effectively. You will supervise client engagement and satisfaction processes, oversee various client interactions, and work with cross-functional teams to facilitate continuous improvements and new service opportunities.

To qualify for the Strategic Account Manager position at KnipperHEALTH, candidates should possess a Bachelor’s degree or equivalent experience, along with over five years of management experience in the industry. Proven success in sales and revenue generation is essential, with a preference for candidates who have experience with the pharmaceutical life cycle. Strong communication, organizational skills, and a reputation for excellent problem-solving and customer service are also vital.

KnipperHEALTH ensures client satisfaction in the Strategic Account Manager role by having regular touchpoints with clients to monitor engagement and satisfaction. The manager acts as the escalation point for resolving issues that may impact service delivery and oversees the client satisfaction process, implementing corrective actions when necessary to enhance the overall client experience.

Essential skills for the Strategic Account Manager position at KnipperHEALTH include strong analytical and strategic abilities, excellent management and organizational skills, as well as a keen ability to develop solutions that meet both the client’s and company’s needs. Additionally, candidates should demonstrate strong written and verbal communication skills, attention to detail, and a proactive attitude towards problem-solving.

The work environment for a Strategic Account Manager at KnipperHEALTH is primarily office-based, requiring 100% indoor job activities. The role involves using technology for communication and managing client relationships, with some regional travel of up to 25% to client locations and industry-sponsored trade shows. The company emphasizes creating a supportive environment that enables team members to thrive.

To develop strong client relationships, I would focus on understanding each client's specific needs and challenges through regular communication and meetings. Implementing a structured approach for check-ins and feedback would ensure that clients feel valued and that their voices are heard, leading to a higher rate of satisfaction.

In my previous role, I encountered a situation where a key deliverable was delayed. I took immediate action by reaching out to the client, acknowledging the issue, and providing a transparent timeline for resolution. Working with cross-functional teams, I ensured that the client's needs were addressed promptly, which reinforced their trust in our services and led to positive feedback.

Prioritizing tasks for multiple accounts involves assessing the urgency and impact of each task. I utilize project management tools to organize tasks by deadlines and strategic importance, while also ensuring regular communication with clients to keep them updated on progress. This method helps maintain strong relationships while managing time efficiently.

I am driven by the challenge of finding innovative solutions to complex client needs. Seeing a client satisfied with the outcomes of our collaboration inspires me. Additionally, I take pride in building long-term relationships that benefit both the client and the company.

In delivering a sales presentation to a hesitant client, I would start by addressing their concerns directly and emphasizing how our solutions align with their strategic goals. I would focus on providing relevant case studies or data that demonstrate success and ensure an interactive format that allows the client to ask questions and engage with the content.

Teamwork is crucial in my role as a Strategic Account Manager. Collaborating with other departments such as operations and marketing allows us to deliver cohesive solutions to our clients. Shared knowledge and resources enhance our ability to meet client needs effectively.

I keep up with industry trends through continuous learning and networking. Subscribing to relevant publications, attending industry conferences, and engaging in professional groups enables me to stay informed and provide proactive recommendations to my clients.

In a previous project, I analyzed client data to identify patterns that highlighted inefficiencies. I compiled a report showcasing potential improvements, which aided the client in making data-driven decisions that enhanced their operational efficiency. This not only benefitted them but also strengthened our relationship.

The key to maintaining long-term client satisfaction lies in regular communication and consistently delivering on promises. By understanding their evolving needs and adapting our services accordingly, we can ensure that our clients feel heard and valued, leading to lasting partnerships.

Handling competing priorities requires effective time management and communication. I assess each account's needs carefully and align my focus based on urgency and strategic value. Keeping all stakeholders informed helps to balance expectations and deliver results efficiently.