Inside Strategic Account Manager

As an Inside Strategic Account Manager at Koalafi, your key responsibilities include directly engaging with existing key accounts, ensuring customer satisfaction, developing and maintaining relationships within strategic companies, and executing sales strategies to drive business growth. You will also tailor presentations to meet clients' needs and provide ongoing feedback to improve overall business operations.

To excel as an Inside Strategic Account Manager at Koalafi, candidates should possess 3-5 years of sales experience, ideally in a retail environment with assisted sales involvement. Strong analytical, written, and verbal communication skills are essential, along with the ability to thrive in a dynamic, fast-paced atmosphere. A proven track record of growing existing customer business is highly valued.

Koalafi is dedicated to the professional growth of its Inside Strategic Account Managers by providing exciting challenges, a culture of innovation, and ownership over meaningful projects. The company offers comprehensive training programs and a collaborative environment that encourages career development and the building of valuable relationships.

Inside Strategic Account Managers at Koalafi enjoy an attractive benefits package, including comprehensive medical, dental, and vision coverage, generous PTO, 401(k) retirement with company matching, and educational assistance through student loan repayment and tuition reimbursement. Furthermore, Koalafi places great emphasis on inclusion and engagement programs for its employees.

The culture at Koalafi is dynamic, innovative, and collaborative, encouraging its Inside Strategic Account Managers to embrace challenges, explore outside their comfort zones, and contribute actively to team success. The company values trust, ownership, and a proactive approach to improving processes, making it an exciting place to work.

When approaching key accounts, my strategy involves thorough research of the client's business needs and pain points. I prioritize building relationships by fostering trust and understanding their goals. Following this, I tailor my sales presentations to align with their objectives, showcase our solutions, and ensure a compelling case for adopting our products.

Handling objections requires active listening and empathy. I first acknowledge the client's concerns and ask clarifying questions to fully understand their reservations. Then I provide tailored responses addressing their specific objections, highlighting the benefits of our product and how it can resolve their issues.

I utilize CRM tools to regularly monitor key account performance metrics such as sales growth, customer satisfaction scores, and engagement levels. Additionally, I analyze market trends and customer feedback to adjust strategies and ensure alignment with client objectives, facilitating continuous improvement.

In a previous role, I identified an opportunity within an existing account that hadn’t fully utilized our services. I initiated regular check-ins to discuss challenges they faced, leading to tailored solutions that met their particular needs. This resulted in a 30% growth in their usage of our products over six months.

I stay motivated by setting personal goals that align with my team's objectives. Celebrating small wins and learning from each interaction helps maintain my enthusiasm. Additionally, I share best practices with colleagues, which fosters a supportive environment and drives collective success.

Feedback is crucial in my sales process. Gathering insights from clients after sales presentations allows me to adapt my approach continuously. I view feedback as an opportunity for growth, both for my personal development and in refining the services we offer to better meet our clients' needs.

I prioritize accounts based on their potential impact on our overall sales goals, current engagement level, and strategic importance. By creating a tiered approach, I can allocate my time effectively, ensuring that I’m focusing on high-value clients while also maintaining relationships with smaller accounts.

I find CRM software absolutely essential for managing accounts as it provides a centralized platform to track interactions, monitor performance, and store important client information. In addition, data visualization tools help me analyze account trends and create effective presentations tailored to client needs.

When conducting training sessions for clients, I first assess their existing knowledge and tailor my approach accordingly. I focus on interactive learning, engaging the clients with practical examples and exercises that demonstrate our product’s value. My goal is to ensure they feel confident using our services post-session.

Koalafi uniquely combines a user-friendly approach to financing with a commitment to customer satisfaction and brand integrity. Our ability to foster strong partnerships with retailers while offering flexible payment solutions sets us apart, making us a preferred choice for over 17,000 merchants and millions of customers.