Salesforce Administrator

The Connected Technology Group (CTG) IT specialist team at KPMG Australia focuses on shaping the future with cutting-edge technology. This team of technology specialists works together to simplify, digitise, and transform the firm. Their efforts ensure that KPMG's technology is up-to-date, secure, and user-friendly, helping everyone at KPMG work smarter and faster. By being part of this team, you will have the opportunity to expand your skills, work with diverse perspectives, and be part of a modern, thriving tech business at the forefront of the AI evolution.

About the Role:

We are seeking an experienced Salesforce Administrator to lead the development and administration of our Salesforce deployment for Professional Services Automation. In this critical role, you will enhance our Salesforce platform's performance, ensure its optimal function, and promote user adoption and satisfaction.

As a Salesforce Administrator, you will work closely with functional leaders, organisational units, and subject matter experts to identify, develop, and deploy business processes. You will be responsible for day-to-day configuration, support, maintenance, and improvement of our Salesforce platform. You will also play a key role in ensuring that all supported applications and integrations are available 24/7 to all users.

You will be recognised as a respected and proactive Subject Matter Expert, specialising in the Salesforce/Certinia platform, providing continuity of service, meeting SLAs, and driving continuous improvement.

Key Responsibilities:

• Act as the primary system administrator for the Salesforce/Certinia environment to ensure optimal functionality and performance.
• Oversee a range of administrative functions including user account maintenance, creating and managing reports and dashboards, optimising workflows, and performing routine system tasks.
• Conduct regular internal system audits to maintain system integrity and prepare for system releases and updates.
• Manage and maintain Salesforce data feeds and integrations to support seamless data flow and system interoperability.
• Monitor the usage and adoption of Salesforce across the organisation, generating reports to track performance and identify areas for improvement.
• Evaluate, scope, and implement new development or configuration requests to enhance the Salesforce platform's functionality.
• Research, assess, and communicate new features from Salesforce releases to ensure the platform remains current and meets the organisation's needs.
• Collaborate with management to establish effective processes for administrative, development, and change management activities.
• Provide training to new users and continuously develop the Salesforce skill set within the organisation.
• Serve as the primary point of contact between users, managed package vendors, and the application development team to ensure clear communication and efficient resolution of issues.
• Work independently with user community members to capture and document development requirements and deliver tailored solutions.

Experience:

• Minimum of 3+ years of experience as a Salesforce administrator in a dynamic, fast-changing environment.
• Demonstrated experience working with Salesforce Lightning Experience is preferred.
• Good awareness of the Salesforce ecosystem, including community groups and associated technologies.
• Proven ability to design and implement new processes and facilitate user adoption.
• Documented history of successfully driving projects to completion.
• Demonstrated ability to understand and articulate complex requirements.
• Experience with third-party applications, including managed packages, is preferred.
• Knowledge or experience with Professional Services Automation, particularly Certinia (FinancialForce), is advantageous.

Skills:

• Excellent collaboration skills and a positive attitude.
• Demonstrated ability to meet deadlines, handle and prioritise simultaneous requests, and manage both laterally and upwards.
• Strong understanding of the Salesforce platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity.
• Ability to perform data cleansing and mass updates efficiently.
• Creative and analytical thinker with strong problem-solving skills.
• Excellent interpersonal and communication skills, with the ability to communicate effectively at all levels of the organisation.
• Strong understanding of Salesforce best practises and functionalities.
• Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, and abstract up from low-level information to a general understanding.
• Strong attention to detail and high-quality expectations.
• Ability to assess the impact of new requirements on Salesforce and all associated applications, systems, and processes.

• Salesforce Admin ADM/X201 certification is required.
• Salesforce Advanced Admin ADM/X 211 and/or Platform App Builder DEX403 certifications are advantageous.
• Service/Sales/Marketing Cloud certifications are advantageous.

KPMG is a professional services firm with global outreach and deep sector experience. We work with clients across an array of industries to solve complex challenges, steer change and enable growth. 

Our people are what make KPMG the thriving workplace that it is and what sets us apart is that we know great minds think differently. Collaborate with a team of passionate, highly skilled professionals who’ve got your back. You’ll build relationships with unique and diverse colleagues who will provide you with the support you need to be your best and produce meaningful and impactful work in an inclusive, equitable culture.

At KPMG, you’ll take control over how you work. We’re embracing a new way of working in many ways, from offering flexible hours and locations to generous paid parental leave and career breaks. Our people enjoy a variety of exciting perks, including retail discounts, health and wellbeing initiatives, learning and growth opportunities, salary packaging options and more.

Diverse candidates have diverse needs. During your recruitment journey, information will be provided about adjustment requests. If you require additional support before submitting your application, please contact the Talent Attraction Support Team.

At KPMG every career is different, and we look forward to seeing how you grow with us.